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Other Sources Of Information, Online Support For Troubleshooting, Documentation Set Overview

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Troubleshooting Your Workstation Other Sources Of Information Other Sources Of Information Online Support For Troubleshooting HP's support web site provides extensive support material that can help you troubleshoot problems on your workstation: • Documentation for your workstation (described below) • BIOS updates (including the upgrade utility and instructions) • The latest drivers and software utilities For HP's support web site, connect to: www.hp.com/go/workstationsupport Documentation Set Overview HP's web site allows you to download documentation for your workstation free of charge. The documents provided are in Adobe Acrobat (PDF) format and are available from HP's web site at: www.hp.com/go/workstationsupport The available documents include: • x1100 Getting Started Guide - describes how to set up your workstation for the ﬁrst time and contains basic troubleshooting information. • x1100 Technical Reference Manual - this manual. Technical information on system components, such as system board, chipset and BIOS; troubleshooting and parts replacement information. You will also ﬁnd complete information on available service and support at the HP World Wide Web site. To see the full set of services available, go to: www.hp.com/go/workstationsupport. 158 Chapter 7

Section	Page
<TABLE>	11
<TABLE>	12
1 System Overview	13
Workstation Description	14
<TABLE>	14
Packaging	16
Figure11 Workstation	16
Figure12 Location of Rear Panel Connectors	16
Internal Features	17
<TABLE>	17
Front Panel	18
Figure13 Front Panel	18
Specifications And Characteristics	19
Physical Characteristics	19
<TABLE>	19
Electrical Specifications	19
<TABLE>	19
Power Consumption And Cooling	20
<TABLE>	20
Environmental Specifications	21
<TABLE>	21
Power Saving And Ergonometry	21
<TABLE>	21
Power Saving And Ergonometry For APM Systems	22
<TABLE>	22
Power Saving Modes/Resume Events For ACPI Systems	22
<TABLE>	22
Soft Power Down	23
Documentation	23
Access HP World Wide Web Site	23
Where To Find The Information	23
2 System Board	25
System Board Description	26
Figure21 System Board Dimensions	26
Figure22 System Board Chips and Connectors	27
Architectural View For The x1100 Workstation	28
Accessory Board Slots	29
Figure23 Accessory Board Slots	29
Accelerated Graphics Port Slot	29
Figure24 AGP Slot	29
Peripheral Component Interconnect Slots	30
Figure25 PCI Slots	30
<TABLE>	30
System Board Switches	32
Figure26 System Board Switches	32
<TABLE>	32
Chipset	33
Memory Controller Hub (82845)	34
Figure27 MCH Chip Location	34
Figure28 System Block Diagram using MCH	34
<TABLE>	35
MCH Overview	37
Accelerated Graphics Port (AGP) Bus Interface	37
hub interface	37
DDR SDRAM Interface	38
DIMM Memory Slots	38
Figure29 DIMM Memory Slot	38
Read/Write Buffers	39
System Clocking	39
Input/output Controller Hub 2 (82801BA)	40
Figure210 Input/Output Controller Hub 2 Chip	40
Figure211 System Block Diagram Using ICH2	41
<TABLE>	41
ICH2 Features	43
ICH2 Architecture	43
ICH2 PCI Bus Interface	43
SMBus Controller	43
Low Pin Count Interface	43
Enhanced USB Controller	43
AC’97 Controller	44
IDE Controller	44
DMA Controller	44
Interrupt Controller	45
Timer/Counter Block	45
Advanced Programmable Interrupt Controller	45
Real Time Clock	45
Enhanced Power Management	46
SoundMAX® Codec (AD1885)	46
SMBus	47
Figure212 Devices on the SMBus	47
ICH2 SMBus Master Controller	47
Devices On The LPC Bus	48
Figure213 Devices on the LPC Bus	48
The Super I/O Controller	48
Serial/Parallel Communications Ports	48
FDC	49
Keyboard And Mouse Controller	49
FirmWare Hub (82802AB)	50
<TABLE>	50
System Bus	52
Figure214 The System Bus	52
Intel Pentium 4 processor	52
Processor Clock	53
Bus Frequencies	53
Voltage Regulation Module (VRM)	53
Cache Memory	53
Assigned Device Interrupts	54
I/O Controller Hub Interrupts	54
<TABLE>	54
Interrupt Controllers	54
PCI IRQ Lines	55
3 HP BIOS	57
Overview	58
Using The HP Setup Program	58
Main Screen	59
<TABLE>	59
Advanced Screen	59
<TABLE>	59
Processors, Memory And Cache	59
<TABLE>	59
Floppy Options	60
<TABLE>	60
IDE Device Configuration	60
