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Error Messages, Transmission System Error Code

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Troubleshooting 4 4.4 Error Messages If there is a machine malfunction, the error screen appears with one of the following error messages. Refer to the following table, and then perform the indicated operations. If the correct transmission is still not possible even after performing the described operations, contact your service representative. Transmission System Error Code Code N10 N11 N12 N13 N14 N15 N16 N17 Type Connection error Error contents Redial ON or OFF Connection er- OFF ror in recipient's machine Connection error Connection error Connection OFF with the Recipi- ent's machine rejected Telephone line ON disconnection Connection er- No network re- OFF ror sponse Protocol error Mail distribu- OFF tion error Protocol error Protocol error Recipient's ma- ON chine connection reset One's own net- ON work is busy Protocol error Communica- OFF tion time out Remedy • Check the status of the recipient's machine. • Check the network settings of this machine. • Check with the network administrator that the network is operating normally. The reception was rejected. Check the status of the recipient's machine. Check whether a network error exists, such as an unplugged cable. • Check the status of the recipient's machine. • Check the network settings of this machine. • Check with the network administrator that the network is operating normally. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. C550 4-7

Section	Page
Contents	2
Introduction	14
ACKNOWLEDGEMENT:	14
COPYRIGHT	14
EXEMPTION	14
Special Notice to User	15
For Canada	15
For U.S.A.	15
For New Zealand	17
For Europe	18
Available features	19
Confirming whether the original is scanned or not	19
Sending after erasing shadows	20
Specifying a scanning area size on the original	20
Sending originals of different sizes with one operation	21
Sending an original with fold lines	21
Sending long originals	22
Sending double-paged originals	22
Specifying the binding position of double-sided originals	23
Sending after adjusting the density of background color	23
Sending after emphasizing character edges	24
Sending a color fax	24
Prohibiting the print out of received originals (Memory RX function)	24
Explanation of manual conventions	25
Descriptions of original documents and paper	27
User’s guides	28
Printed manuals	28
User’s Guide CD manuals	28
1 Before use	31
1.1 Precautions (Internet Fax)	31
System requirements	31
E-mail transmission and reception	31
1.2 Precautions (IP Address Fax)	32
1.3 Features of Internet Fax	33
1.4 Features of IP Address Fax	34
1.5 Using the control panel	35
Control panel	35
Screen displayed by Network Fax function	38
1.6 Initial Settings	40
Required Settings (Internet Fax)	40
Required Settings (IP Address Fax)	41
1.7 Convenient function settings	42
1.8 User authentication and account track	43
With user authentication (machine authentication)	43
With user authentication (external server authentication)	43
With account track	44
2 Transmission	46
2.1 General fax operation (Internet Fax)	46
Sending an internet fax	46
2.2 General fax operation (IP Address Fax)	52
Sending an IP Address Fax	52
2.3 Loading the original	57
Loading the original into the ADF	57
Loading the original on the original glass	58
Faxing a multi-page original from the original glass	58
Sending the original using both ADF / Original glass	60
2.4 Specifying transmission color settings (IP Address Fax)	62
Specifying transmission color settings	62
2.5 Specifying the scan conditions	64
Specifying Scan Settings	64
Original Type	65
Simplex/Duplex	66
Resolution	66
Density	67
2.6 Specifying only one destination	68
Specifying from registered destination	68
Searching the registered destination (Search text button)	69
Searching the registered destination (Address Type)	70
Searching the registered destination (Detail Search)	71
Specifying by direct input	74
Performing an LDAP search (Search)	76
Performing an LDAP search (Advanced Search)	78
2.7 Specifying multiple destinations (broadcast transmission)	81
Specifying multiple destinations (By registered destination and direct input)	82
Specifying multiple destinations (by Group button)	82
2.8 Send a fax with Program destination	84
Sending a fax after specifying program destination	84
2.9 Checking the settings	87
To check the settings	87
2.10 Operations while scanning	91
If original size cannot be detected	91
When memory overflows	92
Auto rotation of original	92
2.11 When unable to send fax	93
Redial	93
Auto redial function	93
Redial confirmation screen	94
Manual redial (Current Jobs List)	95
2.12 Reserving the transmission	96
2.13 Stopping the transmission	98
Stopping during transmission	98
2.14 Checking the transmission reservation job	99
2.15 Checking the communication result	100
To check the communication result	101
2.16 Fax Header Settings	103
2.17 Faxing after previewing	105
Preview screen	105
Zoom	106
Page Rotation	107
View Finishing	108
Change Setting	108
Previewing	109
3 Reception	113
3.1 Reception (Internet Fax)	113
Auto-acquisition	113
Manual acquisition	114
3.2 Reception (IP Address Fax)	115
3.3 When unable to receive fax	116
3.4 Temporary memory reception	117
3.5 Maintaining a record during reception	118
Reduction printing	118
Printing by reducing to fit the paper	119
Printing to equal size	125
Method of printing during reception	126
3.6 Footer setting	128
4 Troubleshooting	131
4.1 Fax cannot be sent (Internet Fax)	131
4.2 Fax cannot be sent (IP Address Fax)	133
4.3 Fax cannot be received	134
4.4 Error Messages	136
