HP XM600 hp kayak xm600 series 2, troubleshooting guide for desktop models
HP XM600 - Kayak - 128 MB RAM Manual
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- HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 1
HP Kayak XM600 Desktop Troubleshooting Guide - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 2
Series 2 and HP Kayak XM600 This User's Guide covers the HP Kayak XM600 Series 2, equipped with socket-mounted processors. These PCs carry the model number P2190N and higher. A separate User's Manual is available for the HP Kayak XM600, equipped with slot-mounted processors. Each PC has a Support - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 3
messages during boot, beep codes emitted. Your PC Workstation starts normally, but you are having problems configuring. Refer to page 17. For example, hardware not detected, mouse doesn't work properly, no sound from speakers. Troubleshooting your PC Workstation using HP DiagTools. Refer to page - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 4
copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. AdobeTM and AcrobatTM are trademarks of Adobe Systems Incorporated. McAfee VirusScan® is a registered trademark - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 5
WARNING WARNING Introduction Introduction This manual is for anyone who wants to: • Troubleshoot problems on the PC Workstation • Find out where to get more information and support. For information about setting up and using your PC Workstation, refer to the User's Guide on the Information CD-ROM - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 6
be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Never touch or remove the communications board without first removing the connection to the telephone network. 6 - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 7
Monitor remains blank. • Status LED is RED. • Beep code is emitted. When the power button is pressed, the PC Workstation starts to boot and there is activity on the Problem • PC Workstation may not be correctly connected to the power supply. • Monitor may be badly connected or not switched on. • HP - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 8
Message Utility) Description. Beep Code Table Troubleshooting BIOS Problems: • Updating the BIOS. • Restoring BIOS Default Settings. • Clearing the CMOS. • Recovering the BIOS (Crisis Mode). System Board Switches. Using the HP Setup Program. Troubleshooting Hardware With HP e-DiagTools. Refer to - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 9
does not start Check that... There is not a problem with the power supply unit. If the problem persists, contact HP Support or your authorized dealer How... Connect the power cord to a grounded power outlet and the PC Workstation. Plug a light into the grounded power outlet and check it comes on - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 10
are not damaged. You may need to update the Basic Input Output System (BIOS). How... Refer to the monitor manual if necessary. 1 Replace the monitor by a known working monitor from the same model of PC Workstation. 2 If the monitor starts, contact HP Support or your authorized dealer. The monitor - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 11
Symptom... Check that... Dual monitor or multi-monitor configuration problem One monitor is blank. If you have a dual monitor Plug the monitor in the video output on the second video card. 1 Access Display Properties through Start, Settings, Control Panel. 2 Select the multi-monitor option and - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 12
after the buzzing sound, a series of beeps is emitted. If you hear a series of beeps, you should count them as this will help you detect the cause of the problem. Beep Code 1 beep 2 beeps Cause... Processor absent, not correctly connected or ZIP socket not closed Power supply is in protected mode - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 13
Beep Code 3 beeps Cause... No memory, bad memory modules, incompatible memory module 4 beeps Graphics card problem 5 beeps PnP/PCI initialization problem 6 beeps 7 beeps Corrupted BIOS. Defective system board Check that... • Memory module is correctly seated in socket 1 (nearest processor - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 14
4 - Boot Process Fails and Error Message Displayed on Screen When the power button is pressed, the PC Workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error message. Status LED flashes red. A beep code may be emitted. A configuration error has - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 15
Keyboard Error 1. After a timeout period of five seconds without any intervention, the system resumes to boot. Category #3: 00xx If the error is serious, the POST should prompt: The BIOS has detected a serious problem that prevents your PC from booting Press to view more information about - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 16
to page 22 for further help, if required. Refer to page 37 for instructions about troubleshooting using HP e-DiagTools. How... Install the latest driver for the video card. This can be downloaded from the Kayak Support website: www.hp.com/go/kayaksupport, then HP Kayak XM600 PC Workstation. 16 - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 17