<TABLE>	60
IDE Primary Master Device	60
<TABLE>	60
Integrated USB Interface	60
<TABLE>	60
Peripheral Configuration	61
<TABLE>	61
Integrated Audio Device	61
<TABLE>	61
Integrated LAN	61
<TABLE>	61
Video Configuration	61
<TABLE>	61
PCI Device, Slot #1	61
<TABLE>	61
Security Screen	62
<TABLE>	62
Device Start Protection	62
<TABLE>	62
Hardware Protection	62
<TABLE>	62
Boot Screen	62
<TABLE>	63
Power Screen	63
<TABLE>	63
Exit Screen	63
<TABLE>	63
Updating The System BIOS	64
Figure31 System BIOS Flash Process	64
Restoring BIOS Default Settings	64
If You Forgot The Administrator Password	64
Clearing The CMOS	65
Recovering The BIOS (crisis mode)	65
BIOS Addresses	66
System Memory Map	66
HP I/O Port Map (I/O addresses used by the system, if configured)	66
<TABLE>	66
DMA Channel Controllers	67
<TABLE>	67
Interrupt Controllers	68
<TABLE>	68
PCI IRQ Lines	69
4 Pre-boot Diagnostics And BIOS Errors	71
HP e-Diagtools	72
Overview Of e-Diagtools	72
Pre-boot Audio Signal And Beeps	73
<TABLE>	73
BIOS Error Messages	74
Handling Pre-boot, BIOS, or e-Diagtools Errors	74
Calling Your Support Provider	74
Troubleshooting The Error Yourself	75
e-Diagtools Online Troubleshooting	76
Running e-Diagtools	77
Running e-Diagtools From The Utility Partition On Your Hard Disk	77
Running e-Diagtools From A CD-ROM	78
prerequisites	78
Running e-Diagtools From The HP Recovery CD	78
Running e-Diagtools From The HP Diagtools CD-ROM	78
HP e-Diagtools Hardware Tests	79
For More Information	79
5 Hardware Components	81
Selecting A Monitor For Your Workstation	82
<TABLE>	82
Graphics Cards	83
Matrox Millennium G450 Graphics Card	83
3D Features	83
Figure51 Matrox Millennium G450 Graphics Card	84
available video resolutions	84
<TABLE>	85
LIMITATIONS	85
nVIDIA Quadro2 Pro	85
Figure52 nVIDIA Quadro2 Pro Graphics Card	86
nVIDIA Quadro2 EX	86
Figure53 nVIDIA Quadro2 EX Graphics Card	86
3D features	86
SCSI Adapter Cards	88
Adaptec 29160 SCSI PCI adapter card	88
Figure54 Adaptec SCSI Card	88
External SCSI Cable Information	89
Additional SCSI Card Features	89
<TABLE>	89
IEEE-1394 (Firewire) Card	90
Figure55 IEEE-1394 (Firewire) Card	90
IEEE-1394 Cable	90
Figure56 Cross Section of the IEEE-1394 Cable	90
Mass Storage Devices	92
Flexible Disk Drives	92
Hard Disk Drives	92
<TABLE>	92
<TABLE>	92
CD-ROM Drives	93
IDE 48X CD-ROM Drive	93
<TABLE>	93
CD-RW Drive	93
<TABLE>	93
DVD-ROM Drive	94
<TABLE>	94
DVD+RW Drive	94
<TABLE>	94
Connectors And Sockets	96
IDE Drive Connectors	96
<TABLE>	96
Battery Pinouts	96
<TABLE>	96
Additional SCSI LED Connector	96
<TABLE>	96
Power Supply Connector (20-pin) and Aux Power Connector	96
<TABLE>	97
Wake On LAN Connector	98
<TABLE>	98
System Fan Connector	98
<TABLE>	98
Internal Audio Connectors	98
<TABLE>	98
Intrusion	98
<TABLE>	98
AGP Connector	98
<TABLE>	98
IEEE-1394 Connectors	100
<TABLE>	100
Ethernet Connector	100
Figure57 Ethernet UTP Connector	100
Rear Panel	101
Figure58 Rear Panel Socket Pin Layouts	101
Keyboard And Mouse Connectors	102
<TABLE>	102
USB Stacked Connector	102
<TABLE>	102
Serial Port Connectors	103
<TABLE>	103
25-pin Parallel Connector	104
<TABLE>	104
External Audio Jacks	104
6 Removing And Replacing Hardware Parts	105
Overview	106
Figure61 Workstation	106
Figure62 System Board Connectors and Slots	107
Removing And Replacing The Cover And FrontBezel	108
Removing The Workstation’s Cover	108
Removing The Front Bezel	108
Figure64 Removing the Bezel	109
Replacing The Cover And Front Bezel	109
Figure65 Inserting the Bezel Hinges into their Slots on the Workstation	109
Figure66 Replacing the Cover	110
Removing, Replacing And Upgrading Memory	111
Figure67 System Board Connectors and Slots	111
Removing And Replacing A Memory Module	111
Figure68 Removing a Memory Module	112
Removing Or Replacing An Accessory Card	113
Removing An AGP Accessory Card	113
Figure69 Retainer Clip for the Accessory Cards	113
Figure610 AGP Slot and Retainer Latches	114
Figure611 Removing the AGP Accessory Card	115
Replacing An AGP Accessory Card	115
Removing A SCSI Card	115
Figure612 Removing the SCSI Cable and SCSI Status Light Cable	116
Figure613 Removing the SCSI Card	116
replacing a SCSI card	116
installing the external 68-pin SCSI connector and cable	117
SCSI connector considerations	117
