Honeywell 4286 User Guide - Page 31

If You Have Difficulty with Phone Access to the Security System THE SECURITY SYSTEM CANNOT BE ACCESSED FROM AN ON-PREMISES PHONE. • System cannot be accessed by phone and wired keypad displays 87 (or other Tamper message). This indicates a problem with the Phone module - CALL FOR SERVICE. In the meantime, use a wired keypad for all system operations. • Entry of 2-digit phone code may be incorrect. Verify phone code and try again. • Generally, the system cannot be accessed when the phone line is busy, such as when the alarm-monitoring agency is communicating with your system and you are engaged in a phone conversation. Exceptions: during an Entry Delay period, or when the phone is ringing. Always allow at least 12 seconds after the last ring before attempting phone access. • The system cannot be accessed if the phone line is out of service. • If you cannot access the security system by phone, contact your alarm installer and have them verify that your phone(s) were properly wired to the security system. NO TONES FROM TOUCH-TONE PHONE. • If no tones are heard from the touch-tone phone when keys are pressed, be sure that the phone being used is Touch-tone capable. If the phone is a switchable type (has a TONE-PULSE switch), make sure the phone is switched to TONE. THE SECURITY SYSTEM CANNOT BE ACCESSED FROM AN OFF-PREMISES PHONE. • Either the 2-digit phone code or the system security code may have been entered incorrectly. Verify both codes and try again. • Remote access from an outside phone may have been turned OFF. If so, remote phone access can only be turned ON again from an on-premises phone. • At the on-premises phone, enter your 2digit Phone Code to access the security system. Listen to the status report that will tell you whether remote access has been turned off. If turned off, key the following: Your 4-digit master system security code + [#] + [9]+ [1]. Note: If a TAMPER message was displayed on your keypad (see item 2 on the next page), you must first clear the system by keying an OFF sequence (CODE + OFF) twice. REMOTE PHONE ACCESS KEEPS TURNING OFF AUTOMATICALLY. Improper keying (or tampering) from an outside phone has automatically turned remote phone access off (the keypad will display a tamper message). 27