LG A907GMS Owners Manual - Page 19

Before Calling for Service Save time and money by checking the following before calling for service. Symptom The vacuum does not operate. Suction is weak. Vacuum won't charge. Hot air blowing out of the vacuum. A strange odor is coming from the vacuum. The vacuum is too loud. The unit powers off too soon. The rotating brush does not rotate. Cause Battery is dead. Vacuum is powered off. Dust bin is full. Filter is clogged. Foreign object on brush or in inlet port. Power adapter is not connected to the charging station. Power cord is unplugged. Charging terminals are dirty. Motor is cooling. The vacuum is less than 3 months old. The dust bin is full. The filter is dirty. The pre-filter was installed while damp or wet. The exhaust filter was installed while damp or wet. Running vacuum in Turbo mode. The battery is not fully charged. The product body, extension wand or nozzle is clogged or dirty. The brush is not installed properly. The brush is clogged or dirty. Solution • Charge the battery. • Press the power button to power on the vacuum. • Empty the dustbin. • Clean the pre-filter. If suction is still weak after cleaning the pre-filter, call for service. • Remove foreign objects. • Plug the adapter firmly into the charging station. • Plug the power cord securely into the outlet. • Clean off the charging terminals with a dry cloth. • If the vacuum is otherwise running normally, the hot air is from the motor cooling and is normal. • The cleaner may emit a smell of rubber for about 3 months after purchase. • The dust in the dust bin may have an odor. Empty the dust bin and clean it. • Clean the pre-filter and exhaust filter regularly. • Wash the pre-filter thoroughly under running water and allow it to dry completely before reinstalling it. • Wash the exhaust filter thoroughly under running water and allow it to dry completely before reinstalling it. • If the vacuum is otherwise working fine, the noise is likely just from the motor running at high speed. • Fully charge the battery before using the vacuum. If the problem persists even with a fully charged battery, call for service. • Remove the foreign objects from the product body, Extension wand, or Inlet port. • Remove the brush and reattach it. • Remove dirt or foreign objects from the brush. 19