boots normally, but you are having problems configuring different parts of your PC Workstation. Symptom Type of Problem PC Workstation starts to boot, but a POST (PowerOn Self-Test) error message is displayed on the screen. • CMOS test error. • Keyboard or mouse are not working correctly - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 18
Configuration Problems Helpful Information Troubleshooting BIOS Problems: • Updating the BIOS. • Restoring the BIOS Default Settings. • Clearing the CMOS. • Recovering the BIOS (Crisis Mode). System Board Switches. Using the HP Setup Program. Troubleshooting Drives With a Problem: • Hard Disk Drive. - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 19
User's Guide. If you need to update, download the latest BIOS version from the Kayak Support website: www.hp.com/go/kayaksupport, then HP Kayak XM600 PC Workstation. Replace the system board by a known working board from the same model of PC Workstation. If the problem persists, contact HP Support - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 20
units. Create a bootable floppy to update the BIOS. Refer to page 28. Check that... If not... The system board is working. There is a possible problem with the system board. Contact HP Support or your authorized dealer. If the problem persists, contact HP Support or your authorized dealer 20 - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 21
disk drive power and data cables are correctly connected (refer to chapter 2 of the PC Workstation's User's Guide). Replace the system board is working. There is a possible problem with the system board. Contact HP Support or your authorized dealer. If the problem persists, contact HP Support - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 22
1 Replace the system board by a known working board from the same model of PC Workstation. 2 Close the PC Workstation, reconnect the power cord and check that the PC Workstation and drive work. 3 If the drive works, contact HP Support or your authorized dealer for further troubleshooting information - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 23
the system board by a known working board from the same model of PC Workstation. 2 Close the PC Workstation, reconnect the power cord and check that the PC Workstation works. 3 If the port works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 24
a new User Password. This will replace the old password which you had forgotten. 7 Press Esc, or F3, or select Exit Menu, to save the new Password and exit Setup. 1 Switch off the PC Workstation and remove the power cord. 2 Remove the PC Workstation's cover. 3 Set switch 9 on the system board switch - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 25
Summer Time. To change the date and time, use your operating system utilities or the Setup program. If necessary, install a new battery (refer to Chapter 2 of your User's Guide). If there still is a software problem... Run HP e-DiagTools to check the hardware configuration. Refer to page 37. 25 - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 26
Problems If the PC Workstation Clock Is Not Keeping Time Correctly If the PC Workstation your PC Workstation, or to HP, so that Workstation stores. To change the battery: 1 Disconnect the PC Workstation's power supply cord and any connection to a telecommunications network. 2 Remove the PC Workstation - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 27
Using the Euro Symbol If You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. • Only the latest operating systems, such as Windows 98, provide integrated support for the Euro symbol (in - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 28
note of the system setup. Updating the BIOS The latest system BIOS (standard flash operation) for your PC Workstation can be downloaded from HP's Support Web site at: www.hp.com/go/kayaksupport. Instructions on updating the BIOS are supplied with the downloaded BIOS files and a BIOS flash utility - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 29
Configuration Problems Troubleshooting BIOS Problems Clearing the CMOS 1 Turn off the PC Workstation, disconnect the power cord and data cables, then remove the cover. 2 Set the system board switch 8 to the ON position to clear the CMOS memory. 3 Replace the cover, and only reconnect the power cord. - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 30
on the PC Workstation. 11 The PC Workstation boots from the floppy disk, then flashes the BIOS. However, it should be noted, that during the flash process, the screen remains blank. 12 The recovery process is finished when there are four beeps. 13 Power off the PC Workstation. Remove the floppy - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 31
Not Change Default Settings Enables keyboard power-on using the space bar. OFF disables this option. Enables normal modes. ON enables the BIOS recovery mode at next boot. Retains CMOS memory. ON clears CMOS memory at next boot. Enables User and System Administrator passwords. ON clears the passwords - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 32
Configuration Problems Using the HP Setup Program Using the HP Setup Program The Setup program allows you to view and change the configuration of your PC Workstation, such as the passwords and boot device order. Follow these instructions to check the configuration. First, Turn On or Restart If - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 33
