Lantronix
SISPM1040-3xxx-L Install Guide
33762 Rev. G
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Record Device and System Information
After performing the troubleshooting steps, and before calling or emailing Technical Support, please record as much
information as possible in order to help the Lantronix Tech Support Specialist.
1. Select the
Switch
>
System
>
System Information
menu path. From the CLI, use the
show
commands needed to
gather the information below or as requested by the Support Specialist.
2. Record Model #: __________________________________
Power Supply Model #: ______________________________________
Serial Number: ___________________________________________ Firmware Version: ________________________________________
3. Record the LED Status: ______________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
4. Provide additional information to your Tech Support Specialist. See the “Troubleshooting” section above.
Your Lantronix service contract number: _________________________________________________________________
Describe the failure: __________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.): ________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
The model and serial numbers of other Lantronix products in the network: _____________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe your network environment (layout, cable type, etc.): ________________________________________________________
____________________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ______________________________________________________
PD equipment used: ___________________________________________________________________________________________________
_________________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): ______________________
_________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: _______________________________________________________
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