IBM 8874 Installation Guide - Page 84
ServerGuide, problems
UPC - 000435813008
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A serial device does not work. 1. Make sure that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct port. 2. Reseat the following components: a. Failing serial device b. Serial cable c. Remote Supervisor Adapter II SlimLine (if one is present) d. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The ServerGuide Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) CD (or DVD) drive. v If the startup (boot) sequence settings have been altered, make sure that the CD drive is first in the startup sequence. v If more than one CD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID program cannot v Make sure that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the v Make sure that the hard disk drive is connected correctly. operating system cannot be installed. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of operating-system versions that support the ServerGuide program. The operating system cannot be Make sure that the operating system is supported on the server. If the operating installed; the option is not system is supported, either there is no logical drive defined (SCSI RAID systems) available. or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete. 72 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Installation Guide ERserver