-On-Self-Test, there could be a potential problem with the hard disk drive. Carry out an immediate data backup, then contact HP Support. 2 Check that the disk power and data cables are correctly connected (refer to Chapter 2 in your User's Guide for information about cables and connectors). 3 Check - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 34
Configuration Problems More Troubleshooting for Drives If the Hard Disk Activity If the hard disk activity light does not flicker when the PC Workstation Light Does Not Work is accessing the hard disk drive: 1 Check that the control panel connector is firmly attached to the system board. 2 Check - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 35
Configuration Problems More Troubleshooting for Drives CD-ROM, DVD or CD-RW Door Does Not Open If you have difficulty removing a disk from the drive (during a power failure for example), you can use the manual eject button. For example, to eject a CD-ROM using the manual eject button: 1 With a thin, - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 36
Configuration Problems More Troubleshooting for Drives 36 - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 37
Troubleshooting with HP e-DiagTools The first step in solving a problem with a PC is diagnosis. HP's e-DiagTools helps you diagnose hardware-related problems on a HP computer. It is a series of tools designed to help you to: • Distinguish between software and hardware problems • Verify the correct - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 38
support provider via e-mail, and to retrieve and flash the latest BIOS version for your computer. HP e-DiagTools is supplied on the following media: Ì The Utility Partition pre-installed on your hard disk (recommended). Ì The HP recovery CD-ROM that was supplied with your PC Workstation. Ì The HP - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 39
Troubleshooting with HP e-DiagTools Running e-DiagTools from the Utility Partition on your Hard restore your operating system. For more information, refer to the following Web address: www.hp.com/desktops/diagtools 4 Select the option to run e-DiagTools. Depending on your BIOS configuration, you - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 40
with HP e-DiagTools Running e-DiagTools from a CD-ROM Running e-DiagTools from a CD-ROM Only the Utility Partition version of e-DiagTools supports the full range of e-features. When you run e-DiagTools from a CD-ROM you will not be able to send the Support Ticket via e-mail or to update the BIOS - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 41
Troubleshooting with HP e-DiagTools Running e-DiagTools from a CD-ROM Running e-DiagTools from the HP "Recovery" CD-ROM To run e-DiagTools from the recovery CD-ROM: 1 Insert the HP CD-ROM in your CD-ROM drive. Shut down the operating system and restart your computer. 2 Ensure that the option to - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 42
The following hardware tests can be performed from HP e-DiagTools: Ì Hardware Detection. Automatically detects the complete hardware configuration of the system (including PC Workstation model and version, processor type, cache memory, BIOS version, total main memory, IDE or SCSI device list, video - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 43
Troubleshooting with HP e-DiagTools For More Information For More Information For more information about using HP e-DiagTools, consult the eDiagTools User's Guide, available in PDF format on HP's web site www.hp.com/desktops/diagtools On this web site you can also: • Download e-DiagTools • Order the - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 44
Troubleshooting with HP e-DiagTools For More Information 44 - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 45
drivers. Refer to your Kayak User's Guide delivered with the PC Workstation for instructions on how to perform a recovery, upgrade system from the CD-ROM provided for this purpose with your PC Workstation. Any drivers you need to reinstall can be downloaded from HP's Support Web site at: www.hp - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 46
drivers that were delivered with the PC Workstation. To do this, insert the CD-ROM into the CD-ROM drive. Automatically an HTML file is displayed new hard disk drive. Refer to Chapter 2 of your PC Workstation User's Guide for information about installing hard disk drives. If the replacement hard - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 47
Getting Online Support for Troubleshooting HP's support web site provides extensive support material that can help you troubleshoot problems on your PC Workstation: • Documentation for your PC Workstation (described below) • BIOS updates (including the upgrade utility and instructions) • The latest - HP XM600 | hp kayak xm600 series 2, troubleshooting guide for desktop models - Page 48
Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/kayaksupport. Collecting Information Before Contacting HP Support It is recommended that before contacting HP Support you note down some of the information
HP Kayak XM600 Desktop
Troubleshooting Guide