Konica Minolta bizhub C550 bizhub C550 Network Fax Operations User Manual - Page 134

Troubleshooting 4 4.3 Fax cannot be received If the fax cannot be received, refer to the following table, and then perform the indicated operations. If the fax still cannot be received correctly, even after performing the described operations, contact your service representative. ! Detail The Internet Fax RX Error Report is printed out in cases such as reception of unsupported file types. For details on the Internet Fax RX Error Report, refer to "Internet Fax RX Error Report" on page 10-13. When Nxx type error code is displayed, refer to "Error Messages" on page 4-7. For details on the troubleshooting procedures for original misfeed, paper misfeed, poor print quality, or empty toner, refer to the User's Guide [Copy Operations]. Symptoms Fax cannot be received Checkpoints Is the paper loaded? Is the paper blocked? Is the toner empty? Is the network cable connected correctly? Is there memory shortage or inadequate hard disk capacity? Remedy When the paper load icon lights up and there is no paper, the received original is stored in the memory. Load the paper. For the details on the paper loading operation, refer to the User's Guide [Copy Operations]. If there is a paper misfeed, the received document is stored in the memory. Remove the blocked paper. For the details on the paper misfeed, refer to the User's Guide [Copy Operations]. Fax cannot be received if the toner is empty. Replace the toner cartridge immediately. For the details on the toner cartridge replacement, refer to the User's Guide [Copy Operations]. Check the network cable connection and connect properly if it is disconnected. Check the remaining capacity of memory and the hard disk. If the remaining capacity is inadequate, fax cannot be received or it cannot be printed even if it is be received. C550 4-5