Lacie 300727 User Manual - Page 35

Windows 2000 Users, Windows XP and Windows Vista Users

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LaCie d2 DVD±RW Drive User Manual Troubleshooting page 34 Problem The drive is not recognized by the computer. The drive is not running noticeably faster when connected via HiSpeed USB 2.0. The drive is working slowly. DVD-Video playback does not work. Question Solution Have the FireWire/USB drivers been installed correctly and enabled? Windows 2000 Users: Go to Start > Settings > Control Panel > System > Hardware tab > Device Manager button > USB Controller or IEEE 1394 Controller. Click on the + sign next to the controller icon, and you should see your device listed. Windows XP and Windows Vista Users: Go to Start > Control Panel > Performance and Maintenance > System > Hardware tab > Device Manager button > USB Controller or IEEE 1394 Controller. Click on the + sign next to the controller icon, and you should see your device listed. If you still can't see your device, recheck the cables and try the other troubleshooting tips listed here. Are there other USB or FireWire devices connected to the same port or hub? Disconnect any other USB or FireWire devices and see if the drive's performance improves. Is the drive connected to a USB hub? A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make sure your USB hub supports Hi-Speed USB 2.0. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Make sure that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, un-install the drivers and re-install them. Does your computer or operating system support Hi-Speed USB 2.0? See sections 1.1, Minimum System Requirements and 4.8, Data Transfers for more information. Is the drive connected directly to the host computer? Make sure that your drive is connected directly to the computer (see sections 2.3, Connecting he USB Cable or 2.4, Connecting the FireWire 400 Cable for more information). For best performance, avoid daisy-chain configurations and connect devices directly to the computer. For more information, see section 4.8, Data Transfers. Have you installed the appropriate Ensure that the MPEG-2 software has been installed correctly. See the MPEG-2 software decoder? help section of the software program for more information. Has the LaCie drive been set as the default DVD drive in your DVD playback software? Consult the Help section of your DVD playback software for information on how to configure your LaCie drive as your default DVD player. Are you running other software programs simultaneously? Check to see if other programs are running. If so, close them. Depending on your computer's configuration, playback may be possible only if the DVD player software is the only program running.

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LaCie d2 DVD
±
RW Drive
User Manual
page ³´
Troubleshooting
Problem
Question
Solution
°e drive is not
recognized by the
computer.
Have the FireWire/USB driv-
ers been installed correctly and
enabled?
Windows 2000 Users
: Go to Start > Settings > Control Panel > System
> Hardware tab > Device Manager button > USB Controller or IEEE
1394 Controller. Click on the + sign next to the controller icon, and you
should see your device listed.
Windows XP and Windows Vista Users
: Go to Start > Control Panel
> Performance and Maintenance > System > Hardware tab > Device
Manager button > USB Controller or IEEE 1394 Controller. Click on
the + sign next to the controller icon, and you should see your device
listed.
If you still can’t see your device, recheck the cables and try the other
troubleshooting tips listed here.
°e drive is not
running notice-
ably faster when
connected via Hi-
Speed USB 2.0.
Are there other USB or FireWire
devices connected to the same port
or hub?
Disconnect any other USB or FireWire devices and see if the drive’s
performance improves.
Is the drive connected to a USB
hub?
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make sure
your USB hub supports Hi-Speed USB 2.0.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Make sure that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install
the drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB
2.0?
See
sections 1.1, Minimum System Requirements
and
4.8, Data Trans-
fers
for more information.
°e drive is work-
ing slowly.
Is the drive connected directly to
the host computer?
Make sure that your drive is connected directly to the computer
(see
sections 2.3, Connecting he USB Cable
or
2.4, Connecting the
FireWire 400 Cable
for more information). For best performance, avoid
daisy-chain configurations and connect devices directly to the computer.
For more information, see
section 4.8, Data Transfers
.
DVD-Video
playback does not
work.
Have you installed the appropriate
MPEG-2 software decoder?
Ensure that the MPEG-2 software has been installed correctly. See the
help section of the software program for more information.
Has the LaCie drive been set as
the default DVD drive in your
DVD playback software?
Consult the Help section of
your DVD playback software for informa-
tion on how to configure your LaCie drive as your default DVD player.
Are you running other software
programs simultaneously?
Check to see if other programs are running. If so, close them. Depend-
ing on your computer’s configuration, playback may be possible only if
the DVD player software is the only program running.