HP Rp5700 Troubleshooting Guide - Page 5

Table of contents 1 Computer Diagnostic Features HP Insight Diagnostics ...1 Accessing HP Insight Diagnostics 1 Survey Tab ...2 Test Tab ...2 Status Tab ...3 Log Tab ...4 Help Tab ...4 Saving and Printing Information in HP Insight Diagnostics 5 Downloading the Latest Version of HP Insight Diagnostics 5 Protecting the Software ...5 Restoring the Software ...6 2 Troubleshooting Without Diagnostics Safety and Comfort ...7 Before You Call for Technical Support 7 Helpful Hints ...8 Solving General Problems ...10 Solving Power Problems ...14 Solving Hard Drive Problems ...15 Solving Media Card Reader Problems 18 Solving Display Problems ...20 Solving Audio Problems ...24 Solving Printer Problems ...26 Solving Keyboard and Mouse Problems 27 Solving Hardware Installation Problems 29 Solving Network Problems ...31 Solving Memory Problems ...34 Solving Processor Problems ...36 Solving CD-ROM and DVD Problems 37 Solving Drive Key Problems ...40 Solving Front Panel Component Problems 41 Solving Internet Access Problems ...42 Solving Software Problems ...44 Contacting Customer Support ...45 Appendix A POST Error Messages POST Numeric Codes and Text Messages 48 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 54 ENWW v