Transmission System Error Code	136
Reception system error code	137
4.5 If “Contact your Service Rep.” is displayed (Service Call)	139
5 Specifications	142
5.1 Specifications (Internet Fax)	142
5.2 Specifications (IP Address Fax)	144
6 Useful transmission functions	146
6.1 List of functions on the Settings screen	146
Scan Settings	146
Original Settings	148
Communication Settings	149
6.2 Sending a fax after adjusting the density of background color (Background Removal)	150
Background Removal	150
Sending the fax after adjusting the background	150
6.3 Sending the fax after accentuating the text edges (Sharpness)	153
Sharpness	153
Sending the fax after adjusting the sharpness	153
6.4 Sending the fax after erasing shadows (Frame Erase)	156
Frame Erase	156
Sending a fax after setting the Frame Erase	156
6.5 Sending double-paged originals page by page from right to left (Book Copy)	160
Book Copy	160
Sending the fax after specifying book scanning	160
6.6 Sending a fax with the specified original scanning area (Scan Size)	166
Scan Size	166
Sending the fax by specifying the scan size	166
6.7 Copying the original at the same time as sending the Fax (Send & Print)	170
Send & Print	170
Sending the fax after specifying Send & Print	170
6.8 Confirming that the original is scanned (TX Stamp)	172
TX Stamp	172
Sending the fax after specifying TX Stamp	173
6.9 Sending a fax after specifying the filename of the scanned data (Document Name)	175
Original Name	175
Sending the fax after specifying Original Name	175
6.10 Sending an original of varying sizes by a single operation (Mixed Original)	177
Mixed Original	177
Sending the fax after specifying Mixed Original setting	177
6.11 Sending an original with folds (Z-Folded Original)	180
Z-Folded Original	180
Sending the fax after specifying Z-Folded Original setting	180
6.12 Sending a long original (Long Original)	182
Long Original	182
Sending the fax after specifying Long original	182
6.13 Specifying the binding position (Binding Position)	184
Binding Position	184
Specifying binding positions	184
6.14 Faxing by reducing the effect of dust from the left partition glass (Despeckle)	187
About the Despeckle	187
To fax in the Despeckle mode	187
6.15 Sending the fax after reconfirming the destination (Destination Check Display Function)	189
Destination Check Display Function	189
Sending a fax after reconfirming the destination	189
6.16 Sending a fax after specifying the E-mail Subject or Body (E-mail settings)	191
E-mail Settings	191
Sending a Fax after specifying the E-mail Settings	191
6.17 Specifying the way of adding the transmission source information (Fax Header Settings)	195
Fax Header Settings	195
Specifying the Fax Header Settings	195
7 Useful reception functions	199
7.1 Handling Originals received by memory	199
Printing received documents	199
Deleting received documents	200
7.2 Printing at the time of reception	201
When [Duplex Print (RX)] is set to [ON]	201
8 Registering/Settings	203
8.1 Displaying the fax registration screen	203
Displaying Create One-Touch Destination screen	203
8.2 Registering the Address Book	205
Registering the E-mail address in Address Book	205
Registering IP Addresses in Address Book	208
Registering in Address Book from Destination Setting screen	211
Changing the Address Book	215
Deleting Address Book destinations	216
8.3 Registering Group destinations	219
Registering Group destinations	220
Changing Group destinations	222
Deleting registered Group destinations	223
8.4 Registering Program destinations	225
Registering program destinations	225
Deleting program destinations	229
8.5 Changing the destination level (Apply Levels/Groups to Destinations)	231
Apply Levels/Groups to Destinations settings	231
Changing destination levels	232
8.6 Registering E-mail subject and text	235
Registering E-mail subject	235
Changing E-mail subject	237
Setting initial value of E-mail subject	240
Deleting E-mail subject	241
Registering E-mail text	243
Changing E-mail text	245
Setting initial value of E-mail text	247
Deleting E-mail text	248
8.7 Setting Memory RX User Box	250
9 Utility mode	252
9.1 Utility mode operation	252
Displaying User Settings screen	253
Exiting User Settings screen	253
Displaying Administrator Settings screen	254
Exiting the Administrator Settings screen	255
9.2 Utility mode list	256
User Settings > Custom Display Settings > Fax/Scan Settings	256
User Settings > Custom Display Settings > FAX Active Screen	257
User Settings > Custom Display Settings > Search Option Settings	257
User Settings > Scan/Fax Settings > Default Scan/Fax Settings	257
Administrator Settings > System Settings > Power Save Settings	258
Administrator Settings > System Settings > Restrict User Access > Restrict Access to Job Settings > Registering and Changing Address	258
Administrator Settings > System Setting > Restrict User Access > Restrict Operation > Restrict Broadcasting	258
Administrator Settings > System Settings > Reset Settings > Job Reset > Next Job > Reset Data After Job	258
Administrator Settings > System Settings > Stamp Settings	259
Administrator Settings > Administrator/Machine Settings > Administrator Registration	259
Administrator Settings > Administrator/Machine Settings > Input Machine Address	259
Administrator Settings > User Authentication/Account Track > Limiting Access to Destination	259
Administrator Settings > Network Settings > TCP/IP Settings	261
Administrator Settings > Network Settings > E-Mail Settings > E-Mail TX (SMTP)	261
Administrator Settings > Network Settings > E-Mail Settings > E-Mail RX (POP)	262
Administrator Settings > Network Settings > Network Fax Settings	262
