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HP TopShot LaserJet Pro M275 HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 182

A print job was not sent to the product that you wanted, When connected with a USB cable - troubleshooting

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A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.5 or later. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate high-speed USB cable. 4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer. 5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer. NOTE: The iMac keyboard is a non-powered USB hub. You are using a generic printer driver when using a USB connection If you connected the USB cable before you installed the software, you might be using a generic printer driver instead of the driver for this product. 1. Delete the generic printer driver. 2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you. 3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog box. 172 Chapter 8 Solve problems ENWW

Section	Page
Frequently used topics	11
Quick Find	11
Everyday jobs (Windows)	12
Everyday jobs (Mac OS X)	13
Manage and maintain	13
Solve problems	13
Product introduction	15
Product front view	16
Product back view	17
Serial number and model number location	18
Control panel layout	19
Control-panel Home screen	20
Print product reports	22
Paper tray	23
Supported paper sizes	24
Supported paper types	25
Load the input tray	27
Tray capacity and paper orientation	28
Print	29
Supported printer drivers (Windows)	31
Change print-job settings (Windows)	32
Priority for changing print-job settings	32
Change the settings for all print jobs until the software program is closed	32
Change the default settings for all print jobs	32
Change the product configuration settings	33
Change print-job settings (Mac OS X)	34
Priority for changing print-job settings	34
Change the settings for all print jobs until the software program is closed	34
Change the default settings for all print jobs	34
Change the product configuration settings	34
Use a printing shortcut (Windows)	36
Create a printing shortcut (Windows)	38
Use a printing preset (Mac OS X)	41
Create a printing preset (Mac OS X)	42
Manually print on both sides (Windows)	43
Manually print on both sides (Mac OS X)	45
Print multiple pages per sheet (Windows)	46
Print multiple pages per sheet (Mac OS X)	48
Select the page orientation (Windows)	49
Select the page orientation (Mac OS X)	50
Select the paper type (Windows)	51
Select the paper type (Mac OS X)	53
Print the first or last page on different paper (Windows)	54
Print a cover page (Mac OS X)	56
Scale a document to fit page size (Windows)	57
Scale a document to fit page size (Mac OS X)	58
Create a booklet (Windows)	59
Create a booklet (Mac OS X)	61
Change color options (Windows)	62
Change the color options (Mac OS X)	63
Use the HP EasyColor option	64
Change the color theme for a print job (Windows)	65
Manual color options	66
Match colors	67
Additional print tasks	68
Cancel a print job (Windows)	68
Cancel a print job (Mac OS X)	68
Select the paper size (Windows)	69
Select the paper size (Mac OS X)	69
Select a custom paper size (Windows)	69
Select a custom paper size (Mac OS X)	69
Print colored text as black (Windows)	70
Print watermarks (Windows)	70
Print watermarks (Mac OS X)	70
Create archival-quality prints	70
Use HP ePrint	71
Use AirPrint	72
Copy	73
Make a single copy	74
Make multiple copies	76
Copy a multiple-page original	79
Collate a copy job	83
Copy on both sides (duplex)	88
Reduce or enlarge a copy	92
Make color or black and white copies	95
Copy identification cards	97
Optimize copy quality	100
Adjust the lightness or darkness for copies	103
Adjust the copy image	106
Copy in draft mode	110
Set the paper size and type for copying on special paper	114
Set new default copy settings	118
Restore copy default settings	120
Scan	123
Scan by using the HP Scan software (Windows)	124
Scan by using the HP Scan software (Mac OS X)	125
Scan by using other software	126
Scan from a TWAIN-compliant program	126
Scan from a WIA-compliant program	126
Scan by using optical character recognition (OCR) software	126
Manage and maintain	127
Use the HP Reconfiguration Utility to change the product connection	128
Use HP Web Services applications	129
Configure IP network settings	130
Printer sharing disclaimer	130
View or change network settings	130
Manually configure IPv4 TCP/IP parameters from the control panel	130
Rename the product on a network	131
Link speed and duplex settings	132
HP Device Toolbox (Windows)	133
HP Utility for Mac OS X	135
Open the HP Utility	135
HP Utility features	135
Product security features	136
Lock the product	136
Set or change the product password	136
Economy settings	137
Print with EconoMode	137
Set the sleep delay	137
Set the Auto Power Down delay	137
Print when a print cartridge or imaging drum is at estimated end of life	139
Replace the print cartridges	141
Replace the imaging drum	146
Solve problems	153
Solve problems checklist	154
