Lacie 300727 User Manual - Page 32

LaCie d2 DVD±RW Drive User Manual Troubleshooting page 31 Problem Question Solution The drive is not running noticeably faster when connected via HiSpeed USB 2.0. Are there other USB or FireWire devices connected to the same port or hub? Disconnect any other USB or FireWire devices and see if the drive's performance improves. Is the drive connected to a USB hub? A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make sure your USB hub supports Hi-Speed USB 2.0. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Make sure that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, un-install the drivers and re-install them. Does your computer or operating system support Hi-Speed USB 2.0? See sections 1.1, Minimum System Requirements and 4.8, Data Transfers for more information. The drive is working slowly. Is the drive connected directly to the host computer? Make sure that your drive is connected directly to the computer (see sections 2.3, Connecting the USB Cable or 2.4, Connecting the FireWire 400 Cable for more information). For best performance, avoid daisy-chain configurations and connect devices directly to the computer. For more information, see section 4.8, Data Transfers. The drive's media tray will not open. Have you tried dragging the disc's icon to the Trash? Drag the disc icon onto the Trash icon. The disc should then eject automatically. If this does not work, try using the eject funtcion of the software program that you are using. Has a running software program locked the eject function? To check, disconnect the interface cable, then reconnect and push the open/close button. If the disc still will not eject, see section 3.4, Emergency Disc Ejection for more information on how to eject your media. The drive's media tray automatically ejects a disc when you try to record on it, or the drive is not writing to CD/ DVD correctly. Is the disc full? Does the drive support the format of the disc you have inserted? To verifty the contents of the disc: • Use your recording software OR • Select the disc on the desktop and select Get Info from the File menu. If the disc appears empty but the problem persists, try using another piece of media. Check section 1.6, Supported DVD and CD Formats for information about the different formats supported by your drive. Is the disc damaged? Carefully inspect the disc. Look to see if there are highly visible scratches to the recording surface (the bright, shiny, reflective side) of the disc. If in doubt, try another disc. Has the recording software been installed correctly? Double-check the installation of your recording software and re-install the software, if necessary. Review the recording software's troubleshooting and help sections for more information about the recording software.