Lacie 300727 User Manual - Page 37

LaCie d2 DVD±RW Drive User Manual Contacting Customer Support page 36 6. Contacting Customer Support ■ Before You Contact Technical Support Read the manuals and review the Troubleshooting section. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: www.lacie.com/support Information 1. LaCie d2 DVD±RW Drive serial number 2. Macintosh/PC model 3. Operating system version 4. Processor speed 5. Computer memory 6. The brands and models of other internal and external peripherals installed on my computer 7. Type of media used when problem occurred Where to Find Information Located on a sticker at the back of drive or on the original packaging Mac Users Click on the Apple icon in the menu bar and select About this Mac. PC Users Right click your My Computer icon and select Properties. Mac Users Click on the Apple icon in the finder bar and select About this Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. PC Users Right click your My Computer icon, select Properties, and click Device Manager. Mac Users From your software, click on Recorder then CD info . PC Users From your software, click on Tools then CD info.