IBM 4810-E3H Installation Guide - Page 44

Troubleshooting, Preliminary checklist, Problem determination

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Problem determination March 2009 5. Download the update program to a temporary location on the PC's hard-disk drive. Run the self-extracting program and respond to the messages that display. This program writes the updates and provides instructions on inserting the memory key. 6. In most cases, the Diagnostics key should boot on the IBM SurePOS 300 unit by inserting the USB memory key into the unit and then powering ON the system. 7. BIOS setup allows specific configuration of both the USB ports and the BIOS boot device boot order. In some cases, the configuration of these parameters may prevent the booting of the IBM RSS diagnostics USB memory key. To ensure that the BIOS setup configuration is correct, please follow the directions below: a. Insert the IBM RSS diagnostic USB memory key. b. Power ON the system. c. Press DEL when prompted to enter BIOS setup. d. Open the "Advanced BIOS Feature" menu. e. Open the "Hard Disk Boot Priority" menu. f. Verify the inserted IBM RSS diagnostics USB memory key is located at the top of the boot order. g. If the IBM RSS diagnostics USB memory key is attached to the front USB port (adjacent to the power button and power/hard disk LEDs), continue to the next step; otherwise, the IBM RSS diagnostic USB memory key should boot after pressing F10 to save changes and to exit BIOS setup. h. To enable the front USB port, enter the "Integrated Peripherals" menu. i. Select the USB Configuration option. j. Ensure the "Front USB Control" option is set to Enabled. k. Press F10 to save settings and exit setup. After the diagnostic program initiates, an attached keyboard can be used, if available. The diagnostics program will ask you to accept the User License Agreement. Click the I Agree button. The next screen contains a selection menu for System Components, Point Of Sale Devices, and Utilities (for VPD, and others) with sub-menus dynamically-tailored for the SurePOS 300. Troubleshooting Following is a list of items to consider when diagnosing your 4810/4910 SurePOS 300 unit: v The preliminary checklist provides items to be verified at the start of each service call. v The problem symptoms table provides a list of potential problem reports, along with the recommended problem determination steps to perform. v The suspected fault table provides a list of the main service parts and recommended steps to perform if that part is suspected of being defective. Preliminary checklist Begin each service call by checking all of the items in this preliminary checklist. If, after performing all the steps, a problem still exists, refer to Table 10 on page 32 to continue problem determination. 1. Verify that the power and device communication cables are securely and correctly connected. 30 SurePOS Installation and Service

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5.
Download the update program to a temporary location on the PC’s hard-disk
drive. Run the self-extracting program and respond to the messages that
display. This program writes the updates and provides instructions on inserting
the memory key.
6.
In most cases, the Diagnostics key should boot on the IBM SurePOS 300 unit
by inserting the USB memory key into the unit and then powering
ON
the
system.
7.
BIOS setup allows specific configuration of both the USB ports and the BIOS
boot device boot order. In some cases, the configuration of these parameters
may prevent the booting of the IBM RSS diagnostics USB memory key. To
ensure that the BIOS setup configuration is correct, please follow the directions
below:
a.
Insert the IBM RSS diagnostic USB memory key.
b.
Power
ON
the system.
c.
Press
DEL
when prompted to enter BIOS setup.
d.
Open the “Advanced BIOS Feature" menu.
e.
Open the “Hard Disk Boot Priority” menu.
f.
Verify the inserted IBM RSS diagnostics USB memory key is located at the
top of the boot order.
g.
If the IBM RSS diagnostics USB memory key is attached to the front USB
port (adjacent to the power button and power/hard disk LEDs), continue to
the next step; otherwise, the IBM RSS diagnostic USB memory key should
boot after pressing
F10
to save changes and to exit BIOS setup.
h.
To enable the front USB port, enter the “Integrated Peripherals” menu.
i.
Select the
USB Configuration
option.
j.
Ensure the “Front USB Control” option is set to
Enabled
.
k.
Press
F10
to save settings and exit setup.
After the diagnostic program initiates, an attached keyboard can be used, if
available. The diagnostics program will ask you to accept the User License
Agreement. Click the
I Agree
button. The next screen contains a selection menu for
System Components, Point Of Sale Devices, and Utilities (for VPD, and others) with
sub-menus dynamically-tailored for the SurePOS 300.
Troubleshooting
Following is a list of items to consider when diagnosing your 4810/4910 SurePOS
300 unit:
v
The preliminary checklist provides items to be verified at the start of each service
call.
v
The problem symptoms table provides a list of potential problem reports, along
with the recommended problem determination steps to perform.
v
The suspected fault table provides a list of the main service parts and
recommended steps to perform if that part is suspected of being defective.
Preliminary checklist
Begin each service call by checking all of the items in this preliminary checklist. If,
after performing all the steps, a problem still exists, refer to Table 10 on page 32 to
continue problem determination.
1.
Verify that the power and device communication cables are securely and
correctly connected.
Problem determination
March 2009
30
SurePOS Installation and Service