Lacie 300727 User Manual - Page 31

Mac Troubleshooting - drivers

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LaCie d2 DVD±RW Drive User Manual Troubleshooting page 30 5.1. Mac Troubleshooting Problem The drive is not recognized by the computer Question Solution Does your computer's configuration meet the minimum system requirements for use with this drive? See section 1.1, Minimum System Requirements. Is the drive's power supply connected and the drive turned on? Make sure that the power supply is properly connected (see section 2.2, Connecting the Power Supply), and that the outlet the power supply is connected to is also turned on. Did you follow the correct installa- Review the installation steps in sections 2.3, Connecting the USB 2.0 tion steps for the specific interface? Cable and 2.4, Connecting the FireWire 400 Cable. Does the drive's icon appear on the desktop? When there is a CD or DVD disc in the drive, there should be an icon for the LaCie drive on the desktop. Select About This Mac from the Apple menu and click the More Info... button. Check the Hardware category for the LaCie drive. If your device is not listed, follow the rest of the Troubleshooting tips to isolate the problem. Are both ends of the FireWire or USB cable securely attached? • Disconnect the FireWire or USB cable, wait 10 seconds and then reconnect. • Ensure that the FireWire/USB connectors are properly aligned. FireWire/USB cables can only be inserted one way. Make sure that they are correctly oriented. • Check that the FireWire/USB connectors are straight and fully seated int he FireWire/USB ports. • Only use certified FireWire/USB cables, such as the cables provided with your LaCie drive. If you have followed all of these steps and the drive is still not recognized, shut down your computer, wait 3 to 5 minutes, restart your computer and try again. Is the drive connected to the computer through another drive? (FireWire only) Try connecting the drive directly to a FireWire port on the computer. For best performance and reliability, connect the LaCie d2 DVD±RW Drive directly to the computer. Is there a conflict with other device Contact LaCie Customer Support for assistance. See section 6.1, LaCie drivers or extensions? Customer Support Contacts.

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LaCie d2 DVD
±
RW Drive
User Manual
page ³0
Troubleshooting
Problem
Question
Solution
°e drive is not
recognized by the
computer
Does your computer’s configura-
tion meet the minimum system
requirements for use with this
drive?
See
section 1.1, Minimum System Requirements
.
Is the drive’s power supply con-
nected and the drive turned on?
Make sure that the power supply is properly connected (see
section 2.2,
Connecting the Power Supply
), and that the outlet the power supply is
connected to is also turned on.
Did you follow the correct installa-
tion steps for the specific interface?
Review the installation steps in
sections 2.3, Connecting the USB 2.0
Cable
and
2.4, Connecting the FireWire 400 Cable
.
Does the drive’s icon appear on the
desktop?
When there is a CD or DVD disc in the drive, there should be an icon
for the LaCie drive on the desktop. Select
About °is Mac
from the
Apple menu and click the
More Info...
button. Check the Hardware
category for the LaCie drive. If your device is not listed, follow the rest
of the Troubleshooting tips to isolate the problem.
Are both ends of the FireWire or
USB cable securely attached?
Disconnect the FireWire or USB cable, wait 10 seconds and then
reconnect.
Ensure that the FireWire/USB connectors are properly aligned.
FireWire/USB cables can only be inserted one way. Make sure that
they are correctly oriented.
Check that the FireWire/USB connectors are straight and fully
seated int he FireWire/USB ports.
Only use certified FireWire/USB cables, such as the cables pro-
vided with your LaCie drive.
If you have followed all of these steps and the drive is still not rec-
ognized, shut down your computer, wait 3 to 5 minutes, restart your
computer and try again.
•
•
•
•
Is the drive connected to the
computer through another drive?
(FireWire only)
Try connecting the drive directly to a FireWire port on the computer.
For best performance and reliability, connect the LaCie d2 DVD±RW
Drive directly to the computer.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Customer Support for assistance. See
section 6.1, LaCie
Customer Support Contacts
.
5.1. Mac Troubleshooting