HP T5540 Troubleshooting Guide: HP t5630, t5545, t5145, and t5540 Thin Clients - Page 40

Initial Troubleshooting Part 2, Diagnostics and Troubleshooting

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Page 40 highlights

Initial Troubleshooting Part 2 B Continued from Initial Troubleshooting Keyboard/ mouse working? Yes NIC working? Yes Go to No Non-functioning pointing device or keyboard Go to No No internal network connector Audio No working? Go to No audio Yes Windows No desktop displayed but can't connect? Go to No IP address Yes Boot in continuous loop? Go to Booting in continuous loop 32 Chapter 5 Diagnostics and Troubleshooting

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Initial Troubleshooting Part 2
Continued from
B
Initial Troubleshooting
No
Keyboard/
mouse
working?
Go to
Non-functioning
pointing device or
keyboard
Windows
desktop
displayed but
can't connect?
Yes
No
Audio
working?
Yes
No
Go to
No internal
network connector
Go to
No audio
Go to
No IP address
Yes
NIC
working?
Yes
No
Boot in
continuous
loop?
Go to
Booting in
continuous loop
32
Chapter 5
Diagnostics and Troubleshooting