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HP Q2489A HP Color LaserJet 1500 Printer Series - User Guide - Page 84

If it prints, there might be a problem with the printing software. Uninstall the printing soft

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8 Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a Try printing the job from another computer that has the printer software installed. b If you connected the printer to the network, connect the printer directly to a computer with a USB cable. Redirect the printer to the proper port, or reinstall the software, choosing the new connection type you are using. 9 Print a page from the HP color LaserJet 1500 toolbox. a If it prints, there might be a problem with the printing software. Uninstall the printing software (see "Uninstalling the printing software" on page 18) and then reinstall it (see the getting started guide). b If the page does not print, then the problem is with the computer or the program. 10 If the problem is still not resolved, see "Solving general printing problems" on page 83. 82 Problem solving and maintenance ENWW

Section	Page
HP Color LaserJet 1500 Series Use Guide	1
Copyright and licenses	4
HPCustomer Care	5
Contents	7
Printer basics	9
Introduction	9
Printer configurations	10
Printer features	11
Printer parts	12
Interface port	13
Control panel features	14
Software and supported operating systems	16
Software for Windows	17
Software for Macintosh	18
Software tips	19
Uninstalling the printing software	20
Uninstalling software for Windows	20
Uninstalling software for Macintosh	20
Accessories and ordering information	21
Printing tasks	23
Introduction	23
Choosing paper and other print media	24
Supported print media for tray1	25
Supported print media for optional tray2	25
Purchasing paper and other print media	26
Loading trays	27
Loading tray1	27
Loading optional tray2	28
Printing a job	29
Gaining access to printer driver settings	32
Features in the printer driver	33
Choosing an output location	37
Printing on special print media	38
Printing on envelopes	38
Printing on labels	39
Printing on grayscale transparencies	40
Printing on custom-sized print media or cardstock	41
Printing on letterhead or preprinted forms	42
Printing on both sides (duplexing manually)	43
Canceling a print job	44
Using color	45
HP ImageREt 2400	45
HPColorSmart (Windows only)	45
Managing color options	46
Matching colors	49
Managing the printer	51
Introduction	51
Special pages	52
HPcolorLaserJet1500 toolbox	55
Problem solving and maintenance	59
Introduction	59
Clearing jams	60
Resolving control panel messages	65
Supplies Status lights	66
Printer Status lights	69
Secondary light patterns for Printer Status lights	71
Solving print-quality problems	73
Solving issues with all printed documents	74
Solving issues with color documents	80
Resolving problems that generated messages	82
Resolving problems that did not generate messages	83
Solving general printing problems	85
Solving common Macintosh problems	88
Cleaning the printer	90
Calibrating the printer	91
Managing supplies	92
Supplies life	92
Checking and ordering supplies	92
Storing supplies	93
Replacing and recycling supplies	93
HP policy on non-HP supplies	94
HP fraud hotline	94
Service and support	95
Introduction	95
Hewlett-Packard limited warranty statement	96
Limited warranty for the print cartridges and imaging drum	97
Availability of support and service	98
HP maintenance agreements	98
On-site service agreements	98
Repacking the printer	99
Specifications and regulatory information	101
Introduction	101
Printer specifications	102
Environmental Product Stewardship program	104
Protecting the environment	104
Material safety data sheet	106
FCC regulations	107
Regulatory statements	108
Declaration of Conformity	108
Laser safety statement	109
Canadian DOC statement	109
Regulatory Model Identification Number	109
Print media specifications	111
Introduction	111
General guidelines	112
Tray specifications	113
Paper and print media	115
Envelopes	118
Labels	120
Grayscale transparencies	120

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Problem solving and maintenance

ENWW

Print a short document from a different program that has worked in the past. If this solution

works, then the problem is with the program you are using. If this solution does not work (the

document does not print) complete these steps:

Try printing the job from another computer that has the printer software installed.

If you connected the printer to the network, connect the printer directly to a computer

with a USB cable. Redirect the printer to the proper port, or reinstall the software,

choosing the new connection type you are using.

Print a page from the HP color LaserJet 1500 toolbox.

If it prints, there might be a problem with the printing software. Uninstall the printing soft-

ware (see

“Uninstalling the printing software” on page 18

) and then reinstall it (see the

getting started guide).

If the page does not print, then the problem is with the computer or the program.

If the problem is still not resolved, see

“Solving general printing problems” on page 83