HP XL Class 500/550MHz HP Visualize XL-Class 550MHz Workstations User's Guide - Page 58

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Hewlett Packard Support and Information Services Summary Service Basic Warranty Technical Phone support Lifeline phone support Service Contracts Summary The table below summarizes the services and support available from HP or authorized resellers. Covers Period Response Fee covered time When Purchase available from Parts and labor for HP products: first year on-site parts & labor; second and third year parts only. Basic assistance for Workstation setup, configuration, start-up and hardware diagnostics. Basic assistance for Workstation setup, configuration, start-up and hardware diagnostics. Technical Support. Three years from date of purchase. Next working day for on-site. First year. Business hours. After first Business year. hours. Customer As defined. required. No charge. At time of purchase. No charge. At time of purchase. Per-call fee, Anytime no time limit. after first year. Annual fee, or fee per incident. Anytime. HP HP HP Reseller. 44 Chapter 4

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44
Chapter 4
Hewlett Packard Support and Information Services
Summary
Summary
The table below summarizes the services and support available from HP
or authorized resellers.
Service
Covers
Period
covered
Response
time
Fee
When
available
Purchase
from
Basic
Warranty
Parts and
labor for HP
products: first
year on-site
parts & labor;
second and
third year
parts only.
Three
years from
date of
purchase.
Next
working
day for
on-site.
No charge.
At time of
purchase.
HP
Technical
Phone
support
Basic
assistance for
Workstation
setup,
configuration,
start-up and
hardware
diagnostics.
First year.
Business
hours.
No charge.
At time of
purchase.
HP
Lifeline
phone
support
Basic
assistance for
Workstation
setup,
configuration,
start-up and
hardware
diagnostics.
After first
year.
Business
hours.
Per-call fee,
no time limit.
Anytime
after first
year.
HP
Service
Contracts
Technical
Support.
Customer
defined.
As
required.
Annual fee,
or fee per
incident.
Anytime.
Reseller.