Figure614 SCSI Connectors Viewed from the Back of the Workstation	117
cables used to connect your external SCSI devices	118
Figure615 Supported SCSI Cables	118
installing the SCSI connector	118
Figure616 Removing the Bulkhead Blank	118
Figure617 Install the SCSI Connector Bulkhead	119
Figure618 Connecting the SCSI Connector Cable to the SCSI Card	119
Removing And Replacing A Hard Disk Drive	120
Removing A Hard Disk Drive	120
Figure619 Disconnecting the Power and Data Cables	120
Figure620 Releasing the Retainer Clips and the Hard Disk Drive	121
Figure621 Removing the Hard Disk Drive from Its Bracket Guides	121
Replacing A Hard Disk Drive	121
Removing And Replacing An Optical Drives	123
Removing An Optical Drive	123
Figure622 Disconnecting the Optical Drive’s Power and Data Cables	123
Figure623 Removing an Optical Drive	124
Figure624 Removing Optical Drive from its Mounting Bracket	124
Figure625 Installing the Optical Drive’s Mounting Bracket Filler	125
Replacing An Optical Drive	125
Removing And Replacing A Flexible Disk Drive	126
Removing A Flexible Disk Drive	126
Figure626 Disconnecting a Flexible Disk Drive’s Power and Data Cables	126
Figure627 Removing the Flexible Disk Drive	127
Figure628 Removing the Flexible Drive from Its Mounting Bracket	127
Replacing A Flexible Disk Drive	127
Removing And Replacing A Power Supply Unit	129
Removing A Power Supply Unit	129
Figure629 Disconnecting Power Supply Cables	129
Figure630 Unscrew the Power Supply’s Internal Mounting Screw	130
Figure631 Unscrewing the Power Supply’s Four Mounting Screws	130
Figure632 Removing the Power Supply	131
Replacing A Power Supply	131
Removing And Replacing The Processor	132
Removing The Existing Processor	132
Figure633 Disconnecting the Heatsink Fan’s Power Cable	132
Figure634 Removing the Heatsink and Fan	133
Figure635 Removing the Processor	133
Replacing A Processor	134
Figure636 Replacing the Thermal Bonding Material	134
Removing And Replacing A System Board	135
Removing A System Board	135
Figure637 Unscrewing the System Board Mounting Screws	135
Figure638 Remove the System Board	136
Replacing A System Board	136
Setting System Board Switches	138
Removing And Replacing A System Speaker	139
Removing A System Speaker	139
Figure640 Removing Audio Cable from the System Board	139
Figure641 Removing a System Speaker	140
Replacing A System Speaker	140
Removing And Replacing A System Fan	141
Removing The System Fan	141
Figure642 Disconnecting the System Fan Power Cable	141
Figure643 Removing the System Fan Rivets	142
Figure644 Removing the System Fan	142
Replacing A System Fan	142
Removing And Replacing The System Battery	144
Removing The System Battery	144
Figure645 Removing the Battery	145
Replacing The System Battery	145
7 Troubleshooting Your Workstation	147
Screen Is Blank Because The System Failed To Boot	148
Figure71 Setting the Workstation’s Line Voltage Switch	148
Screen Goes Blank Or Corrupt Image	149
<TABLE>	149
Troubleshooting BIOS Problems	150
Updating The BIOS	150
Restoring BIOS Default Settings	150
Clearing The CMOS	150
Recovering The BIOS (crisis mode)	151
system board switches	152
Figure72 System Board Switches	152
Using The HP Setup Program	153
First, Turn On Or Restart Your Workstation	153
To Go To The Setup Program	153
More Troubleshooting For Drives	154
If The Hard Disk Has A Problem	154
If The Hard Disk Activity Light Does Not Work	154
CD-ROM, DVD or CD-RW Drive Does Not Work	154
CD-ROM, DVD or CD-RW Drive Is Idle	155
DVD Drive Doesn’t Play DVD Video	155
CD-ROM, DVD or CD-RW Door Does Not Open	155
Recovering Hard Disk Drive Contents (Windows only)	156
Overview	156
What Functions Are Available?	156
General Instructions	156
Recovery Process	156
Recovering Preloaded Drivers	157
Changing The Hard Disk	157
Other Sources Of Information	158
Online Support For Troubleshooting	158
Documentation Set Overview	158
Hewlett-Packard Support And Information Services	159
Collecting Information Before Contacting HP Support	159
<TABLE>	159
A x1100 Service Information	161
HP x1100 Accessories	162
x1100 Supported Accessories	162
<TABLE>	162
<TABLE>	162
<TABLE>	162
<TABLE>	162
<TABLE>	163
<TABLE>	163
<TABLE>	163
Exploded View And Part Numbers	164
FigureA1 Exploded View of the HP Workstation x1100 Parts	164