HP Surestore Tape Library Model 4/40 HP Surestore Tape Library User's - Page 124

Upgrading Firmware, Cleaning a, Drive, Library Status, Cause, Solution

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Table 18 Library Status Drive online pending Drive firmware mismatch Drive needs cleaning Drive critical error Drive not on Fibre Channel Partial Availability Conditions Cause Solution Drive(s) are present and powered up, but have outdated firmware. Drives are present and powered up, but have different revisions of firmware. One or more drives need cleaning. A critical error has occurred on a drive. Drive(s) are detected by library controller, but are not detected by any of the Fibre Channel controllers. ■ Update drive firmware. (See Upgrading Firmware on page 176.) ■ Update drive firmware. (See Upgrading Firmware on page 176.) ■ Clean the drive(s). (See Cleaning a Drive on page 87.) ■ Check the Drive Event Log from the front panel or RMC Web-Based Library Administrator pages for possible causes. ■ Contact your service representative. ■ Verify that Fibre Channel is your intended configuration. ■ Verify that cabling is set up correctly. ■ Verify that there are no broken or bent pins on the SCSI cables (for standard performance Fibre Channel controller only). ■ Tighten all SCSI cables and power cycle the library. ■ If problem persists, replace the SCSI cables. ■ Contact your service representative. 122 Understanding Error States Chapter 4

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122
Understanding Error States
Chapter 4
Drive online
pending
Drive(s) are present and powered
up, but have outdated firmware.
■
Update drive firmware. (See
Upgrading Firmware
on
page 176.)
Drive firmware
mismatch
Drives are present and powered up,
but have different revisions of
firmware.
■
Update drive firmware. (See
Upgrading Firmware
on
page 176.)
Drive needs
cleaning
One or more drives need cleaning.
■
Clean the drive(s). (See
Cleaning a
Drive
on page 87.)
Drive critical error
A critical error has occurred on a
drive.
■
Check the
Drive Event Log
from the
front panel or RMC Web-Based
Library Administrator pages for
possible causes.
■
Contact your service
representative.
Drive not on Fibre
Channel
Drive(s) are detected by library
controller, but are not detected by
any of the Fibre Channel
controllers.
■
Verify that Fibre Channel is your
intended configuration.
■
Verify that cabling is set up
correctly.
■
Verify that there are no broken or
bent pins on the SCSI cables (for
standard performance Fibre
Channel controller only).
■
Tighten all SCSI cables and power
cycle the library.
■
If problem persists, replace the
SCSI cables.
■
Contact your service
representative.
Table 18
Partial Availability Conditions
Library Status
Cause
Solution