Step 1: Make sure that the product is set up correctly	154
Step 2: Check the cabling or wireless connection	154
Step 3: Check the control panel for error messages	155
Step 4: Check the paper	155
Step 5: Check the software	155
Step 6: Test print functionality	155
Step 7: Test copy functionality	155
Step 8: Check the supplies	155
Step 9: Try sending a print job from a computer	156
Restore the factory-set defaults	157
Control panel help system	158
Paper feeds incorrectly or becomes jammed	159
The product does not pick up paper	159
The product picks up multiple sheets of paper	159
Prevent paper jams	159
Clear jams	160
Jam locations	160
Clear jams from the input tray	160
Clear jams from the output bin	163
Clear jams from the rear door	164
Improve print quality	166
Check the paper type setting (Windows)	166
Check the paper type setting (Mac OS X)	166
Use paper that meets HP specifications	167
Print a cleaning page	167
Calibrate the product to align the colors	168
Check the estimated remaining life for the print cartridges and imaging drum	168
Interpret the Print Quality Page	168
Inspect the print cartridges and imaging drum for damage	169
Fix defects that repeat on the page	170
Improve copy quality	171
Clean the camera lens cover	171
Solve problems with cropped copies	171
The product prints slowly	172
Solve USB connection problems	173
Solve wired network problems	174
Poor physical connection	174
The computer is using the incorrect IP address for the product	174
The computer is unable to communicate with the product	175
The product is using incorrect link and duplex settings for the network	175
New software programs might be causing compatibility problems	175
The computer or workstation might be set up incorrectly	175
The product is disabled, or other network settings are incorrect	175
Solve wireless network problems	176
Wireless connectivity checklist	176
The product does not print after the wireless configuration completes	176
The product does not print, and the computer has a third-party firewall installed	177
The wireless connection does not work after moving the wireless router or product	177
Cannot connect more computers to the wireless product	177
The wireless product loses communication when connected to a VPN	177
The network does not appear in the wireless networks list	177
The wireless network is not functioning	178
Reduce interference on a wireless network	178
Solve product software problems with Windows	179
A printer driver for the product is not visible in the Printer folder	179
An error message was displayed during the software installation	179
The product is in Ready mode, but nothing prints	179
Solve product software problems with Mac OS X	181
The printer driver is not listed in the Print & Fax list	181
The product name does not appear in the product list in the Print & Fax list	181
The printer driver does not automatically set up the selected product in the Print & Fax list	181
A print job was not sent to the product that you wanted	182
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	182
You are using a generic printer driver when using a USB connection	182
Remove software (Windows)	183
Remove software (Mac OS X)	184
Supplies and accessories	185
Order parts, accessories, and supplies	186
HP policy on non-HP supplies	186
HP anticounterfeit Web site	186

Match case Limit results 1 per page

A print job was not sent to the product that you wanted

Open the print queue and restart the print job.

Another product with the same or similar name might have received your print job. Print a

configuration page to check the product name. Verify that the name on the configuration page

matches the product name in the Print & Fax list.

When connected with a USB cable, the product does not appear in

the Print & Fax list after the driver is selected.

Software troubleshooting

▲

Make sure that your Mac operating system is Mac OS X 10.5 or later.

Hardware troubleshooting

Make sure that the product is turned on.

Make sure that the USB cable is connected correctly.

Make sure that you are using the appropriate high-speed USB cable.

Make sure that you do not have too many USB devices drawing power from the chain. Disconnect

all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

Check to see if more than two non-powered USB hubs are connected in a row on the chain.

Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on

the computer.

NOTE:

The iMac keyboard is a non-powered USB hub.

You are using a generic printer driver when using a USB connection

If you connected the USB cable before you installed the software, you might be using a generic printer

driver instead of the driver for this product.

Delete the generic printer driver.

Reinstall the software from the product CD. Do not connect the USB cable until the software installation

program prompts you.

If multiple printers are installed, make sure that you have selected the correct printer in the

Format

For

drop-down menu in the

dialog box.

172

Chapter 8

Solve problems

ENWW