Administrator Settings > Network Settings > Network Fax Settings	263
Administrator Settings > Fax Settings > Header Information	263
Administrator Settings > Fax Settings > Header/Footer Position	264
Administrator Settings > Fax Settings > Line Parameter Settings	264
Administrator Settings > Fax Settings > TX/RX Settings	265
Administrator Settings > Fax Settings > Function Settings > Function ON/OFF Setting	266
Administrator Settings > Fax Settings > Function Settings > Memory RX Settings	266
Administrator Settings > Fax Settings > Report Settings	267
Administrator Settings > Fax Settings > Network Fax Settings	268
Administrator Settings > Fax Settings > Job Settings List	268
Administrator Settings > Security Settings > Security Details > Manual Destination Input	269
Administrator Settings > Security Settings > Security Details > Restrict Fax TX	269
Administrator Settings > Security Settings > Security Details > Hide Personal Information	269
Administrator Settings > Security Settings > Security Details > Display Active Log	269
9.3 Setting the initial state of Fax/Scan screen (Scan/Fax Settings) is set.	270
Scan/Fax Settings	271
9.4 Setting the screen during fax operation (FAX Active Screen)	273
Setting the FAX Active Screen	273
9.5 Specifying differentiation of uppercase/lowercase letters when searching destinations (Search Option Settings)	276
Search Options Settings	276
9.6 Setting initial setting value of fax function (Default Scan/Fax Settings)	278
Default Scan/Fax Settings	278
9.7 Specifying the power save transition conditions (Enter Power Save Mode)	280
Setting Enter Power Save Mode	280
9.8 Specifying the prohibitions to cause a change in destination registration (Registering and Changing Address)	283
Specifying Settings for Registering and Changing Address	283
9.9 Setting prohibitions for sending to multiple destinations (Restrict Broadcasting)	285
Setting prohibitions for sending to multiple destinations	285
9.10 Specifying whether to reset the destination and settings (Reset Data After Job)	287
Setting Reset Data After Job	287
9.11 Specifying stamp printing specifications (Stamp Settings)	290
Specifying stamp settings	290
9.12 Protecting the destination information (Limiting Access to Destinations)	293
Registering the Groups	293
Specifying destination level settings	296
9.13 Registering E-mail address of administrator (Administrator Registration)	299
Registering Administrator	299
9.14 Registering E-mail address of this machine (Input Machine Address)	301
Registering machine address	301
9.15 Setting TCP/IP (TCP/IP Settings)	303
Specifying TCP/IP Settings	303
9.16 Specifying E-mail transmission settings (E-Mail TX (SMTP))	306
Specifying E-mail Transmission (SMTP) Settings	307
9.17 Specifying E-mail reception Settings (E-Mail RX (POP))	309
Specifying E-mail RX (POP) Settings	310
9.18 Validating Network Fax function (Network Fax Function Settings)	312
Setting Network Fax Function	312
9.19 Specifying SMTP transmission and reception settings (Network Fax Settings)	315
Specifying SMTP TX and RX Settings	316
9.20 Registering transmission source name and fax number (Header Information)	319
Registering Header Information	319
9.21 Specifying the method of setting the transmission source/reception information (Header/Footer Position)	323
Setting Header/Footer Position	324
9.22 Specifying Transmission/Reception Mode (Line Parameter Settings)	326
Specifying Line Parameter Setting	326
9.23 Settings of transmission and reception mode (TX/RX Settings)	329
Specifying TX/RX Settings	330
9.24 Specifying Function ON/OFF Settings (Function ON/ OFF Setting)	332
Specifying Function ON/OFF Setting	332
9.25 Specifying memory reception settings (Memory RX Settings)	335
Specifying the Memory RX Settings	335
9.26 Specifying Report Printing Methods (Report Setting)	338
Specifying Report Settings	339
9.27 Specifying Network Fax function settings (Network Fax Settings)	341
Specifying Network Fax Settings	342
9.28 Prohibiting the direct input of fax number (Manual Destination Input)	345
Specifying Manual Destination Input settings	345
9.29 Prohibiting the fax sending function (Restrict Fax TX)	347
Specifying Restrict Fax TX settings	347
9.30 Specifying settings such that fax number cannot be displayed (Hide Personal Information)	350
Specifying the Hide Personal Information Settings	350
9.31 Specifying settings such that communication history cannot be displayed (Display Activity Log)	353
Specifying Display Activity Log Settings	353
10 Reports and Lists	357
10.1 Report/List Types	357
Reports	357
Lists	358
10.2 Activity Report	359
Conventions of Activity Report	359
Auto printing	361
Manual Printing	362
10.3 TX Result Report	364
Conventions of communication result report	364
Manual Printing	365
Auto printing	365
10.4 Broadcast Report	366
10.5 Internet Fax RX Error Report	368
10.6 Print MDN Message	369
10.7 Print DSN Message	370
10.8 Print E-Mail Message Body	371
10.9 Speed Dial List (Address Book destination list)	372
Convention of Speed Dial List	372
Printing the Speed Dial List	372
10.10 Group Address List	375
Conventions of Group Address List	375
Printing Group Address List	375
10.11 Program List	378
Conventions of Program List	378
Printing Program List	378
10.12 Title/Text List	381
Explanation of Title/Text list	381
Printing the Title/Text List	381
10.13 Fax Setting List	384
Conventions of Fax Settings List	384
Printing Fax Setting List	386
11 Appendix	389
11.1 Number of stored pages	389
11.2 Entering text	390
Enlarging the keyboard	392
To type text	393
List of Available Characters	393
11.3 Internet fax index	394
11.4 Fax Index	395
12 Index	400
A to F	400
G to R	401

