JVC C215V4U Instruction Manual - Page 81

Others, Troubleshooting

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Page 81 highlights

Others Troubleshooting Symptom IP address of VN-C215V4U is unknown The web page of VN-C215V4U cannot be displayed The built-in viewer cannot be installed Authentication by VeriSign appears during installation of the built-in viewer A warning message appears upon starting up the built-in viewer TCP images cannot be played back Causes and Countermeasures ● You can search for the VN-C215V4U unit using the attached ASearch ToolB. ● DHCP client is set to AOnB in the default settings. ● When the DHCP client is set to AOnB and VNC215V4U is started up via a LAN in which a DHCP server does not exist, the startup will time-out after several minutes and the camera will run using the IP address A192.168.0.2B. Check the Internet Explorer settings. When a proxy server is in use, configure the proxy server settings of the Internet Explorer accordingly. Check the Internet Explorer settings. The built-in viewer consists of a software component called ActiveX. When using the built-in viewer for the first time, the ActiveX is supposed to be installed. However, the installation may be rejected depends on the setting of the AntiVirus software. In such case, change the setting of the AntiVirus software, and then install the built-in viewer. VeriSign's electronic signature is stored in the builtin viewer. For computers with a network environment that is connected to the Internet, the authenticity of the viewer can be verified via authentication by VeriSign. The built-in viewer consists of a software component called ActiveX. As other unsafe ActiveX are also found on the Internet, Internet Explorer may issue a warning message for security reasons. For this built-in viewer, press the OK button to proceed. The maximum number of TCP clients of VNC215V4U is 5, and up to 5 built-in viewers can be connected to a VN-C215V4U unit. Make use of multicast to monitor areas beyond the above number. VN-C215V4U allows multicast transmission of up to 1 stream. Reference Page A Pg. 36 A Pg. 37 A Pg. 71 ^ ^ A Pg. 30 81

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81
Others
Troubleshooting
Symptom
Causes and Countermeasures
Reference
Page
IP address of VN-C215V4U is
unknown
●
You can search for the VN-C215V4U unit using
the attached ASearch ToolB.
●
DHCP client is set to
A
On
B
in the default
settings.
●
When the DHCP client is set to
A
On
B
and VN-
C215V4U is started up via a LAN in which a
DHCP server does not exist, the startup will
time-out after several minutes and the camera
will run using the IP address
A
192.168.0.2
B
.
A
Pg. 36
The web page of
VN-C215V4U cannot be
displayed
Check the Internet Explorer settings.
When a proxy server is in use, configure the proxy
server settings of the Internet Explorer accordingly.
A
Pg. 37
The built-in viewer cannot be
installed
Check the Internet Explorer settings.
The built-in viewer consists of a software
component called ActiveX.
When using the built-in viewer for the first time, the
ActiveX is supposed to be installed. However, the
installation may be rejected depends on the setting
of the AntiVirus software. In such case, change the
setting of the AntiVirus software, and then install the
built-in viewer.
A
Pg. 71
Authentication by VeriSign
appears during installation of
the built-in viewer
VeriSign’s electronic signature is stored in the built-
in viewer.
For computers with a network environment that is
connected to the Internet, the authenticity of the
viewer can be verified via authentication by
VeriSign.
^
A warning message appears
upon starting up the built-in
viewer
The built-in viewer consists of a software
component called ActiveX.
As other unsafe ActiveX are also found on the
Internet, Internet Explorer may issue a warning
message for security reasons. For this built-in
viewer, press the OK button to proceed.
^
TCP images cannot be
played back
The maximum number of TCP clients of VN-
C215V4U is 5, and up to 5 built-in viewers can be
connected to a VN-C215V4U unit.
Make use of multicast to monitor areas beyond the
above number.
VN-C215V4U allows multicast transmission of up to
1 stream.
A
Pg. 30