Home » HP Manuals » Laptops » HP Stream 11-aa000 » Manual Viewer

HP Stream 11-aa000 User Guide - Page 58

Starting HP PC Hardware Diagnostics UEFI

Add to My Manuals
Save this manual to your list of manuals

Page 58 highlights

Starting HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 46. To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 46. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image. ● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select Run. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. 46 Chapter 10 Using HP PC Hardware Diagnostics

Section	Page
Getting started	13
Important information about Microsoft Windows	13
Best practices	13
More HP resources	14
Getting to know your computer	16
Locating hardware	16
Locating software	16
Right side	17
Left side	18
Display	20
Keyboard area	21
TouchPad	21
Lights	22
Speakers	23
Special keys	24
Action keys	25
Labels	26
Connecting to a network	28
Connecting to a wireless network	28
Using the wireless controls	28
Airplane mode key	28
Operating system controls	28
Connecting to a WLAN	29
Using HP Mobile Broadband (select products only)	30
Using GPS (select products only)	30
Using Bluetooth wireless devices (select products only)	30
Connecting Bluetooth devices	31
Connecting to a wired network—LAN (select products only)	31
Enjoying entertainment features	32
Using the camera	32
Using audio	32
Connecting speakers	32
Connecting headphones	32
Connecting headsets	33
Using sound settings	33
Using video	33
Connecting video devices using an HDMI cable (select products only)	33
Setting up HDMI audio	34
Discovering and connecting to Miracast-compatible wireless displays (select products only)	35
Navigating the screen	36
Using TouchPad and touch screen gestures	36
Tap	36
Two-finger pinch zoom	37
Two-finger slide (TouchPad only)	37
Two-finger tap (TouchPad only)	37
Four-finger tap (TouchPad only)	38
Three-finger swipe (TouchPad only)	38
One-finger slide (touch screen only)	38
Using an optional keyboard or mouse	39
Using an on-screen keyboard (select products only)	39
Managing power	40
Using Sleep and Hibernation	40
Initiating and exiting Sleep	40
Initiating and exiting Hibernation (select products only)	41
Shutting down (turning off) the computer	41
Using the Power icon and Power Options	42
Running on battery power	42
Using HP Fast Charge (select products only)	42
Displaying battery charge	43
Finding battery information in HP Support Assistant (select products only)	43
Conserving battery power	43
Identifying low battery levels	43
Resolving a low battery level	44
Resolving a low battery level when external power is available	44
Resolving a low battery level when no power source is available	44
Resolving a low battery level when the computer cannot exit Hibernation	44
Factory-sealed battery	44
Running on external power	44
Maintaining your computer	46
Improving performance	46
Using Disk Defragmenter	46
Using Disk Cleanup	46
Using HP 3D DriveGuard (select products only)	46
Identifying HP 3D DriveGuard status	47
Updating programs and drivers	47
Cleaning your computer	47
Cleaning procedures	47
Cleaning the display	48
Cleaning the sides or cover	48
Cleaning the TouchPad, keyboard, or mouse (select products only)	48
Traveling with or shipping your computer	48
Securing your computer and information	50
Using passwords	50
Setting Windows passwords	50
Setting Setup Utility (BIOS) passwords	51
Using Windows Hello (select products only)	51
Using Internet security software	52
Using antivirus software	52
Using firewall software	52
Installing software updates	52
Using HP Managed Services (select products only)	53
Securing your wireless network	53
Backing up your software applications and information	53
Using an optional security cable (select products only)	53
Using Setup Utility (BIOS)	54
Starting Setup Utility (BIOS)	54
Updating Setup Utility (BIOS)	54
Determining the BIOS version	54
Downloading a BIOS update	55
Using HP PC Hardware Diagnostics	56
Using HP PC Hardware Diagnostics Windows (select products only)	56
Downloading HP PC Hardware Diagnostics Windows	56
Downloading the latest HP PC Hardware Diagnostics Windows version	57
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	57
Installing HP PC Hardware Diagnostics Windows	57
Using HP PC Hardware Diagnostics UEFI	57
Starting HP PC Hardware Diagnostics UEFI	58
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	58
Downloading the latest HP PC Hardware Diagnostics UEFI version	58
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	58
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	59
Downloading Remote HP PC Hardware Diagnostics UEFI	59
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	59
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	59
Customizing Remote HP PC Hardware Diagnostics UEFI settings	59
Backing up, restoring, and recovering	61
Using Windows tools for backing up, restoring, and recovering your computer	61
Creating backups	61
Restoring and recovering	61
Creating HP Recovery media (select products only)	62
Using HP Recovery Manager to create recovery media	62
Before you begin	62
Creating the recovery media	63
Using the HP Cloud Recovery Download Tool to create recovery media	63
Restoring and recovery	63
Restoring, resetting, and refreshing using Windows tools	63
Restoring using HP Recovery Manager and the HP Recovery partition	63
Recovering using HP Recovery Manager	64
Recovering using the HP Recovery partition (select products only)	64
Recovering using HP Recovery media	65
Changing the computer boot order	65
Removing the HP Recovery partition (select products only)	65
Specifications	66
Input power	66
Operating environment	67
Electrostatic Discharge	68
Accessibility	69
Accessibility	69
Finding the technology tools you need	69
Our commitment	69
International Association of Accessibility Professionals (IAAP)	70
Finding the best assistive technology	70
Assessing your needs	70
Accessibility for HP PC and tablet products	70
Standards and legislation	71
Standards	71
Mandate 376 – EN 301 549	71
Web Content Accessibility Guidelines (WCAG)	71
Legislation and regulations	72
United States	72
21st Century Communications and Video Accessibility Act (CVAA)	72
Canada	72
Europe	73
United Kingdom	73
Australia	73
Worldwide	73
Useful accessibility resources and links	73
Organizations	74
Educational institutions	74
Other disability resources	74
HP links	74
Contacting support	74

Match case Limit results 1 per page

Starting HP PC Hardware Diagnostics UEFI

NOTE:

For Windows 10 S computers, see

Downloading HP PC Hardware Diagnostics UEFI to a USB

ﬂash

drive

on page

To start HP PC Hardware Diagnostics UEFI, follow these steps:

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:

Connected USB ﬂash drive

NOTE:

To download the HP PC Hardware Diagnostics UEFI tool to a USB ﬂash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version

on page

Hard drive

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE:

The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

ﬁles are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ﬂash drive:

Go to

http://www.hp.com/

go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

In the

HP PC Hardware Diagnostics UEFI

section, select

Download UEFI Diagnostics

, and then select

Run

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE:

For some products, it may be necessary to download the software to a USB ﬂash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB

ﬂash drive:

Go to

http://www.hp.com/

support

Enter the product name or number, select your computer, and then select your operating system.

In the

Diagnostics

section, follow the on-screen instructions to select and download the speciﬁc UEFI

Diagnostics version for your computer.

Chapter 10

Using HP PC Hardware Diagnostics