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Kyocera TASKalfa 300i 300i Operation Guide - Page 326

Troubleshooting, Press Status Key, KYOCERA, COMMAND, CENTER, Operation, Guide, Unblock

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Troubleshooting Symptom Printouts from the document processor have black lines. Printouts are wrinkled. Cannot print. Documents are printed improperly. While the operation panel was being used, the keys locked up and do not respond when pressed. Cannot print with USB memory. When displaying an image sent from the machine on the PC, an image size is shrunk vertically or horizontally. Checkpoints Is the slit glass dirty? Is the paper separator of the paper feed unit dirty? Is the paper damp? Is the paper set in a proper orientation? Is the machine plugged in? Is the machine powered on? Is the printer cable connected? Was the machine powered on before the printer cable was connected? Is Press Status Key... displayed at the top of the screen? Are the application software settings at the PC set properly? Is the operation panel locked? Was the USB memory formatted with a machine other than this machine? Is the USB host blocked? Check that the USB memory is securely plugged into the machine. Have you selected 200×100dpi Normal or 200×400dpi Super Fine for the scan resolution? Corrective Actions Clean the slit glass. Clean the paper separator. Replace the paper with new paper. Change the orientation in which the paper is positioned. Plug the power cord into an AC outlet. Turn on the main power switch. Connect the correct printer cable securely. Power on the machine after connecting the printer cable. Press the Status/Job Cancel key, [Printing Jobs], and then [Resume All Print Jobs] to restart printing. Check that the printer driver and application software settings are set properly. Check the panel lock setting in COMMAND CENTER and change the setting if necessary. Format the USB memory with this machine. Select Unblock in the USB host settings. - Select a scan resolution other than 200×100dpi Normal or 200×400dpi Super Fine when sending an image. Reference Page 9-3 9-4 2-21 - - 3-2 2-3 2-3 - - KYOCERA COMMAND CENTER Operation Guide 6-20 8-72 - - 10-4

