Konica Minolta bizhub PRESS C6000 bizhub PRESS C6000/C7000 IC-601 Network Scan - Page 113

Cannot connect to the scanner

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8.1 Cannot connect to the scanner 8 8 Troubleshooting 8.1 Cannot connect to the scanner If an error message appears when attempting to access the scanner, perform the following checks: 0 Consult your network administrator about your network settings. 1 Check whether the correct IP address of the scanner has been entered. % If the IP address is not correct, enter the correct one. % If the entered IP address is correct, go on to step 2. 2 From the DOS prompt of the PC you use, execute "ping" to the IP address of the address to which a connection is made to check to see if the connection is made properly. % e.g. : C:\>ping 192.168.0.1 % To confirm the IP Address of the copier, contact your network administrator. % If the ping test fails, check whether the copier's main power is switched on, and also check the net- work cable for proper connection. % If the ping test is successful, go on to step 3. 3 Check whether the IP router is correctly set. % If it is not correctly set, set it correctly. % If there is no problem in IP router setup, go on to step 4. 4 Trace the routing to the scanner to check whether there are any error conditions within the network. % If any error conditions are found, eliminate them. % If no error is found and yet the connection to the scanner cannot be established, contact your serv- ice representative. % When the Enhanced Security Mode is ON, a job is unacquirable using applications compatible with TWAIN and HDD TWAIN driver. For details, contact your administrator. bizhub PRESS C7000/C6000 8-2

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bizhub PRESS C7000/C6000
8-2
8.1
Cannot connect to the scanner
8
8
Troubleshooting
8.1
Cannot connect to the scanner
If an error message appears when attempting to access the scanner, perform the following checks:
0
Consult your network administrator about your network settings.
1
Check whether the correct IP address of the scanner has been entered.
%
If the IP address is not correct, enter the correct one.
%
If the entered IP address is correct, go on to step 2.
2
From the DOS prompt of the PC you use, execute "ping" to the IP address of the address to which a
connection is made to check to see if the connection is made properly.
%
e.g. : C:\>ping 192.168.0.1
%
To confirm the IP Address of the copier, contact your network administrator.
%
If the ping test fails, check whether the copier's main power is switched on, and also check the net-
work cable for proper connection.
%
If the ping test is successful, go on to step 3.
3
Check whether the IP router is correctly set.
%
If it is not correctly set, set it correctly.
%
If there is no problem in IP router setup, go on to step 4.
4
Trace the routing to the scanner to check whether there are any error conditions within the network.
%
If any error conditions are found, eliminate them.
%
If no error is found and yet the connection to the scanner cannot be established, contact your serv-
ice representative.
%
When the Enhanced Security Mode is ON, a job is unacquirable using applications compatible with
TWAIN and HDD TWAIN driver.
For details, contact your administrator.