LG BD390 Owner's Manual (English) - Page 70

BD390V-N_BUSALLV_MFL62344757 9/30/09 9:53 AM Page 70 Troubleshooting Symptom Possible Cause Correction BD-Live feature does not work. • The internal Flash Memory does not have enough space. • Change the [BD Storage Select] to [USB Storage] or format the internal Flash Memory using [BD Storage Clear] option in the [Setup] menu. • Internet connection is not established. • Ensure that the unit is correctly connected to the local area network and can access the internet (see pages 20-23). • Your broadband speed is not fast enough to use the BD-Live features. • Contact your Internet Service Provider (ISP) and increase the broadband speed is recommended. • The [BD-LIVE connection] option in the [Setup] menu is set to [Prohibited]. • Set the [BD-LIVE connection] option to [Permitted]. Streaming video services (such as YouTube, etc.) often stop or "buffer" during playback. • Your broadband service speed may not be fast enough to stream video services (such as YouTube, etc.) • Contact your Internet Service Provider (ISP) and increase the broadband speed is recommended. The YouTube ID is not automatically stored in the ID list. • The ID list is full. • Delete one of the stored IDs and sign in with the ID again. Shared folder or files from the media server are not displayed on the [My Media] menu. • The firewall or anti-virus software on your media server • Turn off the firewall or anti-virus software running on your is running. media server. • The folders or files have been added or removed after • Rescan the shared folder on your media server. a directory has been indexed already. The shared files from DLNA media server are not played on the [My Media] menu. • Shared file is not playable file on the player. • See "File requirement" on page 48. 70