HP Surestore Tape Library Model 4/40 HP Surestore Tape Library User's - Page 143

Chapter 4 Table 27 Troubleshooting Table Problem Solution One of the redundant power supplies is not functioning properly. The library's power failed while a tape was in the drive and did not return to the ready state after the power came on. No display messages appear. Tape Movement An error message appears after inserting the magazine or loading tapes. ■ Check the LEDs on the power supplies to identify the one that may be at fault (Table 26 on page 139) and contact your service representative. ■ Verify that the LEDs on the back of the library are on and the fans are turning (Interpreting Library LEDs on page 130). ■ Power cycle the library ■ Contact your service representative. ■ Make sure the power cord is connected. ■ Make sure the power switch is on. ■ Check that the LEDs on the back of the library are on and the fans are turning (Interpreting Library LEDs on page 130). ■ Power cycle the library. ■ Try to access the library from the web or through a host-based diagnostic tool (Using the Remote Management Card on page 96). ■ Download library firmware (Upgrading Firmware on page 176). ■ Contact your service representative. ■ Verify that tapes are inserted correctly in the magazine. (Accessing Tapes in the Library on page 81). ■ Verify that the correct tape type is used. (See Media Compatibility on page 187.) Chapter 4 Troubleshooting Common Problems 141