HP Rp5700 Troubleshooting Guide - Page 58

Advanced, Onboard Devices, Storage, DPS Self-test, Storage Options, Emulation, Changes and Exit - raid

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Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1155-Serial Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 57.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 1201-System Audio Address Conflict Detected Device IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 1202-MIDI Port Address Conflict Detected Device IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 1203-Game Port Address Conflict Detected Device IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch that will fix an erroneous error message.) Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 2. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode. Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2216-Powered USB cable not attached Powered USB cable is not properly attached 1. to the USB PlusPower expansion card or to the system board. Be sure that the USB PlusPower expansion card is seated correctly in its slot in the riser card. 2. Be sure that the system board cable harness is plugged into both system board connectors (one yellow and one black) on the system board. 3. Be sure that the system board cable harness is plugged into the USB PlusPower expansion card. 52 Appendix A POST Error Messages ENWW

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Control panel message
Description
Recommended action
1155-Serial Port Address Conflict Detected
Both external and internal serial ports are
assigned to same IRQ.
1.
Remove any serial port expansion
cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS
on page
57
.)
3.
Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1201-System Audio Address Conflict
Detected
Device IRQ address conflicts with another
device.
Enter Computer Setup and reset the IRQ in
Advanced
>
Onboard Devices
.
1202-MIDI Port Address Conflict Detected
Device IRQ address conflicts with another
device.
Enter Computer Setup and reset the IRQ in
Advanced
>
Onboard Devices
.
1203-Game Port Address Conflict Detected
Device IRQ address conflicts with another
device.
Enter Computer Setup and reset the IRQ in
Advanced
>
Onboard Devices
.
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix
an erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Enter Computer Setup
and run the Drive Protection System test
under
Storage
>
DPS Self-test
.
2.
Apply hard drive firmware patch
if applicable. (Available at
support
.)
3.
Back up contents and replace hard
drive.
1796-SATA Cabling Error
One or more SATA devices are improperly
attached. For optimal performance, the SATA
0 and SATA 1 connectors must be used
before SATA 2.
For one device, use SATA 0. For two devices,
use SATA 0 and SATA 1. For three devices,
use SATA 0, SATA 1, and SATA 2.
1797-SATA Drivelock is not supported in
RAID mode.
Drivelock is enabled on one or more SATA
hard drives, and they cannot be accessed
while the system is configured for RAID
mode.
Either remove the Drivelocked SATA device
or disable the Drivelock feature. To disable
the Drivelock feature, enter Computer Setup,
change
Storage
>
Storage Options
>
SATA
Emulation
to
IDE
, and select
File
>
Save
Changes and Exit
. Reenter Computer Setup
and select
Security
>
Drivelock
. For each
listed Drivelock-capable SATA device,
ensure Drivelock is
Disabled
. Lastly,
change
Storage
>
Storage Options
>
SATA
Emulation
back to
RAID
and select
File
>
Save Changes and Exit
.
1801-Microcode Patch Error
Processor is not supported by ROM BIOS.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
2216-Powered USB cable not attached
Powered USB cable is not properly attached
to the USB PlusPower expansion card or to
the system board.
1.
Be sure that the USB PlusPower
expansion card is seated correctly in its
slot in the riser card.
2.
Be sure that the system board cable
harness is plugged into both system
board connectors (one yellow and one
black) on the system board.
3.
Be sure that the system board cable
harness is plugged into the USB
PlusPower expansion card.
Table A-1
Numeric Codes and Text Messages (continued)
52
Appendix A
POST Error Messages
ENWW