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Intel S5000VCL User Guide - Page 61

Problems with Newly Installed Application Software, Problems with Application Software that Ran

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Problems with Newly Installed Application Software Problems that occur when you run new application software are usually related to the software, not the server hardware. Faulty equipment is unlikely, especially if other software runs correctly. Check the following: • Make sure the system meets the minimum hardware requirements for the software. See the software documentation. • Make sure the software is properly installed and configured for the system. See the software documentation. • Use only an authorized copy. Unauthorized copies often do not work. • If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a different disk. • Make sure the correct device drivers installed. If the problems persist, contact the software vendor's customer service representative. Problems with Application Software that Ran Correctly Earlier Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure. However, they can also be caused by file corruption or changes to the software configuration. Check the following: • If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a different disk. • Check your system for a virus infection. • Uninstall and reinstall the software. Make sure all necessary files are installed. • If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. • If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands. Note: Random errors in data files: If you are getting random errors in your data files, they may be getting corrupted by voltage spikes on your power line. If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppressor between the power outlet and the system power cord. Intel® Server Board S5000VCL User Guide 43

Section	Page
Safety Information	3
Important Safety Instructions	3
Wichtige Sicherheitshinweise	3
Consignes de sécurité	3
Instrucciones de seguridad importantes	3
Warnings	5
Preface	7
About this Manual	7
Manual Organization	7
Product Accessories	8
Additional Information and Software	8
Contents	11
List of Figures	15
List of Tables	17
1 Server Board Features	19
Figure 1. Intel® Server Board S5000VCL	19
Connector and Header Locations	21
A. On-board Speaker	21
B. Slot 6 Riser PCI Express* x8 or PCI-X* 133	21
C. Back Panel I/O Ports	21
D. Main Power Connector	21
E. Auxiliary Power Signal Connector	21
F. Processor Power Connector	21
G. DIMM Sockets	21
H. Processor 1 Socket	21
I. Processor 2 Socket	21
J. CPU2 Fan	21
K. SAS SGPIO	21
L. USB Header	21
M. IDE Connector	21
N. PCI Fan	21
O. SATA 0	21
P. SATA 1	21
Q. Front Control Panel Header	21
R. CPU1 Fan	21
S. SATA 2	21
T. SATA 3	21
U. SATA 4	21
V. SATA 5	21
W. CMOS Battery	21
X. SATA SGPIO	21
Figure 2. Server Board Connector and Component Locations	21
Configuration Jumpers	22
Figure 3. Configuration Jumpers	22
Back Panel Connectors	23
A. Mouse	23
B. Keyboard	23
C. USB (2 Ports)	23
D. Serial A	23
E. Video Out	23
F. NIC 1	23
G. NIC 2	23
Figure 4. Back Panel Connectors	23
RAID Support	24
SATA Server Board	24
Note: For assistance in navigating through the BIOS Setup utility, see the Intel® Server Board S5000VCL Technical Product Specification.	24
Hardware Requirements	25
Processor	25
Memory	25
Figure 5. Identifying DIMM Sockets	25
Memory Sparing and Mirroring	26
Power Supply	26
Optional Hardware	27
Hard Disk Drives	27
2 Server Utilities	29
Using the BIOS Setup Utility	29
Starting Setup	29
If You Cannot Access Setup	29
Setup Menus	30
Upgrading the BIOS	31
Preparing for the Upgrade	32
Note: In the unlikely event that a BIOS error occurs during the BIOS update process, a recovery process may need to be followed to return the system to service. See “Additional Information and Software” for a link to necessary software and instructions.	32
Recording the Current BIOS Settings	32
1. Boot the computer and press <F2> when you see the message:	32
2. Write down the current settings in the BIOS Setup program.	32
Note: Do not skip step 2. You will need these settings to configure your computer at the end of the procedure.	32
Obtaining the Upgrade	32
Note: Review the instructions and release notes that are provided in the readme file distributed with the BIOS image file before...	32
Upgrading the BIOS	32
Caution: Do not power down the system during the BIOS update process! The system will reset automatically when the BIOS update process is completed.	32
Note: You may encounter a CMOS Checksum error or other problem after reboot. If this happens, shut down the system and boot it again. CMOS checksum errors require that you enter Setup, check your settings, save your settings, and exit Setup.	32
Clearing the Password	33
1. Power down the system and disconnect the AC power.	33
2. Open the server chassis.	33
3. Move the jumper from the normal operation position, Password Clear Protect, at pins 1 and 2 to the Password Clear Erase position, covering pins 2 and 3 as indicated in the following diagram.	33
Figure 6. Clearing the Password	33
4. Reconnect the AC power, power up the system.	33
5. Power down the system and disconnect the AC power.	33
6. Return the Password Clear jumper to the Password Clear Protect position, covering pins 1 and 2.	33
7. Close the server chassis.	33
8. Reconnect the AC power and power up the server.	33
1. Power down the system and disconnect the AC power.	34
2. Open the server.	34
3. Move the jumper from the normal operation position, CMOS Clear by BMC, at pins 1 and 2 to the CMOS Clear Force Erase position, covering pins 2 and 3 as indicated in the following diagram.	34
Figure 7. Clearing the CMOS	34
4. Reconnect the AC power, power up the system.	34
5. When the system begins beeping, power it down and disconnect the AC power.	34
6. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 1 and 2.	34
7. Close the server chassis.	34
8. Reconnect the AC power and power up the system.	34
3 Hardware Installations and Upgrades	35
Before You Begin	35
Tools and Supplies Needed	35
Installing and Removing Memory	35
Note: DIMM notch and socket bump must align. DDR2 DIMMS cannot be inserted in FBDIMM sockets.	35
Installing FBDIMMs	36
1. Observe the safety and ESD precautions in “Safety Information”.	36
2. Turn off all peripheral devices connected to the server. Turn off the server.	36
3. Disconnect the AC power cord from the server.	36
4. Remove the server's cover. See the documentation that came with your server chassis for instructions on removing the server's cover.	36
5. Locate the DIMM sockets (see Figure 8).	36
Figure 8. Installing DIMMS	36
6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position.	36
7. Holding the DIMM by the edges, remove it from its anti-static package.	36
8. Position the DIMM above the socket. Align the notch on the bottom edge of the DIMM with the key in the DIMM socket. The arrow in the inset in Figure 8 is pointing to the key in the socket.	36
9. Insert the bottom edge of the DIMM into the socket.	36
10. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips snap into place. Make sure the clips are firmly in place.	37
11. Replace the server's cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server's cover.	37
Removing FBDIMMs	37
1. Observe the safety and ESD precautions in “Safety Information”.	37
2. Turn off all peripheral devices connected to the server. Turn off the server.	37
3. Remove the AC power cord from the server.	37
4. Remove the server's cover. See the documentation that came with your server chassis for instructions on removing the server's cover.	37
5. Disconnect and remove any components necessary to access the DIMM sockets. See the documentation that came with your chassis for instructions on removing chassis components.	37
6. Push the clips at each end of the DIMM socket(s) outward to the open position. The FBDIMM lifts from the socket.	37
