Konica Minolta Kodak ScanMate i1180 User Guide - Page 33

5 Troubleshooting Contents Problem solving 5-1 Indicator lights 5-2 Contacting Service 5-2 Problem solving Occasionally you may encounter a situation with your scanner where it may not function properly. Use the chart below as a guide to check possible solutions to help you resolve the situation before calling Technical Support. Problem Documents are jamming or multiple documents are feeding Possible Solution Make sure that: • the side guides are adjusted for the width of the documents you are scanning (for i1180 Scanners only). • the output tray is adjusted for the length of the documents you are scanning. • all documents meet the specifications for size, weight and type as outlined in Appendix A, Specifications. • the scanner and tires are clean. • the feed roller is installed properly and securely in place. See the procedures in Chapter 4, Maintenance. To remove a document jam: IMPORTANT: Do not pull the jammed document out of the scanner; open the scanner cover first. • Open the scanner cover. • Remove any jammed document(s) from inside the scanner. • Close the scanner cover and resume scanning. A-61816 September 2014 5-1