Hitachi P42A202 Owners Guide - Page 43

Troubleshooting Symptom and Checklist SYMPTOM No picture - no sound Multiple images-normal sound CHECKLIST • Check the Indicating lamp status (Off, Red, Blue or Orange). • Check the connection of the power cord and/or other cables. • Check if the power of the unit or external equipment is ON. • Check if the correct mode is selected. • Check if the unit is in "Standby mode" or "Power Save mode". • Adjust the values in "Video menu" and "Audio menu". • Check the connections to external equipment. PAGES 9, 12, 14~17 14~17 Intermittent interference Normal picture, but no sound No picture - normal sound The remote control does not work. The buttons on both the remote control and control panel do not work. Normal picture but no color-normal sound No picture The Indicating lamp → Off No picture The Indicating lamp → Orange It means that the unit is in "Power Save mode". No picture The indicating lamp → Blue Some screen display aspects cannot be switched in. No power Turns Off by itself Turns On by itself Picture may "block" or freeze when watching a digital channel. Only some buttons work on remote control • Check if the source of interference is shielded correctly. • Move these kinds of electrical devices away from the unit. • Check the volume level. • Check if the MUTE button has been pressed or not. • Check the connections to external equipment. • Try next/other Audio Language. • Check the value level of "Brightness" and "Contrast" in "Video Menu". • Check if the batteries are installed correctly. • The batteries might be exhausted. Replace them with new ones. • Remove all obstructions from in front of the sensor window on the unit. • Check if the buttons on the control panel are working. • Unplug and connect the power cord again. 44 11, 14~17 19, 32 28, 30 6, 9 7, 42 • Check the connections to external equipment. • Check if the power cord is plugged into the socket securely. • Check if the main power is on. • Check if all the cables to external equipment are connected correctly and securely. • Check if the power to the external equipment is ON. • Refer to "Power Save Mode" and "When the Following Messages Appears on the Screen". • Check if the signal cable is connected correctly and securely. • Adjust the level of Brightness and Contrast lower. • Check the signal status by pressing the INFO button on the remote control. The available screen display aspect is different depending on the current signal status. • Check or ensure Power switch is on. • Normally, if Power switch is On, the Stand By LED will be lit. • Check or ensure Timer settings are not activated. • Check or ensure Timer settings are not activated. • Check if either HDMI-CEC or Auto-Link features are not activated. • Check signal strength and noise levels under "Signal Strength Meter". 14~17 7, 9 9, 14~17 42 12, 14~17, 28, 30 11, 19 58 9, 12 11, 19, 37 11, 19, 37 40, 41 33 • Try pressing the TV button to ensure the remote is in TV mode before pressing commands. Remember, your remote control can control other devices, besides your TV, it is a universal remote control. If problem remains, please try a new set of batteries. 6, 11, 18 HDMI Issues SYMPTOM No picture - no sound Error notice comes to screen Normal picture, but no sound No sound from TV Optical Out when using HDMI devices Picture flickers during channel change w/ using HDMI Set Top Boxes CHECKLIST • Make sure you have selected the correct HDMI input. Toggle through them while HDMI device is ON or during playback. • Unplug and re-plug HDMI connection while TV and HDMI source device are powered on. • Turn TV and HDMI device off. Turn TV on first and then HDMI device second. • Try pressing "exit" on HDMI device remote control and then on TV remote to find source of the error OSD. If error persist or comes back even after pressing exit, try alternate HDMI input on TV. • Unplug and re-plug HDMI connection while TV and HDMI source device are powered on. • Turn TV and HDMI device off. Turn TV on first and then HDMI device second. • Check HDMI Audio settings under the HDMI device menu (of the HDMI source device). In order to get sound on TV, HDMI output must be set to PCM option. • Change Digital Output selection. • As an option, use audio optical output from HDMI source device directly to separate Audio Amplifier. • This is normal operation from the source switching delay itself. It's not an indicator of a TV malfunction. PAGES 14, 15, 17, 21 9, 11 14, 17 32 Picture is blurry or fuzzy • If HDMI source is HD capable, ensure it's output is set to 1080i or 720p under HDMI device menu (of the HDMI source device). 43 USEFUL INFORMATION