Kodak Pro 14n User Guide - Page 218
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5. Out-of-Warranty Support Options: There will be a charge for out-of-warranty call incidents if you wish to speak to a Kodak support representative. A call incident is defined to include only those issues raised during the first telephone or email contact. Follow-up telephone calls by Kodak's representative, and callbacks to Kodak's Support Center to resolve the call incident will not be charged, provided a valid, active call number is provided. Calls to report bugs or anomalies will have any charges cancelled. Calls to arrange for service will have the charges cancelled or applied as a credit against the repair estimate or invoice. Service maintenance agreements, which cover the repair and support of the DCS Pro 14n Camera and software, are available. In North America, please contact the regional Service Marketing group at: 1-800-645-6325. No-charge options include: • KODAK PROFESSIONAL World Wide Web site: http://www.kodak.com/go/support • FaxBack documents • Your KODAK PROFESSIONAL dealer