IBM 8874 Installation Guide - Page 93
Appendix., Getting, technical, assistance
UPC - 000435813008
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Appendix. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your or IntelliStation® system, and whom to call for service, if it is ERserver necessary. Before you call Before you call, make sure that you have taken these steps to try to solve the problem yourself: v Check all cables to make sure that they are connected. v Check the power switches to make sure that the system is turned on. v Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide on the IBM xSeries Documentation CD or IBM BladeCenter Documentation CD or in the IntelliStation Hardware Maintenance Manual at the IBM support Web site. v Go to the IBM support Web site at http://www.ibm.com/pc/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most and IntelliStation systems, operating systems, and programs come Eserver with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program. Using the documentation Information about your IBM or IntelliStation system and preinstalled Eserver software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, some publications are available through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/ cgibin/pbi.cgi. © Copyright IBM Corp. 2005 81