Kodak CX6445 User's Guide - Page 91

Troubleshooting-Camera Dock 6000

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Chapter 9 Troubleshooting-Camera Dock 6000 Problem Cause Solution Cannot transfer Software is not pictures to the installed. computer. Disconnect USB cable and remove camera from dock. Install EasyShare software (page 66). Software is installed incorrectly. Disconnect the USB cable and remove camera from dock. Close all open applications. Uninstall, then re-install the software (page 66). To uninstall, go to Start/Settings/ Control Panel/Add/Remove Programs. USB cable was connected during software installation. Camera is listed as an unknown device (PC only). Disconnect the USB cable and remove camera from dock. Delete camera from Device Manager: Right-click on My Computer, go to Properties/ Hardware/Device Manager/Other Devices/ (delete this entry- ?Kodak ES camera) AC adapter or USB Check the connections (page 73). cable is not securely connected. Too many applications Close all software applications running on computer. and try again. Camera was removed Replace the camera on the from the camera dock camera dock and press the during picture transfer. Transfer button. Transfer button was not Press the Transfer button. pressed. 79

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79
Chapter 9
Troubleshooting—Camera Dock 6000
Problem
Cause
Solution
Cannot transfer
pictures to the
computer.
Software is not
installed.
Disconnect USB cable and remove
camera from dock. Install
EasyShare software (
page 66
).
Software is installed
incorrectly.
Disconnect the USB cable and
remove camera from dock. Close
all open applications. Uninstall,
then re-install the software
(
page 66
). To uninstall, go to
Start/Settings/ Control
Panel/Add/Remove Programs.
USB cable was
connected during
software installation.
Camera is listed as an
unknown device (PC
only).
Disconnect the USB cable and
remove camera from dock.
Delete camera from Device
Manager: Right-click on My
Computer, go to Properties/
Hardware/Device Manager/Other
Devices/ (delete this entry—
?Kodak ES camera
)
AC adapter or USB
cable is not securely
connected.
Check the connections (
page 73
).
Too many applications
running on computer.
Close all software applications
and try again.
Camera was removed
from the camera dock
during picture transfer.
Replace the camera on the
camera dock and press the
Transfer button.
Transfer button was not
pressed.
Press the Transfer button.