IBM 4810-E3H Installation Guide - Page 43

Problem determination, Problem determination tools, Supported memory keys

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March 2009 Chapter 4. Problem determination Note: Refer to IBM Safety Information - Read This First, GA27-4004, before beginning the procedures in this chapter. Hardware failures, BIOS errors, or firmware errors can cause problems with the 4810/4910 SurePOS 300. This chapter contains information to assist in problem determination and the identification of needed repair actions. Problem determination tools The following tools can be helpful in performing problem determination with the 4810/4910 SurePOS 300: v USB memory key loaded with the IBM diagnostics for POS systems and peripherals. Instructions for loading the available diagnostics onto a memory key are given at the IBM RSS support web site: http://www.ibm.com/solutions/retail/store/support under the Diagnostic heading on the panel. v IBM powered serial port wrap plug. (IBM P/N 44V2079) v IBM standard serial port wrap plug. (IBM P/N 44V2078) v Security screw removal tool (needed only if the customer has installed the optional, customer-supplied security screw). Neither the screw or the removal tool is supplied by IBM. Supported memory keys The following memory keys are supported for usage with the IBM diagnostics for POS systems and peripherals: IBM USB 2.0 (1 GB) v FRU: 41D9746 PNY USB 2.0 (1 GB) v Part number: P-FD01GU20-RF Using the IBM diagnostics for POS systems and peripherals package Diagnostics for the IBM SurePOS 300 Models x4x are available in the IBM diagnostics for POS systems and peripherals package. This package installs to a supported memory key, as described above. Diagnostics memory key setup See the README file found at the RSS support web site: http://www.ibm.com/ solutions/retail/store/support under the Diagnostic heading for directions on how to setup your diagnostics memory key. 1. Obtain a memory key. See "Supported memory keys" described above. 2. Access the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/ retail/store/support. 3. Select Support on the left side of the panel, then select IBM SurePOS 300 Series. 4. Next, select SurePOS 300-34x Downloads. © Copyright IBM Corp. 2005, 2009 29

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Chapter 4. Problem determination
Note:
Refer to
IBM Safety Information - Read This First
, GA27-4004, before
beginning the procedures in this chapter.
Hardware failures, BIOS errors, or firmware errors can cause problems with the
4810/4910 SurePOS 300. This chapter contains information to assist in problem
determination and the identification of needed repair actions.
Problem determination tools
The following tools can be helpful in performing problem determination with the
4810/4910 SurePOS 300:
v
USB memory key loaded with the IBM diagnostics for POS systems and
peripherals. Instructions for loading the available diagnostics onto a memory key
are given at the IBM RSS support web site:
under the
Diagnostic
heading on the panel.
v
IBM powered serial port wrap plug. (IBM P/N 44V2079)
v
IBM standard serial port wrap plug. (IBM P/N 44V2078)
v
Security screw removal tool (needed only if the customer has installed the
optional, customer-supplied security screw). Neither the screw or the removal tool
is supplied by IBM.
Supported memory keys
The following memory keys are supported for usage with the IBM diagnostics for
POS systems and peripherals:
IBM USB 2.0 (1 GB)
v
FRU: 41D9746
PNY USB 2.0 (1 GB)
v
Part number: P-FD01GU20-RF
Using the IBM diagnostics for POS systems and peripherals package
Diagnostics for the IBM SurePOS 300 Models x4x are available in the IBM
diagnostics for POS systems and peripherals package. This package installs to a
supported memory key, as described above.
Diagnostics memory key setup
See the README file found at the RSS support web site:
solutions/retail/store/support
under the
Diagnostic
heading for directions on how
to setup your diagnostics memory key.
1.
Obtain a memory key. See “Supported memory keys” described above.
2.
Access the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/
retail/store/support
.
3.
Select
Support
on the left side of the panel, then select
IBM SurePOS 300
Series
.
4.
Next, select
SurePOS 300-34x Downloads
.
March 2009
© Copyright IBM Corp. 2005, 2009
29