HP t5335z HP Image Manager 5.0: Quick Setup Guide - Page 34

Appendix A: Troubleshooting, Unpacking and Installing/Rebooting, DHCP Tag 066 Boot Server Host Name

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A Appendix A: Troubleshooting Unpacking and Installing/Rebooting I always get a "Service had trouble starting" message when rebooting the Server and also at the end of the HP IM installer. This problem typically occurs because of a conflict between the HP IM PXE Server and the existing DHCP services on the machine. Use the Computer Management/Services and Applications/Services management tool to determine if the DHCP service is running: If the Status column shows Started, then the DHCP server is running on the local host. Right-click this element (the DHCP Server), and set the state to either Manual or Disabled, so that the DHCP server is not automatically restarted when the server is rebooted. NOTE: There must to be a DHCP server somewhere in the network serving IP addresses to the Thin Clients. If there is not another DHCP server then disable HP IM PXE Server (as per Appendix D of the User Guide), and set the DHCP tags for the scope that includes the Thin Clients to include: DHCP Tag 066 (Boot Server Host Name) should be set to your tftp server's IP address DHCP Tag 067 (Bootfile Name) should be set to mPXELdr.bin. 30 Appendix A Appendix A: Troubleshooting

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A
Appendix A: Troubleshooting
Unpacking and Installing/Rebooting
I always get a “Service had trouble starting” message when rebooting the Server and also at the
end of the HP IM installer.
This problem typically occurs because of a conflict between the HP IM PXE Server and the existing
DHCP services on the machine. Use the Computer Management/Services and Applications/Services
management tool to determine if the DHCP service is running:
If the
Status
column shows
Started
, then the DHCP server is running on the local host. Right-click this
element (the DHCP Server), and set the state to either
Manual
or
Disabled
, so that the DHCP server
is not automatically restarted when the server is rebooted.
NOTE:
There must to be a DHCP server somewhere in the network serving IP addresses to the Thin
Clients. If there is not another DHCP server then disable HP IM PXE Server (as per Appendix D of the
User Guide), and set the DHCP tags for the scope that includes the Thin Clients to include:
DHCP Tag 066 (Boot Server Host Name)
should be set to your tftp server’s IP address
DHCP Tag 067 (Bootfile Name)
should be set to
mPXELdr.bin
.
30
Appendix A
Appendix A: Troubleshooting