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HP ProDesk 680 G6 PCI Micro Maintenance and Service Guide - Page 130

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L lights blinking PS/2 keyboard 97 M Main menu, Computer Setup 78 mass storage devices 7 memory installation 33 nonvolatile 109 problems 71 socket population 33 volatile 109 memory module illustrated 5 miscellaneous parts 9 mouse cleaning 11, 16, 18 problems 65 N network problems 68 nonvolatile memory 109 numeric error codes 93 O operating guidelines 11, 14 optical drive installation 24 removal 24 optical drive cage removal and replacement 26 optical drives 7 overheating, prevention 11, 14 P password Power-On 101, 102 security 101 Setup 101, 102 POST error messages 93 power cord set requirements country specific 117 power problems 57 power supply illustrated 5 operating voltage range 119 removal and replacement 47 Power-On password 101, 102 primary hard drive installation 28 removal 28 printer problems 63 problems audio 61 Computer Setup 53 F10 Setup 53 flash drive 73 general 53 hard drive 59 hardware installation 66 internet access 74 keyboard 65 memory 71 mouse 65 network 68 power 57 printer 63 software 75 processor illustrated 5 removal and replacement 46 product features 1 product ID locations 3 R rear panel components 2 recovery 103, 105 discs 105 media 105 USB flash drive 105 recovery media 104 creating using HP Cloud Recovery Download Tool 104 creating using Windows tools 104 Remote HP PC Hardware Diagnostics UEFI settings customizing 107 removal and replacement fan 41 front bezel 23, 25 heat sink 44 optical drive cage 26 power supply 47 processor 46 solid-state drive 37 speaker 41 system board 50 WLAN module 39 removing battery 42 expansion card 36 hard drive 27, 28 optical drive 24 primary hard drive 28 removing personal data from volatile system memory 109 restoring 103 restoring and recovery methods 105 S safety precautions cleaning 11, 16 SATA connectors on system board 11, 20 data cable pinouts 11, 20 hard drive characteristics 11, 20 screws, correct size 11, 19 Security menu, Computer Setup 81 serial number locations 3 service considerations 11, 19 Setup password 101, 102 software problems 75 servicing computer 11, 19 solid-state drive module removal and replacement 37 solid-state drives 7 speaker illustrated 5 removal and replacement 41 specifications computer 119 standard configuration 1 static electricity 11, 12 system board illustrated 5 removal and replacement 50 SATA connectors 11, 20 system board callouts 50 system memory, removing personal data from volatile 109 system restore 105 system restore point, creating 104 122 Index ENWW

