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Konica Minolta bizhub C451 bizhub C451 Network Scanner Operations User Manual - Page 393

Scan function troubleshooting, 5.1 Troubleshooting

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Scan function troubleshooting 5 5 Scan function troubleshooting 5.1 Troubleshooting If an error message appears when connecting to the machine from a computer Check the IP address of the machine. If a connection is still not possible, contact your network administrator. If "SMTP cannot be used." or "FTP cannot be used." appears Check that the network cable is correctly connected. If the HDD Ready indicator indicates an HDD malfunction Contact your technical representative. C451 5-2

Section	Page
Introduction	2
Trademarks and registered trademarks	3
Kerberos	11
Mersenne Twister	11
Contents	13
About this manual	20
Structure of the manual	20
Notation	20
Explanation of manual conventions	21
User’s guides	23
Printed manuals	23
User’s Guide CD manuals	23
1 Before using scanning functions	26
1.1 Environment required for using scanning functions	26
1.2 Available scanning functions	27
Scan to E-Mail	27
Scan to FTP	28
Scan to SMB	29
Saving in user boxes	30
Scan to WebDAV	31
Web Service	32
Using the machine as a scanner	33
1.3 When first used	34
Network connection	34
Network settings	34
Specifying the E-Mail address of the machine	34
Address Registration	35
Registration of address book destination	35
Registration of group destination	35
Fax/Scan programs	35
Setting display contents	36
1.4 Using Web services	37
Settings required for using Web services	37
Installing the driver of this machine on the computer	37
Installation procedure	38
When using SSL to communicate from Windows Vista to this machine	39
When using SSL to communicate from this machine to Windows Vista	39
2 Scanning	41
2.1 Control panel	41
2.2 Fax/Scan mode screen	44
Screen layout	44
Icons on the touch panel	45
Display with/without optional settings	46
2.3 Display and operation of the left panel	47
Job List	47
Job List - Delete	48
Job List - Job Details	48
Check Job - Check Job Settings	53
Check Job - Check Job Settings - Destination Settings	54
Check Job - Check Job Settings - Scan Settings	54
Check Job - Check Job Settings - Original Settings	55
Check Job - Check Job Settings - Check E-Mail Settings	55
Check Job - Delete	56
2.4 Previewing	57
Preview screen	57
Preview - View Pages - Change Setting	58
Preview - View Status	59
Sending after previewing	59
2.5 Using Scan/Fax programs	62
Recalling a Scan/Fax program	62
Registering Scan/Fax programs	67
Editing and deleting Scan/Fax programs	72
2.6 Sending data in an e-mail message (Scan to E-Mail)	75
Scan to E-Mail	75
Selecting a destination from the address book	75
Selecting a group destination	77
Entering addresses directly	80
Selecting a destination that was searched for	82
Selecting a destination with an Address Search	86
2.7 Sending data to a computer on the network (Scan to SMB)	89
Scan to SMB	89
Scan to SMB operations with Windows File Sharing (Mac OS X)/Samba (Linux/Unix)	89
Scan to SMB operations with Windows 98 SE and Windows Me	90
Selecting a destination from the address book	90
Entering addresses directly	92
2.8 Sending data to a server (Scan to FTP)	96
Scan to FTP	96
Selecting a destination from the address book	97
Entering addresses directly	99
2.9 Sending data to a server (WebDAV)	102
WebDAV	102
Selecting a destination from the address book	103
Entering addresses directly	105
2.10 Using Web Service	108
Specifying the scan command from the control panel of the machine	108
Checking the Web Service destinations	110
Searching for a Web Service destination	110
Giving a scan command from a computer	111
2.11 Specifying scan and transmission settings (Scan Settings/Original Settings/Communication Settings)	114
Settings that can be specified	114
Original Type	116
Simplex/Duplex	118
Resolution	119
File Type	120
Density	124
Separate Scan	125
Color (Quality Adjustment)	125
Background Removal (Quality Adjustment)	127
Sharpness (Quality Adjustment)	128
Frame Erase (Erase)	130
Book Copy (Book Scan)	132
Scan Size (Application)	134
Annotation (Application)	138
Date/Time (Application)	139
Page Number (Application)	143
Stamp (Application)	147
Header/Footer (Application)	151
