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Troubleshooting with HP e-DiagTools, Diagnose hardware-related problems

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Troubleshooting with HP e-DiagTools The first step in solving a problem with a PC is diagnosis. HP's e-DiagTools helps you diagnose hardware-related problems on a HP computer. It is a series of tools designed to help you to: • Distinguish between software and hardware problems • Verify the correct functioning of a HP computer • Diagnose hardware-related problems • Provide precise information to support providers so that they can solve any problem quickly and effectively. e-DiagTools is not a repair tool.

Section	Page
Introduction	5
Removing and Replacing the Cover	5
Safety Information	5
Your PC Workstation Does Not Start Correctly	7
Case 1 — If There Is No Activity At All	9
Case 2 — Monitor Is Blank	10
Case 3 — Boot Process Fails and Monitor is Blank	12
If You Miss the Beep Code	13
Case 4 — Boot Process Fails and Error Message Displayed on Screen	14
Error Message Utility (EMU)	14
Case 5 — Screen Goes Blank or Corrupt Image	16
Configuration Problems	17
If There Is a CMOS Test Error	19
If There Is a Keyboard Test Error	20
If There Is a Floppy Disk Drive Test Error	21
If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error	22
If There Is a Serial or Parallel Port Test Error	23
If You Cannot Turn Off Your PC Workstation	24
If You Have Forgotten Your Password	24
If Your PC Workstation Has a Software Problem	25
If the PC Workstation Clock Is Not Keeping Time Correctly	26
If You Have Problems Using the Euro Symbol	27
For Windows 95 and Windows NT Users	27
Configuring Your Keyboard	27
Troubleshooting BIOS Problems	28
Updating the BIOS	28
Restoring BIOS Default Settings	28
Clearing the CMOS	29
Recovering the BIOS (Crisis Mode)	30
System Board Switches	31
Using the HP Setup Program	32
More Troubleshooting for Drives	33
If the Hard Disk Has a Problem	33
If the CD-ROM, DVD or CD-RW Drive Has a Problem	34
CD-ROM, DVD or CD-RW Drive Does Not Work	34
DVD Drive Doesn’t Play DVD Video	34
CD-ROM, DVD or CD-RW Drive Is Idle	34
CD-ROM, DVD or CD-RW Door Does Not Open	35
Troubleshooting with HP e-DiagTools	37
Overview of e-DiagTools	38
Running e-DiagTools from the Utility Partition on your Hard Disk	39
Running e-DiagTools from a CD-ROM	40
Prerequisites	40
Running e-DiagTools from the HP “Recovery” CD-ROM	41
Running e-DiagTools from the HP DiagTools CD-ROM	41
HP e-DiagTools Hardware Tests	42
For More Information	43
Recovering Hard Disk Drive Contents	45
Recovering Preloaded Drivers	46
Reinstalling Windows NT Service Pack	46
Changing the Hard Disk	46
Other Sources of Information	47
Getting Online Support for Troubleshooting	47
Documentation Set Overview	47
Hewlett-Packard Support and Information Services	48