7. Holding the FBDIMM by the edges, lift it from the socket. Store the FBDIMM in an anti-static package.	37
8. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets. See the documentation that came with your chassis for instructions on installing chassis components.	37
9. Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover.	37
Caution: Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server. See “Additional Information and Software” for a link to the list of compatible processor(s).	37
Caution: ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the foll...	37
Installing the Processor	38
1. Observe the safety and ESD precautions in “Safety Information”.	38
2. Turn off all peripheral devices connected to the server. Turn off the server.	38
3. Disconnect the AC power cord from the server.	38
4. Remove the server's cover. See the documentation that came with your server chassis for instructions on removing the server's cover.	38
5. Locate the processor socket and raise the socket handle completely (see Figure 9).	38
6. Align the pins of the processor with the socket, and insert the processor into the socket.	38
Figure 9. Installing the Processor	38
Note: Make sure the alignment triangle mark and the alignment triangle cutout align correctly.	38
7. Lower the socket lever completely.	38
Installing the Heat Sink(s)	39
1. Set the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor.	39
2. Loosely screw in the captive screws on the heat sink corners in a diagonal manner. Do no fully tighten one screw before tightening another.	39
3. Gradually and equally tighten each captive screw until each is firmly tightened.	39
Figure 10. Installing the Heat Sink(s)	39
4. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.	39
5. Replace the server's cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server's cover.	39
Removing a Processor	40
1. Observe the safety and ESD precautions in “Safety Information”.	40
2. Turn off all peripheral devices connected to the server. Turn off the server.	40
3. Remove the AC power cord from the server.	40
4. Remove the server's cover. See the documentation that came with your server chassis for instructions on removing the server's cover.	40
5. Unplug the processor fan cable from the server board.	40
6. Loosen the four captive screws on the corners of the heat sink.	40
7. Twist the heat sink slightly to break the seal between the heat sink and the processor.	40
8. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink again. Do not force the heat sink from the processor. Doing so could damage the processor.	40
9. Lift the processor lever.	40
10. Remove the processor.	40
11. If installing a replacement processor, see “Installing the Processor”. Otherwise, reinstall the chassis cover.	40
Replacing the Backup Battery	41
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions.	41
Advarsel: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.	41
Advarsel: Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren.	41
Varning: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.	41
Varoitus: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.	41
1. Observe the safety and ESD precautions in “Safety Information”.	41
2. Turn off all peripheral devices connected to the server. Turn off the server.	41
3. Disconnect the AC power cord from the server.	41
4. Remove the server's cover and locate the battery. See the documentation that came with your server chassis for instructions on removing the server's cover.	41
5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the plastic retainer. Gently push down on the screwdriver to lift the battery.	41
6. Remove the battery from its socket.	41
Figure 11. Replacing the Battery Backup	42
7. Dispose of the battery according to local ordinance.	42
8. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket.	42
9. Close the chassis.	42
10. Run Setup to restore the configuration settings to the RTC.	42
Appendix A: Getting Help	43
World Wide Web	43
Telephone	43
U.S. and Canada	43
Europe	43
In Asia-Pacific Region	44
Japan	44
Latin America	45
Appendix B: Regulatory and Compliance Information	47
Product Regulatory Compliance	47
Product Safety Compliance	47
Note: Legally this product is required to comply with Class A emission requirements because it is intended for a commercial type market place. Intel targets 10db margin to Class A Limits.	47
Certifications / Registrations / Declarations	48
Product Regulatory Compliance Markings	48
Electromagnetic Compatibility Notices	49
FCC (USA)	49
ICES-003 (Canada)	50
Europe (CE Declaration of Conformity)	50
VCCI (Japan)	50
BSMI (Taiwan)	51
RRL (Korea)	51
1. Type of Equipment (Model Name): On License and Product	51
2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative	51
3. Name of Certification Recipient: Intel Corporation	51
4. Date of Manufacturer: Refer to date code on product	51
5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on product	51
CNCA (CCC-China)	51
Restriction of Hazardous Substances (RoHS) Compliance	52
End-of-Life / Product Recycling	52
Appendix C: Troubleshooting	53
Resetting the System	53
Problems following Initial System Installation	54
First Steps Checklist	54
Hardware Diagnostic Testing	55
Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the ...	55
1. Turn off the system and all external peripheral devices. Disconnect each device from the system, except for the keyboard and the video monitor.	55
2. Make sure the system power cord is plugged into a properly grounded AC outlet.	55
3. Make sure your video display monitor and keyboard are correctly connected to the system. Turn on the video monitor. Set its b...	55
4. If the operating system normally loads from the hard disk drive, make sure there is no diskette in drive A and no CD-ROM disk in the CD-ROM drive.	55
5. If the power LED does light, attempt to boot from a floppy diskette or from a CD- ROM disk.	55
6. Turn on the system. If the power LED does not light, see “Power Light Does Not Light”.	55
Verifying Proper Operation of Key System Lights	55
Confirming Loading of the Operating System	55
Specific Problems and Corrective Actions	56
Power Light Does Not Light	56
No Characters Appear on Screen	57
1. Verify that the video works using the onboard video controller.	57
2. Verify that the video controller board is fully seated in the server board connector.	57
3. Reboot the system for changes to take effect.	57
4. If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative.	57
5. If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed. Contact your service representative or authorized dealer for help.	57
Characters Are Distorted or Incorrect	58
System Cooling Fans Do Not Rotate Properly	58
Diskette Drive Activity Light Does Not Light	58
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light	59
Cannot Connect to a Server	59
Problems with Network	59
The server hangs when the drivers are loaded	59
Diagnostics pass but the connection fails	60
The add-in adapter stopped working without apparent cause	60
System Boots when Installing PCI Card	60
Problems with Newly Installed Application Software	61
Problems with Application Software that Ran Correctly Earlier	61
Note: Random errors in data files: If you are getting random errors in your data files, they may be getting corrupted by voltage...	61
Devices are not Recognized under Device Manager (Windows* Operating System)	62
Hard Drive(s) are not Recognized	62
Bootable CD-ROM Disk Is Not Detected	62
LED Information	63
BIOS POST Beep Codes	64
Appendix D: Intel® Server Issue Report Form	65
Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/S5000VCL/. For the fastest service, please submit your form via the Internet.	65
Board / Chassis Information	65
DIMM Configuration	66
Operating System Information	66
Add-in Card, Peripheral, Video, NIC	66
Hard Drive Information	67
Management Information	67
Control Panel Information	67
Complete Problem Description	68

