IBM 4810-E3H Installation Guide - Page 48

Suspected Fault, Symptom, Actions, Evaluation - motherboard

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Problem determination March 2009 Table 10. 4810/4910 Problem symptoms table (continued) Symptom Actions Cash Drawer not working Note: The cash drawer port is located on the riser card. 1. Boot the RSS diagnostics memory key. 2. Choose the POS I/O tests from the main screen. Check to see if the cash drawer test appears on the screen; if this test does not appear, replace the riser card. 3. If the cash drawer test appears on the screen, run the cash drawer diagnostic test. If the cash drawer diagnostic test passes, the cash drawer is functioning. If the cash drawer diagnostic test does not pass, attach a known "good" cash drawer mechanism and run the cash drawer test again. If the test sill does not pass - replace the riser card. If the test passes - replace the cash drawer. HDD not enumerated by POST, OS Follow the steps in Table 9 on page 32. doesn't boot. Continuous tone after POST 1. Confirm presence and proper seating of the DIMM. 2. If a DIMM socket is available, move the DIMM to the other socket. 3. Replace DIMM. Suspected Fault If, based on the symptoms, a fault is suspected in a particular FRU, the confirming checks in the table below should be performed. Table 11. Suspected Fault Table FRU HDD HDD card/tray assembly Evaluation 1. Verify that the HDD connector is fully seated into the HDD card connector. 2. Examine the boot sequence in the BIOS setup. Verify HDD is in the boot sequence. 3. During POST, verify the HDD Health Check runs successfully. 4. Run the RSS diagnostics, including the extended diagnostics for the hard drive. 5. If above tests pass, re-imaging/reinstalling the OS may be required. 1. Verify that HDD connector is fully seated into the HDD card connector 2. Examine for interface card damage. Replace if damaged. 3. Confirm proper seating of the HDD interface card in the motherboard connector. 34 SurePOS Installation and Service

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Table 10. 4810/4910 Problem symptoms table (continued)
Symptom
Actions
Cash Drawer not working
Note:
The cash drawer port is located on the riser
card.
1.
Boot the RSS diagnostics memory key.
2.
Choose the POS I/O tests from the main screen.
Check to see if the cash drawer test appears on
the screen; if this test does not appear, replace
the riser card.
3.
If the cash drawer test appears on the screen, run
the cash drawer diagnostic test. If the cash drawer
diagnostic test passes, the cash drawer is
functioning.
If the cash drawer diagnostic test does not pass,
attach a known "good" cash drawer mechanism
and run the cash drawer test again. If the test sill
does not pass – replace the riser card. If the test
passes – replace the cash drawer.
HDD not enumerated by POST, OS
doesn’t boot.
Follow the steps in Table 9 on page 32.
Continuous tone after POST
1.
Confirm presence and proper seating of the
DIMM.
2.
If a DIMM socket is available, move the DIMM to
the other socket.
3.
Replace DIMM.
Suspected Fault
If, based on the symptoms, a fault is suspected in a particular FRU, the confirming
checks in the table below should be performed.
Table 11. Suspected Fault Table
FRU
Evaluation
HDD
1.
Verify that the HDD connector is fully
seated into the HDD card connector.
2.
Examine the boot sequence in the BIOS
setup. Verify HDD is in the boot
sequence.
3.
During POST, verify the HDD Health
Check runs successfully.
4.
Run the RSS diagnostics, including the
extended diagnostics for the hard drive.
5.
If above tests pass, re-imaging/re-
installing the OS may be required.
HDD card/tray assembly
1.
Verify that HDD connector is fully seated
into the HDD card connector
2.
Examine for interface card damage.
Replace if damaged.
3.
Confirm proper seating of the HDD
interface card in the motherboard
connector.
Problem determination
March 2009
34
SurePOS Installation and Service