Insignia NS-39DR510NA17 User Manual English - Page 81

NS-39DR510NA17 General Symptom Possible cause Try this... No power Power cord may not be connected correctly Other devices may be interfering • Make sure that the power cord is correctly connected to both your TV power connector and power outlet. See Connecting power on page 30. You should see an LED in the front of your TV panel when a button on the remote is pressed. If you see no LED activity, try another outlet or check your fuse box. • Unplug the power cord, wait 60 seconds, then plug the cord back in and turn on your TV. • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from your TV to eliminate the interference. My TV tuner does not pick up as many over-the-air channels as it should Antenna may not be placed optimally • Adjust the antenna location and rescan. See Scanning for broadcast TV channels again on page 66. Go to Settings > TV inputs > Antenna TV > Scan again for channels. • Reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite TV provider. • Make sure that the antenna or cable/satellite TV is connected securely to your TV. • Try replacing the cable between the antenna/cable or cable/satellite box and your TV. Broadcast TV may not be • Make sure that Antenna TV is set up. See Setting up Antenna set up TV on page 41. Channels may be blocked or hidden One or more channels do not display The wrong input may be selected • Make sure that the channels are not blocked. See Blocking unrated programs on page 62. • Make sure that the channels are not hidden. The channel may have been deleted from the channel list. You can add the channel back to the channel list. See Edit broadcast TV channel lineup on page 57. • Make sure that you have selected the correct input tile for the device or service you are trying to use. See Switching TV inputs on page 46. You may need to use the remote control that came with the cable or satellite box • If you are using a cable or satellite box, use the remote that came with that box to change channels. I lost my parental control Need PIN recovery PIN • You will need to factory reset your TV, as the PIN cannot be recovered or reset any other way. See Factory reset everything on page 68. Go to Settings>System>Factory reset. Some settings Not all settings are cannot be available for all devices accessed or inputs • If the icon or a menu option is grayed, you cannot adjust settings for the current video input mode. TV cabinet creaks This is normal • When your TV is in use, the temperature rises naturally and may cause the cabinet to expand or contract which can cause a creaking noise. This is not a malfunction. Control buttons do not work TV may be frozen • Unplug the power cord, wait a few seconds, then plug the cord back in and turn on your TV. 76 www.insigniaproducts.com