Kodak 3520D User Guide - Page 99

Problem Possible Solution Documents are jamming Make sure that: • the output tray and guides are adjusted for the length of documents being scanned. • all jammed documents have been removed from the paper transport area. • documents meet specifications for size, weight, and height of batched documents, etc. • the sensors, and the reflective tape opposite the sensors, are clean. • the separator roller access cover is properly seated. • the separator roller and feed module are clean and properly installed. • the paper transport rollers are clean. • the imaging guides behind the side access door are properly installed. Documents are skewed during scanning Make sure that: • the feeder guides are adjusted to fit the documents being fed. • documents are being fed perpendicular to the feed module. • documents are being fed in the center of the feeder, with the full width of the feeder rollers making contact with all documents. • the feed module, separator roller, and paper transport rollers are clean. 35.6 cm (14 in.) or longer documents are not feeding or are jamming Make sure that: • the input tray extender is opened to provide support for long documents. • the output tray is adjusted for the length of the documents being scanned. • the output tray is installed properly under the scanner. The output tray's center rib must be located in the center slot under the scanner so that you can easily slide the tray in or out. Documents are multifeeding Make sure that: • the leading edges of all batched documents are centered under the automatic paper feeder so that each document comes in contact with the feeder rollers. • the feed module and separator roller are clean and not worn. • documents with an unusual texture or surface are fed manually. 7-10 A-61159 May 2002