Section	Page
Included Guides	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	8
To make copies	8
To print	8
To send documents	9
To send a FAX	10
Caution / Warning Labels	11
Installation Precautions	12
Environment	12
Other precautions	12
Power supply/Grounding the machine	13
Other precautions	13
Handling of plastic bags	13
Precautions for Use	14
Cautions when using the machine	14
Other precautions	15
Cautions when handling consumables	16
Other precautions	16
SAFETY OF LASER BEAM (USA)	17
Safety Instructions Regarding the Disconnection of Power (the United States)	19
Legal Restriction on Copying/Scanning	21
Legal and Safety Information	23
Legal Information	24
Regarding Trade Names	25
Energy Saving Control Function	29
Automatic 2-Sided Copy Function	29
Paper Recycling	29
Energy Star (ENERGY STAR®) Program	29
About this Operation Guide	30
Conventions in This Guide	31
Description of Operation Procedure	31
Originals and Paper Sizes	32
Icons on the Touch Panel	32
1 Part Names	33
Operation Panel	34
Machine	36
2 Preparation before Use	39
Check the Accessories	40
Documents Contained in the Included CD-ROM	40
Determining the Connection Method and Preparing Cables	41
Connection Example	41
Preparing Necessary Cables	42
Connecting Cables	43
Connecting LAN Cable (Optional)	43
Connecting USB Cable	44
Connecting the Power Cable	44
Power On/Off	45
Power On	45
Power Off	46
Low Power Mode and Auto Low Power Mode	47
Sleep and Auto Sleep	48
Adjusting the Operation Panel Angle	49
Switching the Language for Display [Language]	49
Setting Date and Time	50
Network Setup (LAN Cable Connection)	52
TCP/IP (IPv4) Setup (by Entering IP Addresses)	52
AppleTalk Setup	54
Installing Software	55
COMMAND CENTER (Settings for E-mail)	56
Sending E-mail	57
Loading Paper	59
Before Loading Paper	59
Loading Paper in the Cassettes	60
Loading Paper in the Multi Purpose Tray	62
Loading Envelopes	64
Specifying Paper Size and Media	66
Loading Originals	70
Placing Originals on the Platen	70
Loading Originals in the Document Processor	72
Original placement indicator	73
3 Basic Operation	75
Login/Logout	76
Enter key and Quick No. Search key	77
Using the Enter () key	77
Using the Quick No. Search () key	77
Touch Panel Display	78
Display for Originals and Paper	78
Original Preview	79
Copying	80
Adjusting Density	81
Selecting Image Quality	82
Zoom Copying	83
Duplex Copying	85
Collate/Offset Copying	87
Reserve Next	89
Interrupt Copy	90
Staple	91
Printing - Printing from Applications	93
Sending	95
Send as E-mail	96
Send to Folder (SMB)/Send to Folder (FTP)	97
Confirmation Screen of Destinations	101
Specifying Destination	102
Choosing from the Address Book	102
Choosing by One Touch Key	104
Choosing by Speed Dial	104
Sending to Different Types of Destinations (Multi Sending)	104
Using Document Box	105
What is Document Box?	105
Basic Operation for Document Box	107
Custom Box List	108
Document List	109
Viewing/Editing Box Details	110
Previewing Documents/Checking Document Details	111
User Privileges	112
Canceling Jobs	114
Canceling Jobs	114
Quick Setup Screen	115
Functions Available for Registration in the Quick Setup Screen	115
Changing Registration	116
Program (Copying and Sending)	118
Registering Programs	118
Recalling Programs	118
Editing and Deleting Programs	119
Registering Shortcuts (Copy, Send, and Document Box Settings)	120
Adding Shortcuts	120
Editing and Deleting Shortcuts	120
Using the Internet Browser	121
4 Copying Functions	123
Original Size	124
Paper Selection	126
Selecting the Cassette	126
Selecting the Multi Purpose Tray	127
Mixed Sized Originals	129
Supported Combinations of Originals	129
Selecting How to Copy Originals	131
Original Orientation	132
When placing originals on the platen	132
When placing originals on the optional document processor	132
Output Destination	134
Combine Mode	135
2-in-1 Mode	135
4-in-1 Mode	135
Types of Page Boundary Lines	136
Margin/Centering Mode	137
Margin on the Back Side	137
Border Erase	139
Border Erase Sheet	139
Border Erase Book	139
Individual Border Erase	139
Border Erase to Back Page	140
Booklet from Sheets	141
For binding on the left side	141
For binding on the right side	141
For top binding	141
Cover Mode	143
Form Overlay	144
Page Numbering	145
Memo Mode	147
Layout A	147
Layout B	147
Types of Page Boundary Lines	148
Image Repeat/Double Copy	149
EcoPrint	151
Sharpness Adjust	152
Continuous Scan	153
Auto Image Rotation	154
Negative Image	154
Mirror Image	155
Job Finish Notice	156
File Name	157
Priority Override	157
Repeat Copy	158
Selecting Repeat Copy	158
Outputting Repeat Copy Jobs	159
Maximum Number of Repeat Copy Jobs Retained	159
5 Sending Functions	161
Original Size Selection	162
Sending Size Selection	163
Zoom	165
Centering	166
Mixed Sized Originals	167
1-sided/2-sided Selection	170
Original Orientation	171
File Format	172
File Separation	173
PDF Encryption Functions	174
Image Quality	176
Adjusting Density	177
Scan Resolution	178
Sharpness	179
Background Density Adjustment	180
Color / Grayscale / Black and White Selection	181
Continuous Scan	182
Border Erase	183
Border Erase to Back Page	184
Enter Document Name/File Name	185
Enter E-mail Subject and Body	186
WSD Scan	187
Job Finish Notice	189
Send and Print	190
Send and Store	190
FTP Encrypted TX	191
Color Type	191
About Color Profiles	192
Selecting a color profile compatible with this device	192
6 Document Box	193
Using a Custom Box	194
Creating a New Custom Box	194
Storing Documents	196
Printing Documents	197
Sending Documents	198
Form Overlay from Custom Boxes	199
Editing Documents	200
Deleting Documents	203
Using a Job Box	204
Private Print/Stored Job Box	204
Quick Copy/Proof and Hold Print Box	205
Repeat Copy Box	207
Form for Form Overlay Box	209
Printing Documents Stored in Removable USB Memory	212
Limitations	212
Printing	212
Removing USB Memory	213