Send & Print (Application)	155
Document Name	158
Original Settings	159
E-Mail Setting	162
URL Notification Setting	164
E-Mail Encryption	165
Digital Signature	166
3 Specifying Utility mode parameters	168
3.1 Settings that can be specified from Utility mode	168
Utility mode parameters	168
Other related parameters	169
PageScope Web Connection	169
3.2 Displaying settings screens	170
Displaying the Create One-Touch Destination screen	170
Displaying the User Settings screen	172
Displaying the Administrator Settings screen	173
3.3 Registering an address book destination	176
E-Mail destination	176
User Box	179
PC (SMB)	183
FTP	188
WebDAV	193
3.4 Registering a group destination	198
3.5 Specifying e-mail settings	201
Subject	201
E-Mail Text	202
3.6 Limiting Access to Destinations	205
Limiting Access to Destinations	205
Specifying limited access settings	205
3.7 Custom Display Settings	209
Default Tab	209
Program Default	210
Address Book Index Default	211
Shortcut Key	212
Default Address Book	213
Search Option Settings	214
3.8 Scan/Fax Settings	215
JPEG Compression Level	215
Black Compression Level	216
TWAIN Lock Time	217
Default Scan/Fax Settings	219
Compact PDF/XPS Compression Level	220
Color TIFF Type	221
3.9 Reset Data After Job	223
3.10 Header/Footer Settings	225
Registering headers/footers	225
Deleting headers/footers	230
3.11 Printing registered destination lists	232
Address Book List	232
Group List	234
Program List	235
E-Mail Subject/Text List	237
3.12 Open API Settings	239
Access Setting	239
Port Number	240
SSL	243
Authentication	244
4 Network Settings	247
4.1 Available Network Settings parameters	247
4.2 Network settings with external server authentication	249
When SSL is installed	250
Using Active Directory	250
Using NTLM v1 and NTLM v2	255
Using Novell NDS	257
Using LDAP	259
4.3 TCP/IP Settings	262
Displaying the TCP/IP Settings screen	263
IP Settings	264
DNS Host	265
DNS Domain	267
DNS Server Settings	268
RAW Port Number	270
IP Filtering (Permit Access)	272
IP Filtering (Deny Access)	273
IPv6 Settings	275
IKE Settings (IPsec Settings)	277
IPsec SA Settings (IPsec Settings)	279
Peer (IPsec Settings)	281
4.4 NetWare Settings	284
IPX Settings	284
NetWare Print Settings	285
User Authentication Setting (NDS)	289
4.5 http Server Settings	291
Support Information	294
Printer Information	295
4.6 FTP Settings	298
FTP TX Settings	298
FTP Server Settings	300
4.7 SMB Settings	302
Client Settings	302
Print Setting	303
WINS Settings	305
Direct Hosting Setting	306
4.8 LDAP Settings	309
Enabling LDAP	309
Setting Up LDAP	310
Default Search Settings	317
4.9 E-Mail TX (SMTP)	319
SMTP Server Address	324
SMTP Authentication	326
4.10 E-Mail RX (POP)	329
POP Server Address	333
4.11 S/MIME Communication Settings	335
Before specifying settings to use S/MIME	335
Specifying S/MIME communication settings	336
Specifying S/MIME communication settings	337
4.12 SNMP Settings	340
SNMP v1/v2c Settings	342
SNMP v3 Settings	345
4.13 AppleTalk Settings	351
4.14 Bonjour Settings	352
4.15 TCP Socket Settings	353
TCP Socket	353
TCP Socket (ASCII Mode)	355
4.16 WebDAV Client Settings	357
4.17 WebDAV Server Settings	360
4.18 Web Service Settings	361
Web Service Common Settings	361
Scanner Settings	362
4.19 Device Setting	364
4.20 Time Adjustment Setting	366
NTP server address	367
4.21 Status Notification Setting	369
Specifying an IP address	369
Specifying an IPX address	372
Specifying an e-mail address	374
Notification Item	376
4.22 Total Counter Notification Settings	377
Notification Schedule Setting	378
Address Setting	380
4.23 PING Confirmation	382
4.24 SLP Setting	384
4.25 LPD Setting	385
4.26 Prefix/Suffix Setting	386
ON/OFF Setting	386
Prefix/Suffix Setting	387
4.27 Action for Invalid Certificate	390
5 Scan function troubleshooting	393
5.1 Troubleshooting	393
If an error message appears when connecting to the machine from a computer	393
If “SMTP cannot be used.” or “FTP cannot be used.” appears	393
If the HDD Ready indicator indicates an HDD malfunction	393
5.2 Network error message list	394
6 Appendix	396
6.1 Product specifications	396
Scanning functions	396
Network Functions	397
6.2 Entering text	398
Enlarging the keyboard	400
To type text	401
List of Available Characters	401
6.3 Glossary	402
7 Index	410
A to F	410
G to R	411