Insignia NS-39DR510NA17 User Manual English - Page 82

Roku, Network, Sleep, Timer, Set up for store use, Store use mode, Settings>System>Factory reset

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39" 1080p, 60Hz, LED Roku TV Symptom Possible cause Try this... TV keeps turning off Sleep time may be turned on • Make sure that the sleep timer is not turned on. See the Sleep Timer option in Options menu settings on page 50 or Changing time settings on page 66. Some features are not available The wrong TV mode may be selected • You may have selected Set up for store use when you set up your TV. In Store use mode, some of your TV's features are missing or limited. If you selected Set up for store use and you want to change to Set up for home use, you have to reset your TV to the factory defaults. See Factory reset everything on page 68. Go to Settings>System>Factory reset. Roku Symptom Possible cause Try this... I can't turn my TV on with the Roku mobile app Your TV is "asleep" • You will need to use the physical remote button to "wake up" or turn on your TV. I can't find my TV with the Roku mobile app TV and mobile app not on same wireless network TV not powered or working normally • Make sure that your TV and the mobile app are on the same network. • Make sure that your TV is connected to a working power outlet and that your TV is turned on. See Connecting power on page 30. TV on older software I cannot screen mirror to my TV Mobile device not supported • Always keep your TV updated. See Getting system updates on page 69. Go to Settings>System>Software update. • Screen mirroring is a beta feature currently, so a select set of devices will work. Network Symptom Possible cause Try this... I cannot connect to the Internet Network connection may not be set up Network name or password may have changed • If you did not connect to the Internet when you first set up your TV, see But what if I didn't connect my TV? on page 41. • If your network name or password had changed, you need to update your network connection. See Changing network settings on page 64. Streaming keeps pausing to load more data Wireless LAN not optimized Insufficient broadband speed • Rotate wireless router slightly • Elevate the router • Turn off other wireless connections • Use 5.0Ghz, if possible. Roku TVs supports dual band. • Turn off other wireless connections that may also be using bandwidth. www.insigniaproducts.com 77

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77
39" 1080p, 60Hz, LED Roku TV
www.insigniaproducts.com
Roku
Network
TV keeps
turning off
Sleep time may be
turned on
•
Make sure that the sleep timer is not turned on. See the
Sleep
Timer
option in
Options menu settings
on page
50
or
Changing time settings
on page
66
.
Some features
are not
available
The wrong TV mode may
be selected
•
You may have selected
Set up for store use
when you set up
your TV. In
Store use mode
, some of your TV’s features are
missing or limited. If you selected
Set up for store use
and
you want to change to
Set up for home use
, you have to reset
your TV to the factory defaults. See
Factory reset everything
on page
68
.
Go to
Settings>System>Factory reset
.
Symptom
Possible cause
Try this...
I can’t turn my
TV on with the
Roku mobile
app
Your TV is “asleep”
•
You will need to use the physical remote button to “wake up”
or turn on your TV.
I can’t find my
TV with the
Roku mobile
app
TV and mobile app not
on same wireless
network
•
Make sure that your TV and the mobile app are on the same
network.
TV not powered or
working normally
•
Make sure that your TV is connected to a working power outlet
and that your TV is turned on. See
Connecting power
on
page
30
.
I cannot screen
mirror to my TV
TV on older software
•
Always keep your TV updated. See
Getting system updates
on
page
69
.
Go to
Settings>System>Software update
.
Mobile device not
supported
•
Screen mirroring is a beta feature currently, so a select set of
devices will work.
Symptom
Possible cause
Try this...
I cannot
connect to the
Internet
Network connection
may not be set up
•
If you did not connect to the Internet when you first set up
your TV, see
But what if I didn’t connect my TV?
on page
41
.
Network name or
password may have
changed
•
If your network name or password had changed, you need to
update your network connection. See
Changing network
settings
on page
64
.
Streaming
keeps pausing
to load more
data
Wireless LAN not
optimized
•
Rotate wireless router slightly
•
Elevate the router
•
Turn off other wireless connections
•
Use 5.0Ghz, if possible. Roku TVs supports dual band.
Insufficient broadband
speed
•
Turn off other wireless connections that may also be using
bandwidth.
Symptom
Possible cause
Try this...