IBM 4810-E3H Installation Guide - Page 46

Symptoms

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Problem determination March 2009 Table 9. POST messages displayed to the system monitor Message Meaning/Action Hard Disk S.M.A.R.T. Failure The hard disk is reporting an internal error that may result in the loss of data. It is recommended that all relevant data on the drive be moved to a safe storage media. CMOS Checksum Error The CMOS has become corrupt. It is recommended that defaults be restored through BIOS setup: 1. Power ON the system. 2. Press DEL when prompted to enter setup. 3. Select "Load Optimized Defaults" and press F10 to save settings and exit BIOS setup. System Health Check v Memory status v System board status v Hard disk health check This test is run at the end of POST and provides a summary of POST tests, as well as a more thorough inspection of the hard disk drive. The results of all tests will be visible for 5 seconds after completion of tests. Symptoms The following table summarizes all symptoms for problems for the 4810/4910. Table 10. 4810/4910 Problem symptoms table Symptom Actions System unit does not boot v Unplug from the power outlet, wait at least 5 seconds, re-plug the power outlet, and then power ON. Verify that the power light on the front panel is ON. Look for any error messages on an attached monitor and listen for a beep at the completion of POST. v Disconnect all I/O devices, and power ON the system. If the system powers ON and boots up correctly, then the problem is likely to be an I/O device. Reconnect each device one at a time, from the powered OFF state, booting the system completely after each device connection. If the system does not power up after connecting a device, then that device or cable is likely the failure point. v Check for a blown fuse, a tripped circuit breaker, or a power failure. v Verify that all internal cables are securely connected. Power LED does not light and the system boots 1. Replace the front panel card/cable assembly. 2. Replace the system board. Time of day not maintained across 1. Replace the system battery. AC removal. 32 SurePOS Installation and Service

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Table 9. POST messages displayed to the system monitor
Message
Meaning/Action
Hard Disk S.M.A.R.T. Failure
The hard disk is reporting an internal error
that may result in the loss of data. It is
recommended that all relevant data on the
drive be moved to a safe storage media.
CMOS Checksum Error
The CMOS has become corrupt. It is
recommended that defaults be restored
through BIOS setup:
1.
Power
ON
the system.
2.
Press
DEL
when prompted to enter
setup.
3.
Select "Load Optimized Defaults" and
press
F10
to save settings and exit BIOS
setup.
System Health Check
v
Memory status
v
System board status
v
Hard disk health check
This test is run at the end of POST and
provides a summary of POST tests, as well
as a more thorough inspection of the hard
disk drive. The results of all tests will be
visible for 5 seconds after completion of
tests.
Symptoms
The following table summarizes all symptoms for problems for the 4810/4910.
Table 10. 4810/4910 Problem symptoms table
Symptom
Actions
System unit does not boot
v
Unplug from the power outlet, wait at least 5
seconds, re-plug the power outlet, and then power
ON
. Verify that the power light on the front panel is
ON
. Look for any error messages on an attached
monitor and listen for a beep at the completion of
POST.
v
Disconnect all I/O devices, and power ON the
system. If the system powers ON and boots up
correctly, then the problem is likely to be an I/O
device. Reconnect each device one at a time, from
the powered OFF state, booting the system
completely after each device connection. If the
system does not power up after connecting a
device, then that device or cable is likely the failure
point.
v
Check for a blown fuse, a tripped circuit breaker, or
a power failure.
v
Verify that all internal cables are securely
connected.
Power LED does not light and the
system boots
1.
Replace the front panel card/cable assembly.
2.
Replace the system board.
Time of day not maintained across
AC removal.
1. Replace the system battery.
Problem determination
March 2009
32
SurePOS Installation and Service