Match case Limit results 1 per page

Troubleshooting

C550

4-7

4.4

Error Messages

If there is a machine malfunction, the error screen appears with one of the

following error messages. Refer to the following table, and then perform the

indicated operations.

If the correct transmission is still not possible even after performing the de-

scribed operations, contact your service representative.

Transmission System Error Code

Code

Type

Error contents

Redial ON or

OFF

Remedy

N10

Connection er-

ror

Connection er-

ror in recipi-

ent’s machine

OFF

•

Check the status of the

recipient’s machine.

•

Check the network set-

tings of this machine.

•

Check with the network

administrator that the

network is operating

normally.

N11

Connection er-

ror

Connection

with the Recipi-

ent’s machine

rejected

OFF

The reception was reject-

ed. Check the status of the

recipient’s machine.

N12

Connection er-

ror

Telephone line

disconnection

Check whether a network

error exists, such as an un-

plugged cable.

N13

Connection er-

ror

No network re-

sponse

OFF

•

Check the status of the

recipient’s machine.

•

Check the network set-

tings of this machine.

•

Check with the network

administrator that the

network is operating

normally.

N14

Protocol error

Mail distribu-

tion error

OFF

Check the recipient’s sta-

tus and then try sending

the fax again.

N15

Protocol error

Recipient’s ma-

chine connec-

tion reset

Check the recipient’s sta-

tus and then try sending

the fax again.

N16

Protocol error

One’s own net-

work is busy

Check the recipient’s sta-

tus and then try sending

the fax again.

N17

Protocol error

Communica-

tion time out

OFF

Check the recipient’s sta-

tus and then try sending

the fax again.