Saving Documents to USB Memory (Scan to USB)	214
Storing Documents	214
7 Status / Job Cancel	215
Checking Job Status	216
Available Status Screens	216
Displaying Status Screens	216
Checking the Detailed Information of Jobs	221
Checking Job History	223
Available Job History Screens	223
Displaying Job History Screen	223
Checking the Detailed Information of Histories	224
Sending the Job Log History	225
Setting the destination	225
Automatic Job Log History Transmission	225
Manual Job Log History Transmission	226
Setting E-mail Subject	226
Pause and Resumption of Jobs	227
Canceling of Jobs	227
Priority Override for Waiting Jobs	228
Reordering Print Jobs	228
Checking the Remaining Amount of Toner and Paper	229
Device/Communication	230
Displaying Device/Communication Screen	230
Check of Device Status	230
Configuring the Devices	231
Removing the USB Memory	231
Canceling FAX Communication	232
8 Default Setting (System Menu)	233
Common Settings	234
Switching the Language for Display [Language]	234
Default Screen	234
Sound	235
Original/Paper Settings	236
Switching Unit of Measurement	243
Error Handling	244
Paper Output	245
Orientation Confirmation	246
Function Defaults	246
Copy Settings	257
Paper Selection	257
Auto Paper Selection	257
Auto % Priority	258
Reserve Next Priority	258
Preset Limit	259
Quick Setup Registration	259
Sending Settings	260
Quick Setup Registration	260
Destination Check before Send	261
Color Type	261
Entry Check for New Destination	262
Setting the Default Send Screen	262
Document Box Settings	263
Registering / Editing Box	263
Default Setting	263
Job Box	263
Quick Setup Registration	263
Printer Settings	265
Emulation	265
EcoPrint	266
Override A4/Letter	266
Duplex	267
Copies	267
Orientation	267
Form Feed Timeout	268
LF Action	268
CR Action	269
Paper Feed Mode	269
Printing Reports/Sending Notice	270
Printing Reports	270
Send Result Report	271
Report for Job Canceled before Sending	272
Adjustment/Maintenance	273
Copy Density Adjustment	273
Send/Box Density Adjust	273
Print Density	274
Drum Refresh	274
Auto Drum Refresh	274
Correcting Fine Black Lines	275
System Initialization	276
Display Brightness	276
Silent Mode	276
Auto Color Correction	276
Gray Adjustment	277
Date/Timer	278
Date/Time	278
Date Format	278
Time Zone	279
Auto Panel Reset	279
Low Power Timer	280
Auto Sleep	280
Auto Error Clear	281
Interrupt Clear Timer	282
Editing Destination (Address Book/Adding One Touch Keys)	283
Adding a Destination	283
Editing a Destination	286
Adding a Destination on One Touch Key	287
Sort Settings	289
Narrow Down Settings	289
Internet Browser Setup	290
Internet Browser Setting	290
Browser Preferences	290
Proxy Settings	291
Applications	292
Installing Applications	292
Activating/Deactivating Application	293
Launching Applications	293
Deleting Applications	294
System Initialization	295
Restarting the System	295
Network Setup	296
Checking Host Name	296
TCP/IP (IPv4) Setup	296
TCP/IP (IPv6) Setup	296
Protocol Detail	298
NetWare Setup	299
AppleTalk Setup	300
WSD Scan Setup	300
WSD Print Setup	300
Secure Protocol	301
SSL Setup	301
IPP Security Setup	301
HTTP Security Setup	301
LDAP Security Setup	302
IPSec Setting	303
LAN Interface Setup	303
Interface Block Setting	304
USB Host (USB memory slot setting)	304
USB Device (USB interface setting)	304
Optional interface (Optional interface card setting)	304
Security Level (Security Level setting)	305
Document Guard Setting	305
Optional Functions	307
Overview of the Applications	307
Starting Application Use	307
Checking Application Details	308
Accessibility Display (Enlarged Touch Panel Display)	308
9 Maintenance	309
Cleaning	310
Original Cover / Glass Platen	310
Slit Glass/Dual scanning area	311
Separator	312
Transfer Roller	313
Toner Container and Waste Toner Box Replacement	315
10 Troubleshooting	323
Solving Malfunctions	324
Responding to Error Messages	328
Alphanumeric	328
Responding to Send Error	333
Responding to Authentication Server Connection Error	336
Responding to an Attention Indicator Flashes	336
Clearing Paper Jams	337
Jam Location Indicators	337
Precautions with Paper Jams	338
Cassette 1	338
Cassette 2	339
Optional Cassettes 3 and 4	340
Multi Purpose Tray	341
Inside the Left Covers 1, 2 and 3	342
Duplex Unit	343
Duplex Unit and Cassette 1	344
Paper Feed Unit	345
Optional Document Processor	347
Optional Document Finisher	348
Built-in Finisher	349
Job Separator	352
11 Management	353
User Login Administration	354
First User Login Administration	354
Enabling/Disabling User Login Administration	354
Login/Logout	355
Changing User Properties	359
Unknown login user name Job	361
Group Authorization Settings	362
Job Accounting	366
First Job Accounting Setup	366
Enabling/Disabling Job Accounting	366
Login/Logout	367
Adding an Account	368
Managing Accounts	369
Managing the Copier/Printer Counts	370
Restricting the Use of the Machine	370
Default Counter Limit	373
Counting the Number of Pages Printed	375
Printing an Accounting Report	378
Unknown Account ID Jobs	379
Checking and Printing Counter	379
Data Security Kit Operations	379
Appendix	381
Optional Equipment	382
Overview of Optional Equipment	382
Document Processor	384
Paper Feeder	384
Document Finisher	384
Built-in Finisher	384
Adding Staples	385
Clearing Staple Jams	387
Job Separator	388
Key Counter	388
Inserting the Key Counter	388
FAX Kit	389
Expansion Memory	389
Data Security Kit	389
Printed Document Guard Kit	389
Character Entry Method	390
Entry Screens	390
Entering Characters	392
Paper	393
Cassettes and the optional paper feeder	393
Multi Purpose tray (MP tray)	393
Basic Paper Specifications	393
Choosing the Appropriate Paper	394
Special Paper	397
Specifications	401
Machine	401
Printer	403
Scanner	403
Document Processor (option)	404
Paper Feeder (option)	404
Document Finisher (option)	405
Job Separator (option)	405
Built-in Finisher	406
Glossary	407

