HP Q2489A HP Color LaserJet 1500 Printer Series - User Guide - Page 79

If the problem is not resolved, might be the fuser. Contact HP Customer Care. See

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If the problem is not resolved If the problem is not resolved, try these steps: 1 Perform a cleaning and calibration. See "Cleaning the printer" on page 88. 2 Print the Configuration page and Supplies Status page again. • If the pages print correctly, then the problem is with the program, computer, or printer driver. Go to the next step. • If the pages do not print correctly, then the problem is with the printer itself. The problem might be the fuser. Contact HP Customer Care. See "HP Customer Care" on page 3 or the support flyer that came in the printer box. 3 Change the Type setting in the printer driver. If this step does not help, go to the next step. 4 If the problem still persists, check the paper type and quality. (See "Print media specifications" on page 109.) Use a different paper, such as high-quality paper intended for laser printers. Coated, photo, and glossy papers are not supported. 5 Print to a different printer. • If the page prints correctly, then the problem is with the printer driver for the HP color LaserJet 1500 printer. Uninstall the printer driver and reinstall it. • If the page does not print correctly, the problem is with the program or the computer. See the documentation for the program or the computer. ENWW Chapter 4 Problem solving and maintenance 77

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ENWW
Chapter 4 Problem solving and maintenance
77
If the problem is not resolved
If the problem is not resolved, try these steps:
1
Perform a cleaning and calibration. See
“Cleaning the printer” on page 88
.
2
Print the Configuration page and Supplies Status page again.
•
If the pages print correctly, then the problem is with the program, computer, or printer
driver. Go to the next step.
•
If the pages do not print correctly, then the problem is with the printer itself. The problem
might be the fuser. Contact HP Customer Care. See
“HP Customer Care” on page 3
or
the support flyer that came in the printer box.
3
Change the Type setting in the printer driver. If this step does not help, go to the next step.
4
If the problem still persists, check the paper type and quality. (See
“Print media
specifications” on page 109
.) Use a different paper, such as high-quality paper intended for
laser printers. Coated, photo, and glossy papers are not supported.
5
Print to a different printer.
•
If the page prints correctly, then the problem is with the printer driver for the
HP color LaserJet 1500 printer. Uninstall the printer driver and reinstall it.
•
If the page does not print correctly, the problem is with the program or the computer. See
the documentation for the program or the computer.