Section	Page
Product features	9
Standard configuration features	9
Front panel components	9
Rear panel components	10
Serial number location	11
Illustrated parts catalog	13
Computer major components	13
Mass storage devices	15
Cables	16
Miscellaneous parts	17
Routine care, SATA drive guidelines, and disassembly preparation	19
Electrostatic discharge information	20
Generating static electricity	20
Preventing electrostatic damage to equipment	21
Personal grounding methods and equipment	21
Grounding the work area	21
Recommended materials and equipment	22
Operating guidelines	22
Routine care	24
General cleaning safety precautions	24
Removing dirt and debris from your computer	24
Cleaning your computer with a disinfectant	25
Cleaning the computer case	25
Cleaning the keyboard	26
Cleaning the monitor	26
Cleaning the mouse	26
Service considerations	27
Tools and software requirements	27
Screws	27
Cables and connectors	27
Hard drives	27
Lithium coin cell battery	28
SATA hard drives	28
Cable management	29
Removal and replacement procedures	31
Preparation for disassembly	31
Access panel	31
Optical drive	32
Front bezel	33
Optical drive cage	34
2.5 inch hard drive	35
3.5 inch primary hard drive	36
Memory modules (DIMMs)	41
Expansion card	44
Solid-state drive	45
WLAN module	47
Speaker	49
Fan	49
Battery	50
Heat sink	52
Processor	54
Power supply	55
System board	58
System board callouts	58
Troubleshooting without diagnostics	59
Before you call for technical support	59
Helpful hints	60
Solving general problems	61
Cannot access the Computer Setup (F10) Utility when booting the computer	61
Computer appears locked up and will not turn off when the power button is pressed	61
Computer will not respond to keyboard or mouse	61
Computer date and time display is incorrect	61
There is no sound or sound volume is too low	62
Cannot remove computer cover or access panel	62
Poor performance	62
Computer powered off automatically and the power light blinks red four times and then white two time ...	63
System does not turn on and the lights on the front of the computer are not blinking	63
Solving power problems	65
Power supply shuts down intermittently	65
Computer turned off automatically, power light blinks red two times followed by a two-second pause, ...	65
Power light blinks red four times followed by a two-second pause and the computer beeps four times ( ...	65
Solving hard drive problems	67
Hard drive error occurs	67
Disk transaction problem	67
Drive not found (identified)	67
Nonsystem disk/NTLDR missing message	67
Computer will not boot from hard drive	68
Computer seems to be locked up	68
Solving audio problems	69
Sound cuts in and out	69
Sound does not come out of the speaker or headphones	69
Computer appears to be locked up while recording audio	69
Line-in jack is not functioning properly	70
Solving printer problems	71
Printer will not print	71
Printer will not turn on	71
Printer prints garbled information	71
Printer will not print	71
Solving keyboard and mouse problems	73
Keyboard commands and typing are not recognized by the computer	73
Mouse does not respond to movement or is too slow	73
Solving hardware installation problems	74
A new device is not recognized as part of the system	74
Computer will not start	74
Power light blinks red three times and then white two times	75
Solving network problems	76
Network driver does not detect network controller	76
Network status link light never blinks	76
Diagnostics reports a failure	76
Diagnostics passes, but the computer does not communicate with the network	77
Network controller stopped working when an expansion board was added to the computer	77
Network controller stops working without apparent cause	77
Cannot connect to network server when attempting remote system installation	77
System setup utility reports unprogrammed EEPROM	78
Solving memory problems	79
System will not boot or does not function properly after installing additional memory modules	79
Out of memory error	79
Memory count during POST is wrong	79
Insufficient memory error during operation.	80
Power light blinks red five times followed by a two-second pause and the computer beeps five times ( ...	80
Solving USB flash drive problems	81
USB flash drive is not seen as a drive letter in Windows	81
USB flash drive not found (identified)	81
System will not boot from USB flash drive	81
The computer boots to DOS after making a bootable flash drive	81
Solving internet access problems	82
Unable to connect to the internet	82
Cannot automatically launch internet programs	82
Solving software problems	83
Computer will not start up and the HP logo does not appear	83
“Illegal Operation has Occurred” error message is displayed	83
Computer Setup (F10) Utility	85
Using Computer Setup (F10) Utilities	85
Computer Setup—Main	86
Computer Setup—Security	89
Computer Setup—Advanced	93
POST error messages	101
POST numeric codes and text messages	101
Interpreting POST diagnostic front panel lights and audible codes	105
Password security and resetting CMOS	109
Changing a setup or power-on password	109
Deleting a setup or power-on password	110
Backing up, restoring, and recovering	111
Backing up information and creating recovery media	112
Using Windows tools for backing up	112
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	112
Restoring and recovering your system	113
Creating a system restore	113
Restoring and recovery methods	113
Recovering using HP Recovery media	113
Changing the computer boot order	114
Using HP Sure Recover (select products only)	114
Using HP PC Hardware Diagnostics	115
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	115
Customizing Remote HP PC Hardware Diagnostics UEFI settings	115
Statement of memory volatility	117
Current BIOS steps	117
Nonvolatile memory usage	119
Questions and answers	121
Using HP Sure Start (select products only)	123
Power cord set requirements	125
General requirements	125
Japanese power cord requirements	125
Country-specific requirements	125
Specifications	127

Match case Limit results 1 per page

lights

blinking PS/2 keyboard

Main menu, Computer Setup

mass storage devices

memory

installation

nonvolatile

109

problems

socket population

volatile

109

memory module

illustrated

miscellaneous parts

mouse

cleaning

11, 16, 18

problems

network problems

nonvolatile memory

109

numeric error codes

operating guidelines

11, 14

optical drive

installation

removal

optical drive cage

removal and replacement

optical drives

overheating, prevention

11, 14

password

Power-On

101, 102

security

101

Setup

101, 102

POST error messages

power cord set requirements

country speciﬁc

117

power problems

power supply

illustrated

operating voltage range

119

removal and replacement

Power-On password

101, 102

primary hard drive

installation

removal

printer problems

problems

audio

Computer Setup

F10 Setup

ﬂash drive

general

hard drive

hardware installation

internet access

keyboard

memory

mouse

network

power

printer

software

processor

illustrated

removal and replacement

product features

product ID locations

rear panel components

recovery

103, 105

discs

105

media

105

USB ﬂash drive

105

recovery media

104

creating using HP Cloud Recovery

Download Tool

104

creating using Windows tools

104

Remote HP PC Hardware Diagnostics

UEFI settings

customizing

107

removal and replacement

fan

front bezel

23, 25

heat sink

optical drive cage

power supply

processor

solid-state drive

speaker

system board

WLAN module

removing

battery

expansion card

hard drive

27, 28

optical drive

primary hard drive

removing personal data from volatile

system memory

109

restoring

103

restoring and recovery methods

105

safety precautions

cleaning

11, 16

SATA

connectors on system board

11,

data cable pinouts

11, 20

hard drive characteristics

11, 20

screws, correct size

11, 19

Security menu, Computer Setup

serial number locations

service considerations

11, 19

Setup password

101, 102

software

problems

servicing computer

11, 19

solid-state drive module

removal and replacement

solid-state drives

speaker

illustrated

removal and replacement

speciﬁcations

computer

119

standard conﬁguration

static electricity

11, 12

system board

illustrated

removal and replacement

SATA connectors

11, 20

system board callouts

system memory, removing personal

data from volatile

109

system restore

105

system restore point, creating

104

122

Index

ENWW