Match case Limit results 1 per page

Troubleshooting

10-4

Printouts from the

document processor

have black lines.

Is the slit glass dirty?

Clean the slit glass.

9-3

Printouts are

wrinkled.

Is the paper separator of the

paper feed unit dirty?

Clean the paper separator.

9-4

Is the paper damp?

Replace the paper with new paper.

2-21

Is the paper set in a proper

orientation?

Change the orientation in which the

paper is positioned.

—

Cannot print.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Is the machine powered on?

Turn on the main power switch.

3-2

Is the printer cable

connected?

Connect the correct printer cable

securely.

2-3

Was the machine powered

on before the printer cable

was connected?

Power on the machine after

connecting the printer cable.

2-3

Press Status Key

...

displayed at the top of the

screen?

Press the Status/Job Cancel key,

[Printing Jobs], and then [Resume

All Print Jobs] to restart printing.

—

Documents are

printed improperly.

Are the application software

settings at the PC set

properly?

Check that the printer driver and

application software settings are

set properly.

—

While the operation

panel was being used,

the keys locked up

and do not respond

when pressed.

Is the operation panel

locked?

Check the panel lock setting in

COMMAND CENTER and change

the setting if necessary.

KYOCERA

COMMAND

CENTER

Operation

Guide

Cannot print with USB

memory.

Was the USB memory

formatted with a machine

other than this machine?

Format the USB memory with this

machine.

6-20

Is the USB host blocked?

Select

Unblock

in the USB host

settings.

8-72

Check that the USB memory

is securely plugged into the

machine.

—

When displaying an

image sent from the

machine on the PC, an

image size is shrunk

vertically or

horizontally.

Have you selected

200×100dpi Normal or

200×400dpi Super Fine for

the scan resolution?

Select a scan resolution other than

200×100dpi Normal or 200×400dpi

Super Fine when sending an

image.

—

Symptom

Checkpoints

Corrective Actions

Reference

Page