HP Stream 14-z000 HP Stream Notebook PC - Maintenance and Service Guide
HP Stream 14-z000 Manual
View all HP Stream 14-z000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Stream 14-z000 manual content summary:
- HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 1
HP Stream Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2014 Document Part Number: 786720-001 Product notice This guide describes features that - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 5
Grounding guidelines ...13 Electrostatic discharge ...13 Packaging and transporting guidelines 14 Workstation guidelines 15 Equipment guidelines ...15 4 Removal and replacement procedures for Authorized Service Provider parts 17 Computer replacement procedures ...17 Computer feet ...17 Keyboard - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 6
Utility (BIOS) ...43 Updating the BIOS ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 7 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 45 8 Backing up, restoring, and recovering ...46 Creating recovery media and - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 7
cards Internal cards Ports Description HP Stream Notebook PC AMD A4 Micro-6400T (1.6 GHz/1.0 GHz, DDR3L-1333MHz, 2MB L2 cache) quad core, TDP, 4.5W AMD Integrated SoC FCH Internal graphics AMD Radeon™ R3 graphics (A4 Micro-6400T) Supports HD Decode, DX11.1, and HDMI 14.0-in (1366×768), BrightView - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 8
Coat island-style keyboard Touchpad requirements: ● ClickPad with image sensor ● Multitouch gestures enabled ● Supports Windows 8 modern trackpad gestures ● Taps enabled as default Supports the following AC adapters: ● 45-W HP Smart AC adapter (non-slim, 26.5 mm) ● 65-W EM ● 65-W slim travel adapter - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 9
number (4), and warranty information (5) are located on the bottom of the computer. You may need the information when you travel internationally or when you contact support. Locating the serial number, product number, and model number 3 - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 10
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. 4 Chapter 2 Illustrated parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 11
Item (1) (2) (3) (4) (5) (6) (7) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 7. TouchPad (includes cable) 784531-001 Keyboard/top cover - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 12
Item (8) (9) (10) (11) (12) (13) Component Spare part number Includes 64-GB of eMMC for use in models with Windows 8.1 Standard 788084-501 Includes 32-GB of eMMC for use in models without the Windows operating system 783049-001 Includes 32-GB of eMMC for use in models with Windows 8.1 - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 13
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel: In silver finish In purple finish In green finish Webcam/microphone module 14-in., LED, FHD, BrightView, TouchScreen raw display panel Display Hinge Kit (includes left and right display hinges) Antenna Kit - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 14
part number 539614-001 701943-001 714657-001 741727-001 752235-005 753078-005 755530-001 Description HP RJ45-to-USB adapter HP HDMI-to-VGA adapter 65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 3-cell, 32-Wh, 2.96-Ah, Li-ion battery (includes - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 15
Spare part number 755530-011 755530-021 755530-031 755530-061 755530-081 755530-111 755530-201 755530-291 755530-AA1 755530-AB1 755530-AD1 755530-AR1 755530-BB1 755530-D61 759919-001 761220-001 783038-001 783039-001 783040-001 783041-001 783042-001 783043-001 783044-001 783045-001 783046-001 783049- - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 16
includes keyboard cable) Keyboard/top cover in silver finish for use in the Czech Republic and Slovakia (includes keyboard cable) Display panel (14.0-in., LED, FHD, BrightView, TouchScreen) Display Hinge Kit (includes left and right display hinges) TouchPad (includes cable) USB board (includes cable - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 17
Spare part number 786043-061 786043-071 786043-131 786043-141 786043-151 786043-161 786043-171 786043-211 786043-251 786043-261 786043-271 786043-281 786043-291 786043-A41 786043-AB1 786043-AD1 786043-B31 786043-BA1 786043-BB1 786043-BG1 786043-DB1 786043-DH1 786043-FL1 788084-001 788084-501 788085- - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 18
Spare part number 788088-071 788088-131 788088-141 788088-151 788088-161 788088-171 788088-211 788088-251 788088-261 788088-271 788088-281 788088-291 788088-A41 788088-AB1 788088-AD1 788088-B31 788088-BA1 788088-BB1 788088-BG1 788088-DB1 788088-DH1 788088-FL1 Description Keyboard/top cover in green - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 19
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 20
box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Packaging and - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 21
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 22
● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Antistatic plastics Carbon-loaded plastic Metallized laminate Use Bags - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 23
complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 24
protective backing from the rubber feet and install them in the locations indicated in the above illustration. 18 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 25
Keyboard/top cover NOTE: The keyboard/top cover spare part kit includes the keyboard cable. For use in country or region For use in Belgium For use in Bulgaria For use in Canada For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway For use in France For use in Germany - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 26
down with the front toward you. 3. Remove the rear rubber feet (1). 4. Remove the oblong rubber screw covers (2). 20 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 27
