HP Q6275A User Guide - Page 11

4 Troubleshooting Cannot detect Network Print Adapter during installation. Cause Either the printer or Network Print Adapter has no power or a cable is unplugged. Solution Check the power cords and cables between the devices and the network. Cause In a corporate environment, the firewall may be configured to never allow access and may not give any messages. Solution Consult with your IT department and ask them to grant access to the Network Print Adapter. Cause Your Network Print Adapter is on a different subnet. Solution The Network Print Adapter must be on the same subnet as your computer. Move the Network Print Adapter. Can print from most software applications, but the HP software (HP Director or HP Solution Center) does not seem to work (cannot scan or read memory cards) Cause The wrong printer instance is selected in the HP software. Solution If you had previously installed the printer on this computer, a second instance of your printer was created when the Network Printer Adapter software was installed. You now have, for example, HP Deskjet 5940 and HP Deskjet 5940 (copy 1). Make sure the new version of the printer is selected in the HP software. Check the online help for the HP Director or the HP Solution center for instructions on selecting the printer. Cause This is a known problem with some older HP drivers for All-in-Ones. Solution If you are not having problems printing, we recommend that you use Windows or other applications for scanning and reading memory cards. 1. Open My Computer. Under Name you will see listings for the scanner and memory card slots (if your device has them). For example, if you have an HP Officejet 7310, you will have the following devices listed. 7310 Memory (E:) Removable Disk HP Officejet 7300 series... Image scanner With some printers, the memory card slot may simply be named "Removable Disk". 2. To access images on a memory card, double-click the device memory name (for example, 7310 Memory). The images will be displayed as if it was a disk drive. 3. To scan using the Windows applications, right-click the name next to "Image scanner" (for example, HP Officejet 7300 series...) and select Scan. Installation completed but still cannot print Cause Connection between Network Print Adapter and network has not been established. Troubleshooting 11