Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 61

Cannot print, Description of problem, Check points, Remedy, Power Switch, Control Panel - press release

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4.3 Cannot print 4 4.3 Cannot print 4.3.1 Cannot print Description of problem A message saying "Printer is not connected" or "Print Error" appears on the computer screen. A postscript error appears on the computer screen. Check points Is the power turned on? Has the machine been placed in ErP Auto Power Off mode? Is another printer specified? Is the network or USB cable disconnected? Has an error occurred on the machine? Is there sufficient computer memory available? Is there sufficient computer memory available? There may be an error in the application software settings. Are the file printing settings correct? Remedy Check the Power Switch of this machine. If a hub is used, also check the hub power. If the machine is placed in ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode. Check the specified printer name. Make sure that the cables are correctly connected. If a hub is used, also check the connection with the hub. Check the Control Panel of this machine. Perform a test printing to check whether printing is possible. If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage. If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver. Perform a test printing to check whether printing is possible. If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage. If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. [Maintenance/Troubleshooting] 4-4

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4.3
Cannot print
4
[Maintenance/Troubleshooting]
4-4
4.3
Cannot print
4.3.1
Cannot print
Description of problem
Check points
Remedy
A message saying
"Printer is not connect-
ed" or "Print Error" ap-
pears on the computer
screen.
Is the power turned on?
Check the
Power Switch
of this machine.
If a hub is used, also check the hub power.
Has the machine been
placed in ErP Auto Pow-
er Off mode?
If the machine is placed in ErP Auto Power Off
mode, it cannot receive any jobs. Press the
Pow-
er
key to release the ErP Auto Power Off mode.
Is another printer speci-
fied?
Check the specified printer name.
Is the network or USB
cable disconnected?
Make sure that the cables are correctly connect-
ed.
If a hub is used, also check the connection with
the hub.
Has an error occurred on
the machine?
Check the
Control Panel
of this machine.
Is there sufficient com-
puter memory available?
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
A postscript error ap-
pears on the computer
screen.
Is there sufficient com-
puter memory available?
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
There may be an error in
the application software
settings.
Refer to the user's manual of the application soft-
ware to check the settings.
Are the file printing set-
tings correct?
Change the settings and try to print again.