5. Remove the round rubber screw cover (3). NOTE: The oblong rubber screw covers (2) and the round rubber screw cover (3) are not interchangeable. Make sure to install these screw covers in their proper locations on the computer base enclosure. Keyboard/top cover 21 - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 28
board. 13. Release the ZIF connector (5) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board. 14. Release the ZIF connector (6) to which the TouchPad board cable is attached, and then disconnect the TouchPad board cable from the system board. 22 - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 29
the system board components each time the keyboard/top cover is removed. A thermal pad is used on the processor (1) and the heat sink section (2) that services it. Keyboard/top cover 23 - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 30
Reverse this procedure to install the keyboard/top cover. 24 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 31
TouchPad Component TouchPad (includes cable) Spare part number 784531-001 Before replacing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 32
keyboard/top cover. 3. Remove the power button board (2). Reverse this procedure to install the power button board. 26 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 33
WLAN module Component Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter Spare part number 753078-005 Before replacing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 34
the base enclosure. 4. Remove the USB board (4) and cable. Reverse this procedure to install the USB board. 28 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 35
Rear speakers Component Rear speakers (include left and right rear speakers and cables) Spare part number 786042-001 Before replacing the rear speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 36
the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable. 30 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 37
page 19). WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 38
the base enclosure. 4. Remove the front speakers (4) and cables. Reverse this procedure to install the front speakers. 32 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 39
System board NOTE: The system board spare part kit is equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, and 2.0-GB of system memory. Component System board; includes 64-GB of eMMC for use in models without the Windows operating system System board; includes 64-GB of eMMC - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 40
it up and to the right at an angle. Reverse this procedure to install the system board. 34 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 41
Heat sink Component Heat sink (includes replacement thermal material) Spare part number 783045-001 Before replacing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 42
. 4. Remove the two Phillips PM1.9×2.8 screws (4) that secure the display assembly system board to the base enclosure. 36 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 43
5. Remove the display assembly (5). 6. If it is necessary to replace the display bezel: The display bezel is available using the following spare part numbers: 783043-001: Silver finish 786041-001: Purple finish 788087-001: Green finish a. Remove the display panel screw covers (1). The display panel - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 44
the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.) 38 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 45
c. Disconnect the webcam/microphone module cable (3) from the webcam/microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 784986-001. 9. If it is necessary to replace the display hinges: a. Remove the following screws that - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 46
the display enclosure. (The WLAN antenna transceiver is attached to the display enclosure with double-sided adhesive.) 40 Chapter 4 Removal and replacement procedures for Authorized Service Provider parts - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 47
b. Release the WLAN antenna cable from the clips (2) built into the right side of the display enclosure. c. Remove the WLAN antenna cable and transceiver. The WLAN antenna cable and transceiver is included in the Antenna Kit, spare part number 783038-001. Reverse this procedure to reassemble and - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 48
5 Specifications Metric U.S. Width Depth Height Weight Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating 34.4 cm 24.0 cm 1.79 cm 1.75 kg 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 49
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 50
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 51
instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 52
recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - or From the Windows desktop, click the question mark icon in the notification - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 53
Support. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● On select models, if you need to correct a problem , select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 54
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 55
recovery, select Recovery Manager, and then select HP Recovery Environment. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 56
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 57
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 58
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 59
spare part number 5, 9, 35 hinge removal 39 spare part number 7, 10, 40 HP PC Hardware Diagnostics (UEFI) downloading 45 HP Recovery Manager correcting boot problems 49 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 48 K keyboard/top cover removal 19 spare part - HP Stream 14-z000 | HP Stream Notebook PC - Maintenance and Service Guide - Page 60
serviceability 2 storage 1 video 1 wireless 1 product name 1 R rear speakers removal 29 spare part number 6, 10, 29 recover options 47 recovery discs 46, 49 HP Recovery Manager 48 media 49 starting 49 supported discs 46 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating
HP Stream Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.