Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 65

4.3

Cannot print

4

[Maintenance/Troubleshooting]

4-8

4.3.3

When the bit count does not match between the server and the client

If the print server is Windows Server 2008/Server 2008 R2/Server 2012 and its OS bit count does not match

that of the client computer, an additional driver may not be installed normally in the print server.

To solve this problem, specify the setup information file (ntprint.inf) of the operating system with a different

bit number when installing the additional driver on the print server.

The following describes how to install the additional driver by specifying a setup information file on a different

computer from that of the print server.

Tips

-

Before starting this procedure, prepare to configure a different client computer from that of the print

server and install the operating system that has a bit number different from that of the print server.

-

On the print server side, the system drive of the client computer is assigned as the network drive. Con-

figure the setting to share the drive to be assigned in advance.

This example shows the operation when installing Windows Server 2008 (32-bit version) on the print server

and Windows Vista (64-bit version) on the client computer.

1

Configure the setting to share the drive (ordinarily, drive C) where the client computer's operating sys-

tem is installed.

2

On the print server, assign the drive (example: "C") of the client computer, which is shared in Step 1,

as the network drive (example: "z").

3

Install the 32-bit operating system driver on the print server.

4

Open the Properties screen in the driver installed.

5

Select the [Sharing] tab, and select the [Share this printer] check box.

6

Click [Additional Drivers].

The Additional Drivers page appears.

7

Select the [x64] check box in the [Processor] column, and click [OK].

8

Specify the folder that contains the 64-bit operating system driver.

This displays a page to request a setup information file.

Image colors run.

The background is dirty.

The degree of gloss is

uneven.

A

Toner Cartridge

is

damaged.

Remove the

Toner Cartridge

, then check it for

damage. If the Toner Cartridge is damaged, re-

place it.

One or more

Imaging

Unit

are damaged.

Remove

Imaging Unit

, then check them for

damage. If necessary, replace

Imaging Unit

.

The

Original Cover Pad

is dirty.

Clean the

Original Cover Pad

.

The

Original Glass

is

dirty.

Clean the

Original Glass

.

The density is uneven.

A

Toner Cartridge

is

damaged.

Remove the

Toner Cartridge

, then check it for

damage. If the Toner Cartridge is damaged, re-

place it.

Toner is running out in

one or more

Toner Car-

tridge

, or any Toner Car-

tridge is damaged.

Replace the

Toner Cartridge

.

This machine has not

been placed on a level

location.

Place this machine on a flat, hard, stable, and

horizontal surface (inclination within +/-1 de-

gree).

Description of problem

Cause

Remedy

Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the Laser Lenses	11
2 Checking and Replacing Consumables	14
2.1 Checking the status of consumables	14
Consumables replacement messages	14
Checking the consumable level	14
2.2 Replacing consumables	15
2.2.1 Replacing a Toner Cartridge	15
Handling a Toner Cartridge	15
Storing Toner Cartridges	15
Replacement procedure	15
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	24
2.2.4 Replacing the Transfer Roller	25
2.2.5 Replacing the Transfer Belt Unit	27
2.2.6 Replacing a Toner Filter	32
2.2.7 Replacing a Fusing Unit	34
2.2.8 Replacing a Staple Kit	38
3 Clearing a Paper Jam	42
3.1 To prevent a paper jam	42
3.2 When a paper jam has occurred	43
3.2.1 Paper jam message screen	43
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	43
Clear procedure	44
3.2.3 Clearing a paper jam in Tray 1	45
Clear procedure	45
3.2.4 Clearing a paper jam in Tray 2/3	47
3.2.5 Clearing a paper jam in ADF	48
3.2.6 Clearing a paper jam in the Duplex Option	49
3.2.7 Clearing a paper jam in the Fusing Unit	50
Clear procedure	51
3.3 Troubleshooting for paper jam	54
3.4 Clearing a Staple Jam	56
4 Troubleshooting	59
4.1 The power is not turned on	59
4.2 The Touch Panel is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	65
4.4 Cannot perform network scanning	67
4.5 Cannot perform fax/internet fax	68
4.5.1 Cannot perform Fax TX	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Trouble in use of Finisher FS-P03	72
4.8 Major messages and actions	73
Warning messages	73
Error messages	74
Service call	76
5 Checking Counters	78
5.1 Checking the counter	78

Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 65

When the bit count does not match between the server and the client, Cannot print

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