HP Surestore Tape Library Model 4/40 HP Surestore Tape Library User's - Page 214

Troubleshooting Common Problems, Upgrading, Firmware, connection is secure.

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Table 46 Decimal Error 21 22 23 24 25 26 27 28 29 50 Hex Error 15H 16H 17H 18H 19H 1AH 1BH 1CH 1DH 32H Error Codes and Recovery Procedures Description Recovery Method A chassis fan is disconnected or faulty. Chassis interconnect cables are disconnected or faulty. Front panel cable is disconnected or faulty. Transport bar code reader failed self test. Library levels measured does not match the number of levels detected. Upper level fan cable failed. Transport controller unable to communicate with transport. Transport controller needs new firmware. Failed transport firmware download. Test not run, an invalid test number was specified. Check that the chassis fan cable connection is secure. Check that the chassis interconnect cables are secure. Check that the front panel cable connections are secure. Power cycle the library. ■ Check for obstructions in the vertical path. ■ Check that the chassis interconnect cable connection is secure. See Troubleshooting Common Problems on page 140 for troubleshooting procedures. Replace the transport assembly. Update the library's firmware (see Upgrading Firmware on page 176). Update the transport's firmware (see Upgrading Firmware on page 176). If incorrect test number was designated when initiating a test over the SCSI interface, select desired number and then re-initiate the test. 212 Library Error Codes Appendix

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212 Library Error Codes
Appendix
21
15H
A chassis fan is
disconnected or
faulty.
Check that the chassis fan cable connection is
secure.
22
16H
Chassis interconnect
cables are
disconnected or
faulty.
Check that the chassis interconnect cables are
secure.
23
17H
Front panel cable is
disconnected or
faulty.
Check that the front panel cable connections are
secure.
24
18H
Transport bar code
reader failed self test.
Power cycle the library.
25
19H
Library levels
measured does not
match the number of
levels detected.
Check for obstructions in the vertical path.
Check that the chassis interconnect cable
connection is secure.
26
1AH
Upper level fan cable
failed.
See
Troubleshooting Common Problems
on
page 140 for troubleshooting procedures.
27
1BH
Transport controller
unable to
communicate with
transport.
Replace the transport assembly.
28
1CH
Transport controller
needs new firmware.
Update the library’s firmware (see
Upgrading
Firmware
on page 176).
29
1DH
Failed transport
firmware download.
Update the transport’s firmware (see
Upgrading
Firmware
on page 176).
50
32H
Test not run, an
invalid test number
was specified.
If incorrect test number was designated when
initiating a test over the SCSI interface, select
desired number and then re-initiate the test.
Table 46
Error Codes and Recovery Procedures
Decimal
Error
Hex
Error
Description
Recovery Method