Intel SE7520AF2 User Guide - Page 38

Troubleshooting, Resetting the System, Problems following Initial System Installation - video driver

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Troubleshooting 5 Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), the hot-swap controller (HSC), and the field replaceable unit sensor data records (FRU/SDR). See Download Finder for software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers. Intel provides a package called the Platform Confidence Test that may help with your diagnostics. If you are unable to resolve your server problems on your own, see "Getting Help" for assistance. Resetting the System Before going through in-depth troubleshooting, attempt to reset your system using one of the methods below. Table 5. Resetting the System To do this: Soft boot reset to clear the system memory and reload the operating system. Clear system memory, restart POST, and reload the operating system. Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals. Press: Reset button Power off/on Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see "Problems with Newly Installed Application Software." First Steps Checklist ‰ Is AC power available at the wall outlet? ‰ Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source. ‰ Are all cables correctly connected and secured? ‰ Are the processors fully seated in their sockets on the server board? ‰ Are all standoffs in the proper location and not touching any components, causing a potential short? ‰ Are all add-in PCI boards fully seated in their slots on the server board? ‰ Are all jumper settings on the server board correct? 27

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Troubleshooting
27
5
Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the
system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include
updates for BIOS, the baseboard management controller (BMC), the hot-swap controller (HSC),
and the field replaceable unit sensor data records (FRU/SDR). See
Download Finder
for software
updates. In addition to the server firmware and files, also update any drivers used for components
you have installed in your system, such as video drivers, network drivers, and SCSI drivers.
Intel provides a package called the
Platform Confidence Test
that may help with your diagnostics.
If you are unable to resolve your server problems on your own, see “
Getting Help
” for assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt to reset your system using one of the
methods below.
Table 5.
Resetting the System
To do this:
Press:
Soft boot reset to clear the system memory and reload the operating system.
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system.
Reset button
Cold boot reset.
Turn the system power off and then on.
This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals.
Power off/on
Problems following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration.
Hardware failure is a less frequent cause.
If the problem you are experiencing is
with a specific software application, see “
Problems with Newly Installed Application Software.
”
First Steps Checklist
Is AC power available at the wall outlet?
Are the power supplies plugged in?
Check the AC cable(s) on the back of the chassis and at the
AC source.
Are all cables correctly connected and secured?
Are the processors fully seated in their sockets on the server board?
Are all standoffs in the proper location and not touching any components, causing a potential
short?
Are all add-in PCI boards fully seated in their slots on the server board?
Are all jumper settings on the server board correct?