Konica Minolta Kodak i620 User Guide - Page 66

Problem solving Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i600 Series Scanner. Problem Possible Solution Scanner does not power on Make sure that: • the power cord is plugged securely into the receptacle in the back of the scanner. • the wall outlet is not defective (call a licensed electrician). • the power switch is on. Scanner is not being recognized by the Make sure that: Scan Validation Tool • when the software was installed, it was installed by someone with Administrator privileges. The scanner will not scan/feed documents Make sure that: • the power cord is plugged in and the power is on. • all doors are completely closed. • the scanner is enabled from the host. • documents are making contact with the feed module. • for documents that require special handling, press the gap release lever during feeding. • the documents meet specifications for size, weight, etc. • if you are feeding small documents, be sure that the documents are covering the paper present sensor on the elevator tray. • you check the feed module, separation roller, and pre-separation pad for signs of wear and replace these parts if necessary. • a very dark document on the bottom of a stack, or curled document lead edges, can sometimes confuse the paper present sensor. Place a white sheet of paper at the bottom of the stack and scan again. Image quality is poor or has decreased Make sure that: • the imaging guides are clean. See Chapter 5, Maintenance. • the scanner has been calibrated. See Chapter 3, "Calibrating the scanner". If unsatisfactory image quality persists, call Service. Calibration has failed Make sure that: • you are using the proper calibration target and it is oriented correctly for the type of calibration you are performing. The Image calibration target and Ultrasonics calibration target are different. • the imaging guides are clean. • the transport is clear of obstructions. • the sensors are clean. If unsatisfactory image quality persists, call Service. Documents are jamming Make sure that: • the output tray and side guides are adjusted for the length of the documents being scanned. • all jammed documents have been removed from the transport area. • documents meet specifications for size, weight, height or batched documents, etc. • the sensors are clean. • the separation roller, feed module, and pre-separation pad are clean and properly installed. • the transport rollers are clean. • you check feed roller, separation roller and pre-separation pad for signs of wear and replace as needed. A-61500 April 2007 6-13