Match case Limit results 1 per page

Intel® Server Board S5000VCL User Guide

Problems with Newly Installed Application Software

Problems that occur when you run new application software are usually related to the

software, not the server hardware. Faulty equipment is unlikely, especially if other

software runs correctly.

Check the following:

•

Make sure the system meets the minimum hardware requirements for the software.

See the software documentation.

•

Make sure the software is properly installed and configured for the system. See the

software documentation.

•

Use only an authorized copy. Unauthorized copies often do not work.

•

If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a

different disk.

•

Make sure the correct device drivers installed.

If the problems persist, contact the software vendor's customer service representative.

Problems with Application Software that Ran Correctly

Earlier

Problems that occur after the system hardware and software have been running correctly

sometimes indicate equipment failure. However, they can also be caused by file

corruption or changes to the software configuration.

Check the following:

•

If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a

different disk.

•

Check your system for a virus infection.

•

Uninstall and reinstall the software. Make sure all necessary files are installed.

•

If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if

keyboard input is incorrect), a marginal power supply, or other random component

failures.

•

If you suspect that a transient voltage spike, power outage, or brownout might have

occurred, reload the software and try running it again. Symptoms of voltage spikes

include a flickering video display, unexpected system reboots, and the system not

responding to user commands.

Note:

Random errors in data files: If you are getting random errors in your data files, they may

be getting corrupted by voltage spikes on your power line. If you are experiencing any of

the above symptoms that might indicate voltage spikes on the power line, you may want to

install a surge suppressor between the power outlet and the system power cord.